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Consumer Cellular

14 Consumer Cellular Quality Assurance Analyst Jobs Hiring Near You

Consumer Cellular

Senior AI Engineer

Scottsdale, AZ · On-site

$55.75 - $71.75/hr

Our Commitment to You At Consumer Cellular, recruiting is human. Every application is reviewed by a ... Quality assurance automation * Contact summarization * Customer journey optimization These agents ...

Consumer Cellular

Senior Data Engineer

Scottsdale, AZ · On-site

$106K - $145K/yr

Engineers at Consumer Cellular design elegant technical solutions for complex product requirements, deliver high quality code as part of a fast-moving agile team, and own the stability and quality of ...

Consumer Cellular

Receptionist

Scottsdale, AZ · On-site

$16 - $21/hr

Our Commitment to You At Consumer Cellular, recruiting is human. Every application is reviewed by a ... Strong analytical experience and skills. * Excellent organizational skills and attention to detail.

Consumer Cellular

Retail Store Manager - Katy, TX

Katy, TX · On-site

$78K - $82K/yr

Our Commitment to You At Consumer Cellular, recruiting is human. Every application is reviewed by a ... Performance analysis, trend identification, and operational improvements. * Workforce planning ...

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Consumer Cellular Jobs Information

Do workers at Consumer Cellular get paid breaks?

Yes. Most people get paid breaks.
69% of people say they get paid breaks.
Based on data from 32 people who took the Breakroom Quiz between November 2024 and July 2026.

Does Consumer Cellular pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
38% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 29 people who took the Breakroom Quiz between November 2024 and May 2026.

At Consumer Cellular, are sick days and vacation days separate paid time off?

Sick days and vacation days are separate paid time off.
73% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 15 people who took the Breakroom Quiz between June 2025 and July 2026.

Is the health insurance from Consumer Cellular affordable enough for their workers?

Most people say the health insurance costs are okay.
95% of people say the health insurance costs are okay
Based on data from 21 people who took the Breakroom Quiz between March 2025 and July 2026.

Do people get paid time off at Consumer Cellular?

Most people get paid time off work.
95% of people say they get paid time off.
Based on data from 20 people who took the Breakroom Quiz between June 2025 and July 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 43% of people with changing schedules find out their shifts one week or less ahead of time.
  • 36% of people with changing schedules find out their shifts two weeks ahead of time.
  • 7% of people with changing schedules find out their shifts three weeks ahead of time.
  • 14% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 14 people who took the Breakroom Quiz between November 2024 and August 2025.

Do workers at Consumer Cellular worry about hours?

Most people don’t worry about getting enough hours.
95% of people report they don’t worry about getting enough hours.
Based on data from 21 people who took the Breakroom Quiz between November 2024 and August 2025.

Do Consumer Cellular workers get to choose the shifts they work?

Most people get to choose which shifts they work.
67% report that they have enough control over which shifts they work.
Based on data from 24 people who took the Breakroom Quiz between November 2024 and August 2025.

How easy is it for Consumer Cellular workers to change shifts?

Some people find it hard to change shifts.
50% of people report that it’s hard to change shifts if they need to.
Based on data from 12 people who took the Breakroom Quiz between November 2024 and August 2025.

How easy is it to get time off at Consumer Cellular?

Most people find it easy to get time off.
77% of people report it’s easy to get time off.
Based on data from 31 people who took the Breakroom Quiz between November 2024 and July 2026.

Do Consumer Cellular managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
91% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 22 people who took the Breakroom Quiz between November 2024 and August 2025.

Do jobs at Consumer Cellular spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
17% of people report that their job takes up time that they don’t get paid for.
Based on data from 24 people who took the Breakroom Quiz between November 2024 and August 2025.

How easy is it to take sick days at Consumer Cellular?

Most people find it easy to take sick days.
74% of people report that it’s easy to take time off if they are sick.
Based on data from 31 people who took the Breakroom Quiz between November 2024 and July 2026.

Is working at Consumer Cellular good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
75% of people who care for a child or other relative report this is a good place to work.
Based on data from 12 people who took the Breakroom Quiz between January 2025 and July 2026.

Do people at Consumer Cellular feel treated with respect by their managers?

Most people feel treated with respect by their managers.
78% of people say they’re treated with respect by their managers.
Based on data from 32 people who took the Breakroom Quiz between November 2024 and July 2026.

Do people at Consumer Cellular get to take their breaks without interruption?

Most people get breaks without interruption.
86% of people report that they get to take their breaks without interruption.
Based on data from 35 people who took the Breakroom Quiz between November 2024 and July 2026.

Is it stressful to work at Consumer Cellular?

Some people feel stressed here.
53% of people say they often feel stressed at work.
Based on data from 32 people who took the Breakroom Quiz between November 2024 and July 2026.

Do people at Consumer Cellular enjoy their jobs?

