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Consumer Cellular

60 Consumer Cellular Customer Service Representative Jobs Hiring Near You

Consumer Cellular

Retail Store Manager - Katy, TX

Katy, TX · On-site

$78K - $82K/yr

Our Commitment to You At Consumer Cellular, recruiting is human. Every application is reviewed by a ... You bring strong customer focus, sharp business instincts, and the ability to build and develop a ...

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Consumer Cellular Jobs Information

Do workers at Consumer Cellular get paid breaks?

Yes. Most people get paid breaks.
69% of people say they get paid breaks.
Based on data from 32 people who took the Breakroom Quiz between November 2024 and July 2026.

Does Consumer Cellular pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
38% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 29 people who took the Breakroom Quiz between November 2024 and May 2026.

At Consumer Cellular, are sick days and vacation days separate paid time off?

Sick days and vacation days are separate paid time off.
73% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 15 people who took the Breakroom Quiz between June 2025 and July 2026.

Is the health insurance from Consumer Cellular affordable enough for their workers?

Most people say the health insurance costs are okay.
95% of people say the health insurance costs are okay
Based on data from 21 people who took the Breakroom Quiz between March 2025 and July 2026.

Do people get paid time off at Consumer Cellular?

Most people get paid time off work.
95% of people say they get paid time off.
Based on data from 20 people who took the Breakroom Quiz between June 2025 and July 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 43% of people with changing schedules find out their shifts one week or less ahead of time.
  • 36% of people with changing schedules find out their shifts two weeks ahead of time.
  • 7% of people with changing schedules find out their shifts three weeks ahead of time.
  • 14% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 14 people who took the Breakroom Quiz between November 2024 and August 2025.

Do workers at Consumer Cellular worry about hours?

Most people don’t worry about getting enough hours.
95% of people report they don’t worry about getting enough hours.
Based on data from 21 people who took the Breakroom Quiz between November 2024 and August 2025.

Do Consumer Cellular workers get to choose the shifts they work?

Most people get to choose which shifts they work.
67% report that they have enough control over which shifts they work.
Based on data from 24 people who took the Breakroom Quiz between November 2024 and August 2025.

How easy is it for Consumer Cellular workers to change shifts?

Some people find it hard to change shifts.
50% of people report that it’s hard to change shifts if they need to.
Based on data from 12 people who took the Breakroom Quiz between November 2024 and August 2025.

How easy is it to get time off at Consumer Cellular?

Most people find it easy to get time off.
77% of people report it’s easy to get time off.
Based on data from 31 people who took the Breakroom Quiz between November 2024 and July 2026.

Do Consumer Cellular managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
91% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 22 people who took the Breakroom Quiz between November 2024 and August 2025.

Do jobs at Consumer Cellular spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
17% of people report that their job takes up time that they don’t get paid for.
Based on data from 24 people who took the Breakroom Quiz between November 2024 and August 2025.

How easy is it to take sick days at Consumer Cellular?

Most people find it easy to take sick days.
74% of people report that it’s easy to take time off if they are sick.
Based on data from 31 people who took the Breakroom Quiz between November 2024 and July 2026.

Is working at Consumer Cellular good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
75% of people who care for a child or other relative report this is a good place to work.
Based on data from 12 people who took the Breakroom Quiz between January 2025 and July 2026.

Do people at Consumer Cellular feel treated with respect by their managers?

Most people feel treated with respect by their managers.
78% of people say they’re treated with respect by their managers.
Based on data from 32 people who took the Breakroom Quiz between November 2024 and July 2026.

Do people at Consumer Cellular get to take their breaks without interruption?

Most people get breaks without interruption.
86% of people report that they get to take their breaks without interruption.
Based on data from 35 people who took the Breakroom Quiz between November 2024 and July 2026.

Is it stressful to work at Consumer Cellular?

Some people feel stressed here.
53% of people say they often feel stressed at work.
Based on data from 32 people who took the Breakroom Quiz between November 2024 and July 2026.

Do people at Consumer Cellular enjoy their jobs?

Most people enjoy their job.
75% of people report they enjoy their job.
Based on data from 28 people who took the Breakroom Quiz between November 2024 and May 2026.

Do people at Consumer Cellular recommend working with their team?

