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CDK Global
CDK Global

62 Cdk Global Customer Success Manager Jobs Hiring Near You

CDK Global, Inc.

Customer Success Manager

Boston, MA · On-site

$80K/yr

Boston, MA About US CDK Global is a leading provider of cloud-based software to dealerships and ... The customer success manager will also be responsible for identifying and nurturing additional ...

CDK

Customer Success Manager

Boston, MA

$80K/yr

Boston, MA About US CDK Global is a leading provider of cloud-based software to dealerships and ... The customer success manager will also be responsible for identifying and nurturing additional ...

CDK

CDK Global Returnship Talent Community

Portland, OR · On-site +1

$65K - $85K/yr

The Company's cloud-based, software as a service ("SaaS") platform enables dealerships to manage ... customers and improves their financial and operational performance. About the CDK ...

CDK

$70K - $83K/yr

Time management and completion of tasks to a definite deadline * Ability to work and influence both ... BA/BS preferred Salary Range: $70,000 - $83,500 CDK Global is committed to fair and equitable ...

CDK Global, Inc.

Sr Mgr, Support (CVR)

Columbus, OH · On-site

$122K - $161K/yr

... customers and improves their financial and operational performance. CVR, a CDK Global business, is ... Partner with Customer Success, Delivery, Product/ Technology and Sales to maintain communication ...

CDK

Sr Mgr, Support (CVR)

Cincinnati, OH

$121K - $160K/yr

... customers and improves their financial and operational performance. CVR, a CDK Global business, is ... Partner with Customer Success, Delivery, Product/ Technology and Sales to maintain communication ...

CDK

Sr Mgr, Support (CVR)

Indianapolis, IN

$120K - $159K/yr

... customers and improves their financial and operational performance. CVR, a CDK Global business, is ... Partner with Customer Success, Delivery, Product/ Technology and Sales to maintain communication ...

TRACTIAN

Customer Success Manager

San Diego, CA · On-site

Customer Success Manager The Customer team is the cornerstone of renewals and expansion at Tractian, driving lifetime value, retention, and growth within our global customer base. By deepening ...

StubHub

Director, Global Customer Success

Atlanta, GA · On-site

The Global Customer Service Director is responsible for leading customer service and operations for ... Change Management - Experience leading organizational change initiatives and driving adoption of ...

StarTech.com

Customer Success Manager

Chicago, IL · On-site

The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...

StarTech.com

Customer Success Manager

FL · Remote

The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...

StarTech.com

Customer Success Manager

PA · Remote

The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...

StarTech.com

Customer Success Manager

Newark, CA

The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...

Comply365

Customer Success Manager

Irving, TX · On-site

Customer Success Manager Comply365 is a leading provider of Operational Content Management, Safety ... Familiarity with global customers and cross-cultural communication * Experience contributing to the ...

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CDK Global Jobs Information

Do workers at CDK Global get paid breaks?

Yes. Most people get paid breaks.
82% of people say they get paid breaks.
Based on data from 11 people who took the Breakroom Quiz between November 2024 and March 2026.

Does CDK Global pay people when they’re sick?

Yes. Most people get paid when they’re sick.
90% of people say they would get paid if they were sick but scheduled to work.
Based on data from 20 people who took the Breakroom Quiz between November 2024 and March 2026.

At CDK Global, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
50% of people say they have to use vacation days when they’re out sick.
Based on data from 10 people who took the Breakroom Quiz between June 2025 and March 2026.

Is the health insurance from CDK Global affordable enough for their workers?

Most people say the health insurance costs are okay.
92% of people say the health insurance costs are okay
Based on data from 12 people who took the Breakroom Quiz between March 2025 and March 2026.

Do people get paid time off at CDK Global?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 10 people who took the Breakroom Quiz between June 2025 and March 2026.

Do workers at CDK Global worry about hours?

Most people don’t worry about getting enough hours.
92% of people report they don’t worry about getting enough hours.
Based on data from 12 people who took the Breakroom Quiz between November 2024 and March 2026.

