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41 Chargepoint Customer Support Manager Jobs Hiring Near You

ChargePoint

Senior Hardware Engineer

Campbell, CA · On-site

$150K - $180K/yr

... Customers, Operate with Openness, and Relentlessly Pursue Awesome. These values guide how we show ... ChargePoint is committed to fostering an inclusive workplace that welcomes and supports all ...

ChargePoint

Senior PCBA Design Engineer

Campbell, CA

$150K - $180K/yr

... Customers, Operate with Openness, and Relentlessly Pursue Awesome. These values guide how we show ... ChargePoint is committed to fostering an inclusive workplace that welcomes and supports all ...

ChargePoint

Senior Mechanical Engineer

Campbell, CA

$140K - $180K/yr

Reports To Interconnect Design Manager What You Will Be Doing The Mechanical Design group is ... ChargePoint is committed to fostering an inclusive workplace that welcomes and supports all ...

ChargePoint

Senior Document Control Specialist

OR · Remote

$70K - $115K/yr

ChargePoint is seeking a motivated self-starter to join our Document Control Specialist (DCS) team ... Receive, process, manage, control, track, and archive company and/or customer documents while also ...

ChargePoint

Senior PCBA Design Engineer

Campbell, CA · On-site

$150K - $180K/yr

... Customers, Operate with Openness, and Relentlessly Pursue Awesome. These values guide how we show ... ChargePoint is committed to fostering an inclusive workplace that welcomes and supports all ...

ChargePoint

Staff Regulatory Safety Engineer

Campbell, CA · On-site

$150K - $200K/yr

... Customers, Operate with Openness, and Relentlessly Pursue Awesome. These values guide how we show ... ChargePoint is committed to fostering an inclusive workplace that welcomes and supports all ...

ChargePoint

Senior Mechanical Engineer

Campbell, CA · On-site

$140K - $180K/yr

Reports To Interconnect Design Manager What You Will Be Doing The Mechanical Design group is ... ChargePoint is committed to fostering an inclusive workplace that welcomes and supports all ...

ChargePoint

Staff Power Electronics Engineer

Campbell, CA · On-site

$170K - $200K/yr

... Customers, Operate with Openness, and Relentlessly Pursue Awesome. These values guide how we show ... Reports To Senior Manager, Power Electronics What You Will Be Doing ChargePoint is looking for a ...

ChargePoint

Senior Software Engineer

Campbell, CA · On-site

$142K - $200K/yr

Reports To Software Engineering Manager What You Will Be Doing We are seeking a Senior Software ... APIs for ChargePoint's cloud platform * Build and maintain distributed systems that support ...

ChargePoint

Staff Power Electronics Engineer

Campbell, CA

$170K - $200K/yr

... Customers, Operate with Openness, and Relentlessly Pursue Awesome. These values guide how we show ... Reports To Senior Manager, Power Electronics What You Will Be Doing ChargePoint is looking for a ...

ChargePoint

Senior Product Manager

Campbell, CA

$146.40K - $193.30K/yr

... Support Portal, EV charging network performance analytics, and API platform, to the next level ... What You Will Bring to ChargePoint * Lead all product initiatives for your portfolio of customer ...

ChargePoint

Staff Regulatory Safety Engineer

Campbell, CA · On-site

$150K - $200K/yr

... of ChargePoint's next-generation AC and DC electric vehicle charging equipment that also ... support multiple projects, including management of testing activities, laboratory coordination ...

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ChargePoint Jobs Information

What are the key skills and qualifications needed to thrive as a Customer Support Manager, and why are they important?

To thrive as a Customer Support Manager, you need strong leadership abilities, experience in customer service, and typically a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is often required. Exceptional problem-solving, communication, and conflict resolution skills help managers lead teams and foster positive customer experiences. These competencies ensure efficient team performance, high customer satisfaction, and effective handling of escalated issues.

What are some common challenges faced by Customer Support Managers, and how can they be addressed?

Customer Support Managers often face challenges such as balancing high customer expectations with available resources, managing team performance, and ensuring consistent service quality across channels. Addressing these issues involves implementing clear communication protocols, regular training sessions for staff, and leveraging customer support software to track and analyze performance metrics. Proactively seeking feedback from both customers and team members also helps identify areas for improvement and fosters a collaborative, solutions-focused environment.

What does a Customer Support Manager do?

A Customer Support Manager oversees the customer service department, ensuring customers receive prompt and effective assistance. They manage support teams, develop policies and procedures, and monitor performance metrics to improve customer satisfaction. Additionally, Customer Support Managers handle escalated issues, train staff, and work closely with other departments to resolve problems and enhance the overall customer experience.

What is the difference between Customer Support Manager vs Customer Service Representative?

