... customer service looks like. You'll undertake deep dives into Ciena's product portfolios and ... organization, customer landscape, network and engineering design, the end-to-end sales cycle and ...
23 Ciena Customer Service Representative Jobs Hiring Near You
... customer service looks like. You'll undertake deep dives into Ciena's product portfolios and ... organization, customer landscape, network and engineering design, the end-to-end sales cycle and ...
Ciena - Technical Sales Development Program
Alpharetta, GA · On-site
$74K/yr
... customer service looks like. You'll undertake deep dives into Ciena's product portfolios and ... organization, customer landscape, network and engineering design, the end-to-end sales cycle and ...
Ciena - Technical Sales Development Program
Alpharetta, GA · On-site
$74K/yr
... customer service looks like. You'll undertake deep dives into Ciena's product portfolios and ... organization, customer landscape, network and engineering design, the end-to-end sales cycle and ...
$100K - $160K/yr
This role enables Ciena Managed Services to win and deliver customer outcomes by shaping service management process architecture and supporting pre-sales engagements. The position connects customer ...
$100K - $160K/yr
This role enables Ciena Managed Services to win and deliver customer outcomes by shaping service management process architecture and supporting pre-sales engagements. The position connects customer ...
Product Line Manager - Intelligent IP/Optical Controller
CA$114K - CA$182K/yr
... for customers, Services teams, and pre-Sales organizations. Ciena is looking for a PLM who knows ... Represent the product line externally at industry events while maintaining deep awareness of ...
Product Line Manager - Intelligent IP/Optical Controller
CA$114K - CA$182K/yr
... for customers, Services teams, and pre-Sales organizations. Ciena is looking for a PLM who knows ... Represent the product line externally at industry events while maintaining deep awareness of ...
... service oriented and professional Detail oriented with great organizational skills while able multi ... What Does Ciena Expect of You? A sense of urgency - what's important to the customer is equally ...
... service oriented and professional Detail oriented with great organizational skills while able multi ... What Does Ciena Expect of You? A sense of urgency - what's important to the customer is equally ...
Blue Planet Advanced Technical Support BPI+BPO
San Jose, CA · On-site +1
$67K - $107K/yr
Advocate for customers within Ciena and represent Ciena effectively to customers. The Must Haves ... Excellent customer service interaction skills, particularly in high-pressure situations. Nice to ...
Blue Planet Advanced Technical Support BPI+BPO
San Jose, CA · On-site +1
$67K - $107K/yr
Advocate for customers within Ciena and represent Ciena effectively to customers. The Must Haves ... Excellent customer service interaction skills, particularly in high-pressure situations. Nice to ...
Customer Support Operations Consultant
San Jose, CA · On-site +1
$100K - $160K/yr
This role enables Ciena Managed Services to win and deliver customer outcomes by shaping service management process architecture and supporting pre-sales engagements. The position connects customer ...
Customer Support Operations Consultant
San Jose, CA · On-site +1
$100K - $160K/yr
This role enables Ciena Managed Services to win and deliver customer outcomes by shaping service management process architecture and supporting pre-sales engagements. The position connects customer ...
As part of Ciena's Modem and Photonics Lifecycle Management (LCM) and FA/Repair (REP) organization, this technical manager role drives the development and optimization of test systems that power our ...
As part of Ciena's Modem and Photonics Lifecycle Management (LCM) and FA/Repair (REP) organization, this technical manager role drives the development and optimization of test systems that power our ...
Director, Field and Channel Marketing
$143K - $229K/yr
Blue Planet, a division of Ciena, is seeking a strategic and results-driven Director of Field ... Build customer advocacy through case studies, technology award submissions, and customer press ...
Director, Field and Channel Marketing
$143K - $229K/yr
Blue Planet, a division of Ciena, is seeking a strategic and results-driven Director of Field ... Build customer advocacy through case studies, technology award submissions, and customer press ...
Product Line Manager - Routing & Switching Innovation
Ottawa, ON · Remote
CA$114K - CA$182K/yr
... service constructs * Lead proof-of-concept initiatives to validate solutions and drive customer adoption * Align routing innovation requirements with the broader Ciena portfolio roadmap in ...
Product Line Manager - Routing & Switching Innovation
Ottawa, ON · Remote
CA$114K - CA$182K/yr
... service constructs * Lead proof-of-concept initiatives to validate solutions and drive customer adoption * Align routing innovation requirements with the broader Ciena portfolio roadmap in ...
As part of Ciena's Modem and Photonics Lifecycle Management (LCM) and FA/Repair (REP) organization, this technical manager role drives the development and optimization of test systems that power our ...
As part of Ciena's Modem and Photonics Lifecycle Management (LCM) and FA/Repair (REP) organization, this technical manager role drives the development and optimization of test systems that power our ...
Resourcing and Enablement Intern
CA$20.50 - CA$27.50/hr
At Ciena, this role plays a key part in enabling scalable, high-quality service delivery for some of the company's largest and fastest-growing customers. The position contributes to operational ...
Resourcing and Enablement Intern
CA$20.50 - CA$27.50/hr
At Ciena, this role plays a key part in enabling scalable, high-quality service delivery for some of the company's largest and fastest-growing customers. The position contributes to operational ...
Director, Field and Channel Marketing
$143K - $229K/yr
Blue Planet, a division of Ciena, is seeking a strategic and results-driven Director of Field ... Build customer advocacy through case studies, technology award submissions, and customer press ...