Do CDK Global workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
40% report that they don’t have enough control over which shifts they work.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and March 2026.

How easy is it for CDK Global workers to change shifts?

Most people find it easy to change shifts.
78% of people report that it’s easy to change shifts if they need to.
Based on data from 9 people who took the Breakroom Quiz between November 2024 and October 2025.

How easy is it to get time off at CDK Global?

Most people find it easy to get time off.
94% of people report it’s easy to get time off.
Based on data from 17 people who took the Breakroom Quiz between November 2024 and March 2026.

Do CDK Global managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
83% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 12 people who took the Breakroom Quiz between November 2024 and January 2026.

Do jobs at CDK Global spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
33% of people report that their job takes up time that they don’t get paid for.
Based on data from 12 people who took the Breakroom Quiz between November 2024 and March 2026.

How easy is it to take sick days at CDK Global?

Most people find it easy to take sick days.
89% of people report that it’s easy to take time off if they are sick.
Based on data from 18 people who took the Breakroom Quiz between November 2024 and March 2026.

Is working at CDK Global good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
88% of people who care for a child or other relative report this is a good place to work.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and March 2026.

Do people at CDK Global feel treated with respect by their managers?

Most people feel treated with respect by their managers.
87% of people say they’re treated with respect by their managers.
Based on data from 15 people who took the Breakroom Quiz between November 2024 and March 2026.

Do people at CDK Global get to take their breaks without interruption?

Most people get breaks without interruption.
82% of people report that they get to take their breaks without interruption.
Based on data from 17 people who took the Breakroom Quiz between January 2025 and March 2026.

Is it stressful to work at CDK Global?

Some people feel stressed out here.
53% of people say they often feel stressed out at work.
Based on data from 15 people who took the Breakroom Quiz between November 2024 and March 2026.

Do people at CDK Global enjoy their jobs?

Most people enjoy their job.
92% of people report they enjoy their job.
Based on data from 12 people who took the Breakroom Quiz between January 2025 and March 2026.

Do people at CDK Global recommend working with their team?

Only some people recommend working with their team.
50% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 20 people who took the Breakroom Quiz between November 2024 and March 2026.

Do people get enough training when they start at CDK Global?

Some people didn’t get enough training when they started.
50% of people report they didn’t get enough training when they started working here.
Based on data from 18 people who took the Breakroom Quiz between November 2024 and March 2026.

Do people get support to advance at CDK Global?

Most people are given support to advance their career here.
In the last year, 67% of people report being given support to advance their career here.
Based on data from 15 people who took the Breakroom Quiz between January 2025 and March 2026.

Do people think CDK Global’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
82% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 17 people who took the Breakroom Quiz between January 2025 and March 2026.

Do workers feel well informed about how CDK Global is doing?

Only some people feel well informed about how the company is doing.
41% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 17 people who took the Breakroom Quiz between November 2024 and March 2026.

What other companies are hiring for Customer Success Manager jobs?

What are the most popular jobs at Cdk Global?

What are the most popular categories at Cdk Global?

Infographic showing various Customer Success Manager job openings at Cdk Global in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 53% Physical, and 47% Remote job distribution.

Customer Success Manager

CDK Global, Inc.

