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45 Catbird Retail Operations Manager Jobs Hiring Near You

Catbird

Key Holder (Boston)

Boston, MA · On-site

$24 - $26/hr

Catbird is looking for experienced Key Holders to join our retail team in Boston. Key Holders are ... Open and close the store and support daily operations, including inventory, merchandising, and ...

Catbird

Key Holder (Boston)

Boston, MA

$24 - $26/hr

Catbird is looking for experienced Key Holders to join our retail team in Boston. Key Holders are ... Open and close the store and support daily operations, including inventory, merchandising, and ...

Catbird

Stylist (DC)

Washington, DC · On-site

$19/hr

Catbird is looking for part-time store Stylists to join the retail team at our DC store! Catbird ... Support daily store operations including receiving, pricing, restocking, merchandising, and ...

Catbird

Stylist (Boston)

Boston, MA · On-site

$20/hr

Catbird Stylists are brand ambassadors and trusted jewelry guides who create memorable, sales ... Support daily store operations including receiving, pricing, restocking, merchandising, and ...

Catbird

Stylist (DC)

Washington, DC

$19/hr

Catbird is looking for part-time store Stylists to join the retail team at our DC store! Catbird ... Support daily store operations including receiving, pricing, restocking, merchandising, and ...

Catbird

Key Holder (NYC)

New York, NY · On-site

$24/hr

Catbird is looking for experienced Key Holders to join our retail team in NYC. Key Holders are ... Open and close the store and support daily operations, including inventory, merchandising, and ...

Catbird

Stylist (LA)

Los Angeles, CA

$20/hr

Catbird Stylists are brand ambassadors and trusted jewelry guides who create memorable, sales ... Support daily store operations including receiving, pricing, restocking, merchandising, and ...

Catbird

Stylist (Seattle)

Seattle, WA

$21.30/hr

Catbird is looking for part-time store Stylists to join the retail store for our new store in ... Support daily store operations including receiving, pricing, restocking, merchandising, and ...

Catbird

Stylist (Boston)

Boston, MA

$20/hr

Catbird Stylists are brand ambassadors and trusted jewelry guides who create memorable, sales ... Support daily store operations including receiving, pricing, restocking, merchandising, and ...

Catbird

Senior E-Commerce Manager

New York, NY · Hybrid

$120K - $145K/yr

... evolution of Catbird's online business. This role leads site operations end to end, sets the ... Stay ahead of evolving e-commerce, digital, and retail trends, proactively bringing forward new ...

Catbird

Stylist (Atlanta)

Atlanta, GA

$18/hr

... bringing Catbird's values to life on the sales floor. We are seeking retail Stylists for our ... Support daily store operations including receiving, pricing, restocking, merchandising, and ...

Catbird

Senior E-Commerce Manager

New York, NY · On-site

$120K - $145K/yr

... evolution of Catbird's online business. This role leads site operations end to end, sets the ... and retail trends, proactively bringing forward new tactics and technologies to enhance site ...

Catbird

Senior E-Commerce Manager

New York, NY · Hybrid

$120K - $145K/yr

... evolution of Catbird's online business. This role leads site operations end to end, sets the ... Stay ahead of evolving e-commerce, digital, and retail trends, proactively bringing forward new ...

Catbird

Stylist (LA)

Los Angeles, CA · On-site

$20/hr

Catbird Stylists are brand ambassadors and trusted jewelry guides who create memorable, sales ... Support daily store operations including receiving, pricing, restocking, merchandising, and ...

Catbird

Stylist (NYC)

New York, NY · On-site

$20/hr

Catbird Stylists are brand ambassadors and trusted jewelry guides who create memorable, sales ... Support daily store operations including receiving, pricing, restocking, merchandising, and ...

Catbird

Stylist (NYC)

New York, NY · On-site

$20/hr

Catbird Stylists are brand ambassadors and trusted jewelry guides who create memorable, sales ... Support daily store operations including receiving, pricing, restocking, merchandising, and ...

Catbird

Customer Service Associate

Manhattan, NY · On-site

$21 - $24/hr

Catbird, a fine jewelry company, is currently looking for a thoughtful, detail-oriented Customer ... This role sits at the intersection of customer care and operations and is best suited for someone ...

