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66 Chewy Operations Manager Jobs Hiring Near You

Chewy

Manager, Customer Service I

Hollywood, FL

... current Chewy information. * Identify operational deficiencies and suggest plans for improvement ... Management experience with 5 or more direct reports. * Ability to manage a high volume or ...

Chewy

Operations Finance Manager

Mount Juliet, TN · On-site

Chewy seeks a motivated and independent Finance Manager to provide financial leadership to an ... Pursue continuous improvement in all areas of the business with an emphasis on Operations, Supply ...

Chewy

Manager, Customer Service I

Goodyear, AZ

... current Chewy information. * Identify operational deficiencies and suggest plans for improvement ... Management experience with 5 or more direct reports. * Ability to manage a high volume or ...

Chewy

Manager, Customer Service I

Hollywood, FL · On-site

... current Chewy information. * Identify operational deficiencies and suggest plans for improvement ... Management experience with 5 or more direct reports. * Ability to manage a high volume or ...

Chewy

Manager, Customer Service I

Dallas, TX

... current Chewy information. * Identify operational deficiencies and suggest plans for improvement ... Management experience with 5 or more direct reports. * Ability to manage a high volume or ...

Chewy

Manager Customer Service I RX

Louisville, KY

... current Chewy information. * Identify operational deficiencies and suggest plans for improvement ... Ability to manage a high volume of information/data. * Position may require some travel ( * Must be ...

Chewy

Manager Customer Service I RX

Louisville, KY · On-site

... current Chewy information. * Identify operational deficiencies and suggest plans for improvement ... Ability to manage a high volume of information/data. * Position may require some travel ( * Must be ...

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Chewy Jobs Information

What is it like to work at Chewy?

Chewy is a pet-friendly company that prioritizes a culture of customer obsession, operational excellence, and a passion for pets, fostering a collaborative and supportive work environment.

The company's team structure is designed to promote cross-functional collaboration, with various departments working together to ensure seamless customer experiences. Chewy's headquarters in Dania Beach, Florida, features an on-site pet park, a veterinary clinic, and a pet store, creating a unique work environment that caters to pet lovers.

Working at Chewy may appeal to individuals who share a passion for pets and customer service, as the company offers opportunities for professional growth, competitive compensation, and a comprehensive benefits package, making it an attractive option for those seeking a fulfilling career in the pet industry.

What makes Chewy an attractive place to work?

Chewy is a leading e-commerce company specializing in pet products and services, known for its customer-centric approach and commitment to pet health and wellness. The company's workplace culture values innovation, collaboration, and employee growth, with opportunities for professional development and a focus on creating a positive and inclusive work environment. By joining Chewy, individuals can contribute to a mission-driven organization that prioritizes pet care and offers a dynamic and supportive work environment for career advancement and personal fulfillment.

Do workers at Chewy get paid breaks?

Sometimes. Only some people get paid breaks.
36% of people say they don’t get paid breaks.
Based on data from 74 people who took the Breakroom Quiz between August 2025 and August 2026.

Does Chewy pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
66% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 70 people who took the Breakroom Quiz between August 2025 and August 2026.

At Chewy, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
52% of people say they have to use vacation days when they’re out sick.
Based on data from 75 people who took the Breakroom Quiz between August 2025 and August 2026.

Is the health insurance from Chewy affordable enough for their workers?

Most people say the health insurance costs are okay.
93% of people say the health insurance costs are okay
Based on data from 67 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people get paid time off at Chewy?

Most people get paid time off work.
98% of people say they get paid time off.
Based on data from 80 people who took the Breakroom Quiz between August 2025 and August 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 56% of people with changing schedules find out their shifts one week or less ahead of time.
  • 31% of people with changing schedules find out their shifts two weeks ahead of time.
  • 0% of people with changing schedules find out their shifts three weeks ahead of time.
  • 13% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 32 people who took the Breakroom Quiz between December 2024 and January 2026.

Do workers at Chewy worry about hours?

Most people don’t worry about getting enough hours.
77% of people report they don’t worry about getting enough hours.
Based on data from 39 people who took the Breakroom Quiz between June 2025 and June 2026.

Do Chewy workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
45% report that they don’t have enough control over which shifts they work.
Based on data from 33 people who took the Breakroom Quiz between June 2025 and June 2026.

How easy is it for Chewy workers to change shifts?

Some people find it hard to change shifts.
64% of people report that it’s hard to change shifts if they need to.
Based on data from 80 people who took the Breakroom Quiz between November 2024 and June 2026.

How easy is it to get time off at Chewy?