Boston, MA • On-site

$80K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 11 days ago

CDK Global rating

7.4

Company rating: 7.4 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

169th of 244 rated software companies

Job description

Field Based Position - To be considered for this role, you must reside near a major airport in one of the following locations: Boston, MA
About US
CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers ("OEMs") across automotive and related industries. The Company's cloud-based, software as a service ("SaaS") platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance. Visit www.cdkglobal.com
At CDK Global, we are focused on connections that allow us to deliver world-class software, support, and data insights. Our values define who we are and how we show up for each other, our customers, and our communities. Our values: Stay Curious, Own It, Be Open, Create Possibilities
Job Summary
The Customer Success Manager is responsible for client satisfaction and success. By interacting with assigned dealerships the Customer Success Manager will understand the business needs of the customer in order to assist with driving the CDK solution value. They will strive to maximize adoption and utilization of CDK products, help our customers achieve value, driving client engagement and minimizing churn. The customer success manager will also be responsible for identifying and nurturing additional revenue opportunities in partnership with sales.
Responsibilities
  • Follow all CDK Global policies and procedures
  • Complete all mandatory assigned compliance tasks and acknowledgements
  • Meet or exceed all performance expectations
  • Fields questions and direct clients to appropriate support resources. Assists clients with defining their strategy around CDK solutions: working with customers to ensure they understand CDK's products and how best to utilize them for their individual needs and goals
  • Maintains pre-established relationships with dealership management. Demonstrates expertise in CDK products, establishing a reputation for being a trusted advisor.
  • Assesses dealership risk factors, identifies risk mitigation strategies to ensure continued success of CDK applications and new layered application opportunities
  • Prepares client specific reports and presentations for the purposes of educating and driving growth in the client's organization
  • Identifies opportunities, creating a plan for addressing training needs for dealership staff.
  • Partners with Sales to become a key asset in helping grow the CDK business with the client
  • Successfully identifies and implements strategies for retaining "at risk" clients
  • Develops a productive working relationship with Sr. CSMs; occasionally assists Sr. CSMs where needed.
  • Seeks and listens to feedback. Demonstrates a positive outlook on work. Provides recognition to peers.
  • Utilizes Totango to document valued-added conversations & engagements with dealer partners
  • Travel 75% of the Time

Qualifications
  • Minimum 4 years of client services, marketing or sales experience. B2B or outside sales or account management in a similar industry.
  • Ability to work and influence across all levels of the dealership
  • Knowledge of CDK applications and familiarity with automotive industry
  • In-depth knowledge of variable dealership operations or in training dealer staff on software applications and process
  • Experience with SalesForce
  • High sense of urgency. Handles high stress interactions and situations and is able to de-escalate appropriately using empathy
  • Strong communication skills with peers as well as clients, both oral as well as written. Ability to work as a team member with limited supervision
  • Time management and completion of tasks to a definite deadline
  • Able to Travel up to 75%
  • Highschool Diploma
  • Valid Driver's License/travel documents(if applicable)

Preferred Qualifications
  • 3+ years of automotive experience preferred
  • Familiarity with CDK's org structure, solutions, implementation and service models
  • SaaS experience preferred but not required
  • Experience using a CX platform
  • Some automotive knowledge (Areas of the dealership and Dealer workflows)
  • BA/BS Preferred

Salary Range: $80,000
Physical Requirements
  • Operate Computer Hardware and Other Office Equipment: Constantly
  • Repetitive Motion: Frequently
  • Position and Move Items: Frequently
  • Physical Demands: Up to 15 pounds
  • Remain in a Stationary Position: Frequently
  • Move About: Frequently
  • Adjust Posture for Movement: Frequently
  • Ascend and Descend: Occasionally
  • Observe or Inspect Details: Frequently
  • Communicate Information and Ideas so that Others will Understand: Frequently
  • Exposure to Outdoor Weather Conditions: Occasionally
  • Detects Auditory Cues: Frequently
  • Exposure to Confined Spaces: Occasionally
  • Operate a Vehicle Safely: Occasionally
  • Ability to Navigate Airports, Transportation, and/or Other Travel Related Tasks: Frequently

*Non-discrimination clause
The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.
CDK retains the right to change or assign other duties to this position as needed.
CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location. The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans.We offer Medical, dental, and vision benefits in addition to:
  • Paid Time Off (PTO)
  • 401K Matching Program
  • Tuition Reimbursement

At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact.
CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.
Applicants must be legally authorized to work in the United States without the need for current or future employment-based visa sponsorship.
The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. CDK retains the right to change or assign other duties to this position as needed.

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