AspectCustomer Support ManagerCustomer Service Representative
ResponsibilitiesOversees support teams, develops strategies, manages escalationsHandles customer inquiries, provides product/service information
Required SkillsLeadership, problem-solving, communicationCommunication, patience, product knowledge
Work EnvironmentManagement, team coordination, strategic planningCustomer-facing, call centers, support desks
Common CertificationsCustomer Service certifications, management trainingCustomer service skills, product training

The main difference is that a Customer Support Manager leads support teams and develops strategies, while a Customer Service Representative directly interacts with customers to resolve issues. The manager role involves oversight and planning, whereas the representative focuses on day-to-day customer interactions.

What other companies are hiring for Customer Support Manager jobs?
What are the most popular jobs at Chargepoint?
What are the most popular categories at Chargepoint?
Infographic showing various Customer Support Manager job openings at Chargepoint in the United States as of May 2026, with employment types broken down into 13% Internship, and 87% Full Time. Highlights an 97% Physical, and 3% Remote job distribution.
Staff Hardware Systems Design Engineer

Staff Hardware Systems Design Engineer

ChargePoint

Campbell, CA • On-site

$150K - $180K/yr

Other

Posted 2 days ago

Job description

About Us

With electric vehicles expected to be nearly 30% of new vehicle sales by 2025 and more than 50% by 2040, electric mobility is becoming a reality. ChargePoint (NYSE: CHPT) is at the center of this revolution, powering one of the world's leading EV charging networks and a comprehensive set of hardware, software and mobile solutions for every charging need across North America and Europe. We bring together drivers, businesses, automakers, policymakers, utilities and other stakeholders to make e-mobility a global reality.

Since our founding in 2007, ChargePoint has focused solely on making the transition to electric easy for businesses, fleets and drivers. ChargePoint offers a once-in-a-lifetime opportunity to create an all-electric future and a trillion-dollar market.

At ChargePoint, we foster a positive and productive work environment by committing to live our values of Be Courageous, Charge Together, Love our Customers, Operate with Openness, and Relentlessly Pursue Awesome. These values guide how we show up every day, align, and work together to build a brighter future for all of us.

Join the team that is building the EV charging industry and make your mark on how people and goods will get everywhere they need to go, in any context, for generations to come.

Discover what it's like to help build the fueling network of the future - check out ourEngineering Blog.

Reports To Director, Product Engineering

Director, Product Engineering

What You Will Be Doing
  • Working as a technical lead for the design and development of complex electrical hardware systems projects for use in EVSE applications, taking an active role in planning, scheduling, and execution across the full product lifecycle, from prototype to mass production.
  • Driving system-level requirements and architecture decisions. Distilling inputs to create solutions for use across multiple EV charging platforms and products.
  • Creating system diagrams and requirements for a global, cross-functional team or engineers, including software, firmware, and validation engineers, to ensure top-down integration of all features and functionality, whilst ensuring designs align with industry standards and regulatory guidelines.
  • Specifying system behavior, encompassing fault sources, thresholds, and outcomes, and thermal algorithm definition to maximize charging availability without compromising product/component lifetime.
What You Will Bring to ChargePoint
  • Ability to critically evaluate and approve design documents, schematics, and layouts, based on experience of circuit design and PCB layout (digital,analog, power).
  • Attention to detail in creating and implementing testing strategies to verify hardware performance and durability, focusing on
  • Strong analytical problem-solving skills toidentifyand fix hardware issues ina timelyfashion, making hands-on use of lab equipment such as oscilloscopes and logicanalyzers.
  • A DFX mentality, ensuring that projects you work on areoptimizedin terms of cost,manufacturability,and reliability.
  • Clear communication skills are required when sharing design review and project status updates to stakeholders and leadership, and when providing technical assistanceto customers and manufacturing partners.
Requirements
  • Bachelor's degree in Electrical Engineeringor a related field. AMaster'sdegree is preferred.
  • 10-15 yearsrelevant industryexperience
  • Proventrack recordof leading complex hardware design projects from concept toproduction.
Location

Campbell, CA

ChargePoint is committed to fair and equitable compensation practices. The targeted US salary range for roles at this operating level is $150,000 to $180,000. This range represents base salary and does not reflect equity, benefits or variable pay where applicable. Actual base salaries are based on several factors unique to each candidate, including but not limited to skill set, experience, certifications, and specific work location.

We are committed to an inclusive and diverse team. ChargePoint is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

If there is a match between your experiences/skills and the Company needs, we will contact you directly.

ChargePoint is committed to fostering an inclusive workplace that welcomes and supports all qualified individuals. In alignment with this commitment, we ensure that persons with disabilities are provided with reasonable accommodations throughout the employment process.

If you need a reasonable accommodation to participate in the application or interview process, to perform essential job functions, or to access any other benefits and privileges of employment, please contact us at accommodations@chargepoint.com.

ChargePoint is an equal opportunity employer.
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