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62 Chewy Operations Manager Jobs Hiring Near You

Chewy

Manager, Customer Service II

Goodyear, AZ

Chewy is looking for a highly motivated, goal-oriented and engaged Operations Manager to join our Operations team. The right person will be a natural people leader, responsible for building engaging ...

Chewy

Telehealth Operations Analyst II

Plantation, FL · On-site

At Chewy, it is our mission to become the most trusted and convenient online destination for pet ... workforce management systems and standardized protocols to ensure each component combines ...

Chewy

Senior Office Coordinator

Boston, MA

Our Opportunity Chewy is seeking a Facilities Senior Coordinator to support workplace operations ... Manage facilities work orders and ensure timely resolution of service requests. * Support facility ...

Chewy

Senior Office Coordinator

Boston, MA · On-site

Our Opportunity Chewy is seeking a Facilities Senior Coordinator to support workplace operations ... Manage facilities work orders and ensure timely resolution of service requests. * Support facility ...

Chewy

Financial Reporting Manager

Plantation, FL · On-site

$101K - $137K/yr

... operations in a dynamic, high-growth environment. Our Opportunity: Chewy is seeking a Financial ... The Manager will also contribute to technical accounting research and documentation while helping ...

Chewy

Financial Reporting Manager

Plantation, FL

$97K - $131K/yr

... operations in a dynamic, high-growth environment. Our Opportunity: Chewy is seeking a Financial ... The Manager will also contribute to technical accounting research and documentation while helping ...

Chewy

Category Manager

Boston, MA · On-site

$110K - $176K/yr

Chewy is currently seeking a Category Manager to join our exciting and fast-paced team. We have ... The Category Manager will own the P&L, business strategy and operations for a key strategic brand ...

Chewy

Software Development Manager

Bellevue, WA · On-site

$149K - $225K/yr

... optimize Chewy's fulfillment center operations. In this role, you will leverage your technical ... Lead and manage a Software Engineering team, consisting of 5+ Team Members of various experience ...

Chewy

Practice Manager

Boca Raton, FL · On-site

At Chewy Vet Care we're changing the veterinary care experience! With the launch of our new ... Provide staff management with a primary responsibility of overseeing their operational performance ...

Chewy

Practice Manager

Boca Raton, FL

At Chewy Vet Care we're changing the veterinary care experience! With the launch of our new ... Provide staff management with a primary responsibility of overseeing their operational performance ...

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Chewy Jobs Information

What is it like to work at Chewy?

Chewy is a pet-friendly company that prioritizes a culture of customer obsession, operational excellence, and a passion for pets, fostering a collaborative and supportive work environment.

The company's team structure is designed to promote cross-functional collaboration, with various departments working together to ensure seamless customer experiences. Chewy's headquarters in Dania Beach, Florida, features an on-site pet park, a veterinary clinic, and a pet store, creating a unique work environment that caters to pet lovers.

Working at Chewy may appeal to individuals who share a passion for pets and customer service, as the company offers opportunities for professional growth, competitive compensation, and a comprehensive benefits package, making it an attractive option for those seeking a fulfilling career in the pet industry.

What makes Chewy an attractive place to work?

Chewy is a leading e-commerce company specializing in pet products and services, known for its customer-centric approach and commitment to pet health and wellness. The company's workplace culture values innovation, collaboration, and employee growth, with opportunities for professional development and a focus on creating a positive and inclusive work environment. By joining Chewy, individuals can contribute to a mission-driven organization that prioritizes pet care and offers a dynamic and supportive work environment for career advancement and personal fulfillment.

Do workers at Chewy get paid breaks?

Sometimes. Only some people get paid breaks.
35% of people say they don’t get paid breaks.
Based on data from 88 people who took the Breakroom Quiz between June 2025 and June 2026.

Does Chewy pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
67% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 84 people who took the Breakroom Quiz between June 2025 and June 2026.

At Chewy, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
55% of people say they have to use vacation days when they’re out sick.
Based on data from 84 people who took the Breakroom Quiz between June 2025 and June 2026.

Is the health insurance from Chewy affordable enough for their workers?

Most people say the health insurance costs are okay.
90% of people say the health insurance costs are okay
Based on data from 77 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people get paid time off at Chewy?

Most people get paid time off work.
96% of people say they get paid time off.
Based on data from 94 people who took the Breakroom Quiz between June 2025 and June 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 56% of people with changing schedules find out their shifts one week or less ahead of time.
  • 31% of people with changing schedules find out their shifts two weeks ahead of time.
  • 0% of people with changing schedules find out their shifts three weeks ahead of time.
  • 13% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 32 people who took the Breakroom Quiz between December 2024 and January 2026.

Do workers at Chewy worry about hours?

Most people don’t worry about getting enough hours.
77% of people report they don’t worry about getting enough hours.
Based on data from 39 people who took the Breakroom Quiz between June 2025 and June 2026.

Do Chewy workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
45% report that they don’t have enough control over which shifts they work.
Based on data from 33 people who took the Breakroom Quiz between June 2025 and June 2026.

How easy is it for Chewy workers to change shifts?

Some people find it hard to change shifts.
64% of people report that it’s hard to change shifts if they need to.
Based on data from 80 people who took the Breakroom Quiz between November 2024 and June 2026.

How easy is it to get time off at Chewy?

Most people find it easy to get time off.
69% of people report it’s easy to get time off.
Based on data from 81 people who took the Breakroom Quiz between June 2025 and June 2026.

Do Chewy managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
95% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 37 people who took the Breakroom Quiz between June 2025 and June 2026.

Do jobs at Chewy spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
11% of people report that their job takes up time that they don’t get paid for.
Based on data from 36 people who took the Breakroom Quiz between June 2025 and June 2026.