Only some people recommend working with their team.
42% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 36 people who took the Breakroom Quiz between November 2024 and July 2026.

Do people get enough training when they start at Consumer Cellular?

Most people got enough training when they started.
68% of people report they got enough training when they started working here.
Based on data from 34 people who took the Breakroom Quiz between November 2024 and July 2026.

Do people get support to advance at Consumer Cellular?

Most people are given support to advance their career here.
In the last year, 69% of people report being given support to advance their career here.
Based on data from 29 people who took the Breakroom Quiz between November 2024 and May 2026.

Do people think Consumer Cellular’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
80% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 30 people who took the Breakroom Quiz between November 2024 and July 2026.

Do workers feel well informed about how Consumer Cellular is doing?

Most people feel well informed about how the company is doing.
70% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 30 people who took the Breakroom Quiz between November 2024 and July 2026.

What other companies are hiring for Customer Service Representative jobs?

What are the most popular jobs at Consumer Cellular?

Infographic showing various Customer Service Representative job openings at Consumer Cellular in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.

Customer Engagement Supervisor (Inside Sales)

Consumer Cellular

Oklahoma City, OK • On-site

Full-time

Posted 14 days ago

Key responsibilities

  • Manage the sales team by setting and achieving sales goals and monitoring performance.

  • Organize, direct, and monitor daily activities of Customer Engagement Sales members, including reviewing calls and providing feedback.

  • Handle escalated customer issues, manage team records, and report on sales performance and productivity.

Consumer Cellular rating

7.9

Company rating: 7.9 out of 10

Based on 36 frontline employees who took The Breakroom Quiz

30th of 101 rated telecommunications companies

Job description

Our Commitment to You
At Consumer Cellular, recruiting is human. Every application is reviewed by a real member of our Talent Acquisition team because we believe the people behind the résumé matter just as much as what's on it.
All official communication from Consumer Cellular will come from a @consumercellular.com email address or through our verified texting platform, which will only be used to schedule interviews. We will never ask for personal and financial information during the recruiting process. If you receive outreach that doesn't match these criteria, please do not engage and feel free to verify directly at talentacquisition@consumercellular.com.
Job Summary
The Customer Engagement Supervisor position requires maintaining day-to-day operations of a Customer Engagement Sales team including supervision of staff. Creating a collaborative, high-energy environment to assist team members in consistently meeting and exceeding monthly goals. This position is responsible for building a high-performing team to help promote the overall business growth including setting and achieving sales goals. In this position you will achieve this by using leadership development and managerial skills to trend data, manage team performance, develop motivational projects, collaborate with other departments and peers and work with Sales Director consistently to meet or exceed department expectations. In addition, this position is responsible for ensuring all communications (verbal and written) directed to the Inside Sales Department are handled appropriately. Sales supervisors are also responsible for resolving escalated customer issues and providing feedback when appropriate to the management team.
What you do every day:
  • Manage sales team including setting/achieving sales goals and managing performance.
  • Organize, direct, and monitor daily activities of Customer Engagement Sales members.
  • Distribute workload to team, monitor and review performance, document activities.
  • Monitor sales calls by observation of customer engagement sales member's demeanor, accuracy of product/service representation, and ability to match the customer to appropriate product/service; provides feedback as needed.
  • Monitor, analyze, and review productivity levels, generate necessary reports to support analysis, provide/recommend corrective actions to assist with increased productivity.
  • Answer questions from team members and provide suggestions as appropriate.
  • Manage timecards, performance reviews, documentation of feedback, maintain records of requests and complaints.
  • Manage workers and resolve grievances; if needed, escalates to management for assistance.
  • Build a strong, high-performing team that enjoys fun and competition and strives to meet/exceed required metrics.
  • Prepare and report any required stats, as requested to monitor the success of the program
  • Identify areas of opportunity and provide feedback to those impacted.
  • Maintain thorough knowledge and expertise in all offered products and services.
  • Perform Customer Engagement Sales duties as needed.
  • Ability to handle direct calls, emails, and/or chats from customers
  • Provide service courteously, accurately, and efficiently to team members, co-workers, and customers.
  • Any additional tasks/projects as assigned by the management team.

What Consumer Cellular employees say

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