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We are currently looking to hire a Residential Safety Agent to join our team embedded with our client in Washington, DC! This position requires working onsite with our client in Washington, DC.

*This role follows a 12-hour shift schedule, consisting of four consecutive workdays followed by four days off. Shifts rotate between Day-Shift and Night-Shift schedules approximately every three months.

**This is an armed position. Candidates must currently possess and maintain a valid concealed carry firearm permit and legally carry a firearm in Washington, DC.

JOB DESCRIPTION

The Residential Safety Agent (RSA) will serve a critical security function while maintaining a customer service-focused approach. The RSA will act as a member of the client's residential physical security team, providing onsite security services. The individual will monitor access control systems, support incident management, and coordinate emergency response. We are currently looking to fill this position, which will work on a team providing 24/7 coverage. This is a full-time position working 12-hour shifts, including coverage of weekends, nights, and holidays. Schedules will be established in advance.

RESPONSIBILITIES

• Act to support threat management and emergency response, and be the first point of contact for client security needs.
• Monitor and manage the camera system, access control technology, and other security tools
• Advise and take action addressing unknown visitors, phone calls, and other contacts
• Maintain excellent rapport and open lines of communication regarding client needs, requests for support, service issues, and deliverables.
• Provide a high standard of customer service delivery for clients, guests, and staff
• Ensure client deliverables are met across the full suite of security services
• Proactively communicate with clients regarding risks to personnel, property, or privacy
• Ensure completion of any client-required plans, surveys, or reports.
• Assist with customer service issues to ensure a consistently high level of service
• Communicate with co-workers, management, clients, and others in a courteous and professional manner.
• Conform with and abide by all regulations, policies, work procedures, and instructions.

REQUIRED QUALIFICATIONS

• All required licenses and certification requirements, including:
  • Licensing/proven training in defensive tactics, de-escalation, first aid/medical response, security guarding, and firearms use
  • This is an armed position. Candidates must be current or retired law enforcement and/or possess a District of Columbia Concealed Pistol License, allowing them to carry a firearm in Washington, DC
  • Must hold or be able to obtain CPR/FA training or higher
• Experience in successful project management, participating in a small team environment
• Operational experience with residential security teams, executive protection details, and/or high-profile corporate security teams
• A successful track record operating within a high-touch, customer service environment
• Appropriate professional bearing and customer service skills
• Demonstrated computer skills, including Google Suite and MS Office applications
• Ability to adapt well to fast-paced environments with changing circumstances, direction, and strategy
• High ethical standards with proven ability to handle highly confidential and sensitive information, excellent judgment, discretion, and diplomacy
• Excellent written and verbal communication skills, including comfort working with senior leadership
• Skilled in synthesizing facts, concepts, and principles
• Emotional intelligence and a customer-focused approach

PREFERRED QUALIFICATIONS

• Bachelor's Degree in a related field or relevant experience
• Executive Protection and/or Tactical training preferred
• Advanced medical training (EMT, WEMT, WFR, TCCC/TECC)
• Experience with physical security and alarm systems

COMPENSATION & BENEFITS

• The HSA medical plan covers 100% of the premium for employee-only coverage. The PPO medical plan requires an employee contribution for employee-only coverage. For both plans, Concentric covers a substantial portion of the premium for dependents.
• Concentric also offers an HSA employer contribution
• Employer-paid insurance: life, STD, LTD, and AD&D 
• 401k including employer match & immediate vesting
• 11 Paid holidays 
• 12 Paid Time-Off 
• Annual Health & Wellness Benefit
• Pet Insurance
• National discount employee program
• Employee Assistance Program for personal needs
• Credentity Protection - Eclipse Digital Protection by Concentric
• Dedicated Security and Intelligence Training Programs for Professional Development
• Coaching and Mentoring Opportunities