How easy is it to take sick days at Chewy?

Most people find it easy to take sick days.
83% of people report that it’s easy to take time off if they are sick.
Based on data from 87 people who took the Breakroom Quiz between June 2025 and June 2026.

Is a Chewy job good for students?

Only some students say this is a good place to work if you’re studying.
36% of students report this isn’t a good place to work if you’re studying.
Based on data from 11 people who took the Breakroom Quiz between December 2024 and January 2026.

Is working at Chewy good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
39% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 36 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people at Chewy feel treated with respect by their managers?

Most people feel treated with respect by their managers.
71% of people say they’re treated with respect by their managers.
Based on data from 80 people who took the Breakroom Quiz between July 2025 and June 2026.

Do people at Chewy get to take their breaks without interruption?

Most people get breaks without interruption.
89% of people report that they get to take their breaks without interruption.
Based on data from 92 people who took the Breakroom Quiz between June 2025 and June 2026.

Is it stressful to work at Chewy?

Most people feel stressed out here.
70% of people say they often feel stressed out at work.
Based on data from 86 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people at Chewy enjoy their jobs?

Only some people enjoy their job.
42% of people report they don’t enjoy their job.
Based on data from 69 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people at Chewy recommend working with their team?

Only some people recommend working with their team.
56% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 96 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people get enough training when they start at Chewy?

Some people didn’t get enough training when they started.
37% of people report they didn’t get enough training when they started working here.
Based on data from 91 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people get support to advance at Chewy?

Only some people are given support to advance their career here.
In the last year, 60% of people report not being given support to advance their career here.
Based on data from 82 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people think Chewy’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
82% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 88 people who took the Breakroom Quiz between June 2025 and June 2026.

Do workers feel well informed about how Chewy is doing?

Only some people feel well informed about how the company is doing.
62% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 85 people who took the Breakroom Quiz between June 2025 and June 2026.
What other companies are hiring for Operations Manager jobs?
What are the most popular jobs at Chewy?
What are the most popular categories at Chewy?
Infographic showing various Operations Manager job openings at Chewy in the United States as of July 2026, with employment types broken down into 76% Full Time, and 24% Part Time. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.
Manager, Customer Service II

Manager, Customer Service II

Chewy

Goodyear, AZ

Full-time

Posted 8 days ago

Chewy rating

6.9

Company rating: 6.9 out of 10

Based on 222 frontline employees who took The Breakroom Quiz

9th of 39 rated national retailers

Job description

Our Opportunity:

Chewy is looking for a highly motivated, goal-oriented and engaged Operations Manager to join our Operations team. The right person will be a natural people leader, responsible for building engaging teams and improving operational efficiency. This person should be a dynamic, goal-oriented leader who challenges and inspires other leaders within their organization to excel.  A customer-first mindset is critical for this role.

What You’ll Do:  

  • Manage a total team size of 45-85 frontline team members and 3-5 Salaried Team Managers.

  • Promote an engaging agent experience through other leaders.

  • Conduct team meetings and huddles to communicate critical business updates and drive team member understanding, engagement and timely execution of initiatives.

  • Participate and own the talent review process for all leaders on your team.

  • Develop bench strength through effective coaching, feedback, and development plans for your leaders.

  • Maintain and execute new leadership onboarding initiatives to enhance the career path experience.

  • Contributing to Strategic Planning for the business and driving Change Management and UAT for initiatives (Open Methods refinement, Clinic Performance Initiatives, CHIRP feedback implementation, etc.)

  • Operate with a willingness to learn, share, and receive feedback.

  • Operate with understanding, active listening, patience, empathy, and kindness to customers and fellow team members.

  • Operate with a sense of curiosity to identify and solution process improvements that would improve the customer experience, employee experience or operational efficiencies.

  • Drive Workforce Planning activities for the business through partnership with WFM team (Real Time Queue Management, Overtime and VTO management, Maintaining Staffing files and Team Assignments)

  • Own B2B Communications on Escalations with Clinic Partners, Legal, Compliance, and Merchandising

  • Ensure Legal Compliance guidelines are adhered to.

  • Facilitate weekly call listening sessions to track the healthcare customer journey and drive improvement in the customer experience.

  • Ensure compliance with all company policies.

  • Establish relationships with key stakeholders in Merchandising, Product, Business Intelligence, Quality, Workforce, and Learning & Development to earn trust and build partnerships.

  • Perform other duties as assigned and needed.

What You’ll Need:

  • 5+ years of multi-channel contact center management experience or equivalent comparable experience

  • Must be comfortable adapting to rapidly shifting goals, and willing to ‘roll up your sleeves’ to solve a variety of challenges

  • Proven coaching skills that can impact both front-line agents and leadership

  • BS/BA degree or equivalent experience (i.e. 5+ years industry experience in lieu of degree)

  • Strong computer and internet proficiency in a technology-driven environment

  • Proficiency in MS Office suite (Excel is a must)

  • Outstanding oral and written communication skills, and comfortability and ease in presenting information to a group

  • Candidate must be flexible with scheduling as the position could include evenings, weekends and some holidays

  • Position may require travel

Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.

To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.

What Chewy employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Chewy

Sourced by ZipRecruiter

Chewy is a prominent player in the e-commerce industry, specifically dedicated to pet owners. Based in Dania Beach, Florida, the company was founded in 2011 with the aim to make pet shopping easier and more convenient. Chewy offers a wide range of products including pet food, toys, and other pet-related essentials from over 1,000 trusted brands, along with prescription food and medications from certified veterinarians. The company stands out for its dedication to providing 24/7 customer service and shipping orders over $49 for free. Chewy's mission is to be the most trusted and convenient online destination for pet parents everywhere by committed to delivering pet happiness.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Plantation, FL, US

Year founded

2011

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