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Infographic showing various Retail Operations Manager job openings at Catbird in the United States as of August 2026, with employment types broken down into 57% Full Time, and 43% Part Time. Highlights an 79% Physical, and 21% Hybrid job distribution.

Key Holder (Boston)

Catbird

Boston, MA • On-site

$24 - $26/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Job description

Catbird is looking for experienced Key Holders to join our retail team in Boston.
Key Holders are floor leaders who set the tone for exceptional service and strong sales. You'll lead the selling floor, coach Stylists in real time, and deliver hands-on services-including Forever Jewelry welding and device-based ear piercing-while supporting daily store operations. This role is ideal for someone who loves customer connection, leading a team, and being hands-on with beautiful product.
About Catbird
In over 21 years in business, Catbird has become an icon, the ultimate destination for gifts and jewelry. Founded in Brooklyn, NY, Catbird is a mecca for an international cast of shoppers who come to visit the brick and mortar stores of their beloved website. Both our stores and website are filled with a carefully curated selection of designers, including our in-house line of jewelry. Our Catbird line is made in our Brooklyn studio and with a few trusted partners, using ethically sourced materials and conflict-free stones. Highly trained Catbird jewelers oversee every step of the process.
Key Responsibilities
  • Lead the sales floor with confidence and warmth, ensuring every customer receives a welcoming, high-touch buying experience.
  • Drive sales by actively engaging customers and confidently selling demi-fine jewelry, Forever Jewelry, and piercing services.
  • Perform Forever Jewelry welding and device-based ear piercings to the highest standards, prioritizing precision, safety, and customer comfort.
  • Coach and support Stylists through real-time feedback, modeling strong selling behaviors, service excellence, and brand storytelling.
  • Monitor service flow, wait times, and floor coverage; make adjustments as needed to balance selling and services during busy periods.
  • Step in to resolve customer questions, returns, or escalations with care, professionalism, and sound judgment.
  • Open and close the store and support daily operations, including inventory, merchandising, and visual standards.

Our Ideal Candidate
  • An experienced retail leader with a proven ability to guide and motivate a sales team.
  • Sales-minded and service-driven, with a strong belief that exceptional customer experience drives results.
  • Comfortable performing hands-on services, including Forever Jewelry welding and device-based piercing, after training.
  • Calm, confident, and organized, with the ability to prioritize and adapt in a fast-paced environment.
  • A thoughtful communicator who leads with kindness, clarity, and common sense.
  • Jewelry or piercing experience is a plus, but curiosity and a commitment to learning are essential.
  • Flexible and reliable with scheduling, including weekends and holidays.
  • Retail positions involve physical requirements that include standing for extended periods, light lifting, reaching, and repetitive wrist and hand movements during tasks like welding permanent jewelry, etc. We're happy to discuss reasonable accommodations to support individual needs.

Perks & Benefits
  • Health insurance with 75% of the medical premium covered by Catbird. 25% of the premium covered for children
  • Dental and vision insurance options
  • Flexible Spending Account (FSA) for pre-tax contributions to medical and childcare expenses
  • Two weeks of accrued vacation and 7 sick days
  • Life insurance (1x annual salary) fully covered by Catbird
  • Voluntary life insurance and short/long-term disability at reduced group rates
  • 7 days of backup childcare (in-home or at a Vivvi childcare center)
  • Catbird employee discount: 50-70% off the Catbird line and 30% off designer pieces
  • 401(k) with profit sharing and safe harbor contributions (eligibility after 90 days)
  • Parental leave: 20 weeks total, with 12 weeks fully paid
  • Pre-tax transit benefits to help save on commuting costs
  • Professional development stipend: $200/year, plus access to workshops and talks throughout the year
  • The Catbird Foundation: At least 1% of all sales donated year-round to nonprofits aligned with our values-over $2MM donated to date
  • Cold brew in the summer
  • Team bonding events and happy hours
  • A warm, casual work environment where people can truly be themselves

$24 - $26 an hour
Plus commission~

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