Most people enjoy their job.
75% of people report they enjoy their job.
Based on data from 28 people who took the Breakroom Quiz between November 2024 and May 2026.

Do people at Consumer Cellular recommend working with their team?

Only some people recommend working with their team.
42% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 36 people who took the Breakroom Quiz between November 2024 and July 2026.

Do people get enough training when they start at Consumer Cellular?

Most people got enough training when they started.
68% of people report they got enough training when they started working here.
Based on data from 34 people who took the Breakroom Quiz between November 2024 and July 2026.

Do people get support to advance at Consumer Cellular?

Most people are given support to advance their career here.
In the last year, 69% of people report being given support to advance their career here.
Based on data from 29 people who took the Breakroom Quiz between November 2024 and May 2026.

Do people think Consumer Cellular’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
80% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 30 people who took the Breakroom Quiz between November 2024 and July 2026.

Do workers feel well informed about how Consumer Cellular is doing?

Most people feel well informed about how the company is doing.
70% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 30 people who took the Breakroom Quiz between November 2024 and July 2026.

What other companies are hiring for Quality Assurance Analyst jobs?

What are the most popular jobs at Consumer Cellular?

Infographic showing various Quality Assurance Analyst job openings at Consumer Cellular in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 98% Physical, and 2% Remote job distribution.

Customer Retention Specialist - Work from Home

Consumer Cellular

Oklahoma City, OK • On-site, Remote

$19/hr

Full-time

Posted 29 days ago

Consumer Cellular rating

7.9

Company rating: 7.9 out of 10

Based on 36 frontline employees who took The Breakroom Quiz

30th of 99 rated telecommunications companies

Job description

Our Commitment to You
At Consumer Cellular, recruiting is human. Every application is reviewed by a real member of our Talent Acquisition team because we believe the people behind the résumé matter just as much as what's on it.
All official communication from Consumer Cellular will come from a @consumercellular.com email address or through our verified texting platform, which will only be used to schedule interviews. We will never ask for personal and financial information during the recruiting process. If you receive outreach that doesn't match these criteria, please do not engage and feel free to verify directly at talentacquisition@consumercellular.com.
While this role is remote, you will still need to reside within 50 miles of one of our call centers.
Job Summary
At Consumer Cellular, we believe every conversation is an opportunity to strengthen a relationship.
As a Customer Loyalty Specialist , you'll serve as a trusted advisor to customers who are considering leaving Consumer Cellular. Through meaningful conversations, active listening, empathy, and expert problem-solving, you'll uncover what's most important to each customer and deliver personalized solutions that create long-term loyalty
This role blends relationship building, customer advocacy, and consultative sales. You'll balance the needs of our customers with the needs of our business by delivering solutions that make sound business sense while creating experiences that delight customers for life.
Successful Customer Loyalty Specialists don't simply save accounts; they build trust, create lifelong advocates, and leave every customer feeling heard, valued, and appreciated.
Key Responsibilities
Build Meaningful Customer Relationships
  • Build genuine rapport with customers by creating positive, engaging conversations rooted in empathy and trust.
  • Practice active listening to understand each customer's unique needs, concerns, and goals.

Deliver Customer-Focused Solutions
  • Serve as a retention expert by identifying the root cause behind a customer's desire to cancel service.
  • Recommend personalized solutions that balance customer needs with sound business decisions by educating customers on products, services, and solutions that best fit their needs.
  • Confidently overcome objections by demonstrating the value of remaining a Consumer Cellular customer.

Drive Customer Loyalty
  • Consistently achieve retention and sales performance goals by demonstrating ownership of every interaction.
  • Increase customer lifetime value through exceptional service and thoughtful recommendations.
  • Resolve customer concerns the first time (First Call Resolution), minimizing repeat contacts and escalations.

Deliver Operational Excellence
  • Maintain expert knowledge of Consumer Cellular products, services, systems, promotions, and wireless industry trends.
  • Meet established performance expectations, including:
    • Save Ratio
    • Average Call Waiting (ACW)
    • First Call Resolution (FCR) %
    • Customer Satisfaction (CSAT)
    • Quality Assurance (QA)
    • Schedule Adherence and Attendance
  • Accurately document customer interactions.
  • Protect customer information by complying with CPNI, PCI, and company privacy standards.

What is in it for YOU -
  1. Flexibility in Schedule - We offer full-time opportunities
  2. Competitive Wage and Savings - ($19/hour) with an opportunity to earn shift differentials for evening and weekend hours worked. You will also be able to save on gas and lunches out!
  3. Career Growth - You are in charge of your career at Consumer Cellular and have the freedom to grow. Yes, you read that correctly - you have the freedom to self-promote through meeting and maintaining your metrics.
  4. Paid Training - Full-time training that is 100% paid!
  5. Dynamite Benefits - Benefits to cover all your needs and at affordable rates (how does $25/paycheck sound?)

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