Most people find it easy to get time off.
68% of people report it’s easy to get time off.
Based on data from 72 people who took the Breakroom Quiz between July 2025 and July 2026.

Do Chewy managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
95% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 37 people who took the Breakroom Quiz between June 2025 and June 2026.

Do jobs at Chewy spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
11% of people report that their job takes up time that they don’t get paid for.
Based on data from 36 people who took the Breakroom Quiz between June 2025 and June 2026.

How easy is it to take sick days at Chewy?

Most people find it easy to take sick days.
81% of people report that it’s easy to take time off if they are sick.
Based on data from 70 people who took the Breakroom Quiz between August 2025 and August 2026.

Is a Chewy job good for students?

Only some students say this is a good place to work if you’re studying.
36% of students report this isn’t a good place to work if you’re studying.
Based on data from 11 people who took the Breakroom Quiz between December 2024 and January 2026.

Is working at Chewy good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
36% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 33 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at Chewy feel treated with respect by their managers?

Most people feel treated with respect by their managers.
73% of people say they’re treated with respect by their managers.
Based on data from 70 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at Chewy get to take their breaks without interruption?

Most people get breaks without interruption.
88% of people report that they get to take their breaks without interruption.
Based on data from 78 people who took the Breakroom Quiz between August 2025 and August 2026.

Is it stressful to work at Chewy?

Most people feel stressed here.
70% of people say they often feel stressed at work.
Based on data from 74 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at Chewy enjoy their jobs?

Only some people enjoy their job.
34% of people report they don’t enjoy their job.
Based on data from 59 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at Chewy recommend working with their team?

Only some people recommend working with their team.
59% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 81 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people get enough training when they start at Chewy?

Some people didn’t get enough training when they started.
37% of people report they didn’t get enough training when they started working here.
Based on data from 76 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people get support to advance at Chewy?

Only some people are given support to advance their career here.
In the last year, 58% of people report not being given support to advance their career here.
Based on data from 69 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people think Chewy’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
80% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 74 people who took the Breakroom Quiz between August 2025 and August 2026.

Do workers feel well informed about how Chewy is doing?

Only some people feel well informed about how the company is doing.
58% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 72 people who took the Breakroom Quiz between August 2025 and August 2026.

What other companies are hiring for Operations Manager jobs?

What are the most popular jobs at Chewy?

What are the most popular categories at Chewy?

Infographic showing various Operations Manager job openings at Chewy in the United States as of August 2026, with employment types broken down into 92% Full Time, and 8% Part Time. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution.

Senior Program Manager - Payment Operations - Healthcare

Chewy

Bellevue, WA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 21 hours ago

Chewy rating

6.8

Company rating: 6.8 out of 10

Based on 228 frontline employees who took The Breakroom Quiz

10th of 39 rated national retailers

Job description

Job Description:
Our Opportunity
Chewy's mission is to be the most trusted and convenient destination for pet parents and partners everywhere. We view pets and pet parents as family and are obsessed with meeting their needs and exceeding expectations through every interaction. Within Chewy, the Payments team improves the customer and care team experience by launching better ways to pay, increasing payment success, strengthening reliability, and reducing the cost and friction of payments.
Chewy is hiring a Senior Program Manager, Payment Operations - Healthcare in Bellevue, WA, Plantation, FL, or Boston, MA to lead payment health, readiness, and optimization across Chewy Healthcare. In this role, you will be the senior operational owner for in-clinic, digital, and recurring payments used by customers and clinic care teams, and internal operators. You will manage performance, partner escalations, and cross-functional execution for capabilities that are critical to customer experience and business outcomes.
The ideal candidate is an experienced payments and operations leader who has owned outcomes in a scaled retail, fintech, ecommerce, marketplace, subscription, or omnichannel environment. This person combines payments depth with senior program leadership and can move between strategic planning and hands-on issue resolution. They have improved one-time and recurring payment experiences, including authorization performance, stored credentials, tokenization, retry strategies, and decline recovery. They can quickly build credibility, simplify complex topics, identify customer and business impact, and lead partners across Product, Engineering, Clinic Operations, Customer Care, Analytics, Finance, Accounting, Legal/Compliance, and external payment providers.
What You'll Do
  • Own the operational roadmap for Healthcare payments across in-clinic, digital, and recurring workflows.
  • Define, monitor, and improve payment metrics such as success rate, authorization performance, recurring payment recovery, terminal reliability, refund/void quality, decline trends, incident volume, and SLAs.
  • Strengthen recurring payment operations, including stored credential health, tokenization, card lifecycle events, payment retries, decline recovery, account updater processes, and payment method reliability.
  • Lead Healthcare payment launches, enhancements, defect resolution, and operational readiness across Product, Engineering, Clinic Operations, Customer Care, Analytics, Finance, Accounting, Legal/Compliance, and external partners.
  • Identify payment defects and reliability risks, quantify customer and financial impact, and drive prioritized resolution.
  • Build and improve operating mechanisms such as dashboards, runbooks, escalation paths, incident response processes, post-incident reviews, partner reviews, and readiness checklists.
  • Manage external payment providers, terminal providers, gateways, processors, and other third parties against SLAs, roadmap dependencies, issue resolution, and improvement plans.
  • Lead incident response and root-cause analysis in partnership with internal and external teams; convert learnings into durable prevention and monitoring mechanisms.
  • Develop executive-ready narratives, business reviews, and recommendations that connect payment performance with customer experience, care team experience, cost, risk, and business impact.
  • Serve as a payments subject matter expert for card-present, card-not-present, recurring payments, terminal, refund, reconciliation, and operational support workflows across Healthcare.