Director, Field and Channel Marketing
$143K - $229K/yr
Blue Planet, a division of Ciena, is seeking a strategic and results-driven Director of Field ... Build customer advocacy through case studies, technology award submissions, and customer press ...
Director, Field and Channel Marketing
$143K - $229K/yr
Blue Planet, a division of Ciena, is seeking a strategic and results-driven Director of Field ... Build customer advocacy through case studies, technology award submissions, and customer press ...
Director, Field and Channel Marketing
$143K - $229K/yr
Blue Planet, a division of Ciena, is seeking a strategic and results-driven Director of Field ... Build customer advocacy through case studies, technology award submissions, and customer press ...
Ciena's WaveLogic Software Development team builds and sustains platforms that enable convergence ... customer delivery * Implement cross-platform software and services across embedded CPUs, SOCs ...
Ciena's WaveLogic Software Development team builds and sustains platforms that enable convergence ... customer delivery * Implement cross-platform software and services across embedded CPUs, SOCs ...
Senior Optical Products Cost Reduction Program Manager
CA$100 - CA$175/hr
Ciena is a global leader in optical and routing systems, services, and automation software. We empower our customers to build adaptive networks that respond to the ever-changing demands of their ...
Senior Optical Products Cost Reduction Program Manager
CA$100 - CA$175/hr
Ciena is a global leader in optical and routing systems, services, and automation software. We empower our customers to build adaptive networks that respond to the ever-changing demands of their ...
Director, Field and Channel Marketing
Hanover, MD · On-site
$143K - $229K/yr
Blue Planet, a division of Ciena, is seeking a strategic and results-driven Director of Field ... Build customer advocacy through case studies, technology award submissions, and customer press ...
Director, Field and Channel Marketing
Hanover, MD · On-site
$143K - $229K/yr
Blue Planet, a division of Ciena, is seeking a strategic and results-driven Director of Field ... Build customer advocacy through case studies, technology award submissions, and customer press ...
Director, Project Management
San Jose, CA · On-site +1
$144K - $230K/yr
... Ciena platforms. The position plays a critical role in delivering high-quality customer outcomes ... Ensure achievement of target service margins and alignment with revenue recognition requirements
Director, Project Management
San Jose, CA · On-site +1
$144K - $230K/yr
... Ciena platforms. The position plays a critical role in delivering high-quality customer outcomes ... Ensure achievement of target service margins and alignment with revenue recognition requirements
Working across multiple Ciena product lines, you will help ensure that products meet customer ... Familiarity with broadband service delivery technologies, including VLANs, QoS, DHCP, PPPoE, and ...
Working across multiple Ciena product lines, you will help ensure that products meet customer ... Familiarity with broadband service delivery technologies, including VLANs, QoS, DHCP, PPPoE, and ...
Working across multiple Ciena product lines, you will help ensure that products meet customer ... Familiarity with broadband service delivery technologies, including VLANs, QoS, DHCP, PPPoE, and ...
Working across multiple Ciena product lines, you will help ensure that products meet customer ... Familiarity with broadband service delivery technologies, including VLANs, QoS, DHCP, PPPoE, and ...
Ciena Jobs Information
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$74K/yr
Full-time
Medical, Dental, Vision, Retirement, PTO
Posted 19 days ago
Job description
As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We're a technology company that leads with our humanity-driving our business priorities alongside meaningful social, community, and societal impact.
How You Will Contribute
Our comprehensive, 24- month, Atlanta, GA based Technical Sales Development Program (TSDP) will prepare you for a successful career in technical sales as an Account Manager (AM) or in sales engineering as a Sales Engineer (SE).
An Account Manager (AM) has a relentless drive to achieve results and is pivotal to Ciena's success. They are trusted partners and strategic thinkers with exceptional communication and negotiation skills. An AM focuses on strengthening connections with current customers and identifying new business opportunities.
A Sales Engineer (SE) serves as the technical bridge between Ciena's current and future customers. They engage with customers in a consultative capacity, utilizing their technical aptitude to design networks, cultivate sales and profitability within current accounts, and develop business strategies to drive new client opportunities by taking ownership of the prime technical relationship.
As a participant in this classroom-based and hands-on training program, you'll have ample opportunities for networking, mentoring, and coaching with engineers, architects, and other professional/technical personnel enterprise-wide.
You'll not only work with our sophisticated technology, but you'll also learn how to prospect for new business, solve problems, and learn to understand what excellent customer service looks like.
You'll undertake deep dives into Ciena's product portfolios and organization, customer landscape, network and engineering design, the end-to-end sales cycle and key functional groups such as Field Service, Technical Support, Professional Services, and Program Management.
At the conclusion of the training program, you may be asked to relocate to one of Ciena's nationwide markets.
The Must Haves
Bachelor's Degree in Engineering or Business
Desired Assets
Prior technical and/or sales co-op/work experience.
Pay Range:
The annual pay for this position is: $74,000 + 25% Target Commission
Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available.
Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence.
At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.
Ciena is anEqual Opportunity Employer, including disability and protected veteran status.
If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.
About Ciena
Sourced by ZipRecruiter
Industry
Telecommunications
Company size
5,001 - 10,000 Employees
Headquarters location
Hanover, MD, US
Year founded
1992