What You'll Need
  • Bachelor's degree in business, finance, operations, technology, or related field, or equivalent practical experience.
  • 8+ years of experience in payments, payment operations, fintech, ecommerce, retail, healthcare operations, marketplace operations, subscription/recurring payments, or another scaled operational environment.
  • 5+ years leading complex cross-functional programs with Product, Engineering, Analytics, Finance, Accounting, Customer Care/Operations, Legal/Compliance, and external partners.
  • Track record owning payment KPIs and operational outcomes such as payment success rate, authorization rate, decline rate, terminal availability, refund/void performance, dispute rate, reconciliation quality, cost of payments, or SLA performance.
  • Direct experience with card-present and card-not-present payment flows, including gateways, processors, acquirers, issuers, card networks, digital wallets, payment terminals, stored credentials, tokenization, settlement, refunds, disputes, and reconciliation.
  • Experience with recurring or subscription-like payment programs, including stored credentials, payment retries, decline recovery, account updater/card lifecycle management, payment method lifecycle events, or recurring billing reliability.
  • Experience supporting omnichannel, healthcare, clinic, field, retail, marketplace, ecommerce, or service-oriented environments where both customer and operator workflows matter.
  • Strong analytical capability with the ability to use payment data, processor reporting, decline trends, defects, and customer/care team feedback to identify root causes and drive action.
  • Proven ability to operate in ambiguity, dive into details, and lead issue resolution without direct authority.
  • Strong vendor and partner management experience, including performance reviews, escalations, SLA management, roadmap alignment, and operational improvement plans.
  • Excellent written and verbal communication skills, including experience preparing executive-level narratives, business reviews, and decision recommendations.
  • Ability to deliver time-sensitive initiatives while maintaining strong attention to detail and follow-through.
  • Ability to travel up to 15% of the time.

Preferred Qualifications
  • Experience with payment terminals, order management, point-of-sale systems, ecommerce, or healthcare/clinic payment workflows.
  • Experience launching or scaling payment capabilities across physical locations, field operations, or distributed teams.
  • Experience improving payment observability, incident response, support models, or partner performance in a high-volume environment.
  • Experience with digital wallets, debit routing, account updater/card lifecycle management, or payment optimization strategies.

Success in This Role Looks Like
  • Healthcare payment workflows are reliable, measurable, and supported by clear operating mechanisms across in-clinic, digital, and recurring experiences.
  • Customer, clinic, and care team friction is identified quickly, quantified clearly, and resolved through strong cross-functional ownership.
  • Payment partners are managed through business reviews, escalations, SLAs, and improvement plans.
  • Payment incidents have clear response paths, root-cause ownership, durable prevention actions, and improved monitoring.
  • Senior leaders have a clear view of payment performance, risks, tradeoffs, and investment needs across Chewy Healthcare.

The base salary range for this role is $129,500 - $207,000.00.
  • The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant. C08+ positions may also be eligible for annual bonus.

We offer different types of insurance and benefits, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.
Exempt salary team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.
To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.

What Chewy employees say

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About Chewy

Sourced by ZipRecruiter

Chewy is a prominent player in the e-commerce industry, specifically dedicated to pet owners. Based in Dania Beach, Florida, the company was founded in 2011 with the aim to make pet shopping easier and more convenient. Chewy offers a wide range of products including pet food, toys, and other pet-related essentials from over 1,000 trusted brands, along with prescription food and medications from certified veterinarians. The company stands out for its dedication to providing 24/7 customer service and shipping orders over $49 for free. Chewy's mission is to be the most trusted and convenient online destination for pet parents everywhere by committed to delivering pet happiness.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Plantation, FL, US

Year founded

2011

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