Production Support Engineer โ BA4
Step into a pivotal role as a Production Support Engineer โ BA4 and be part of a team shaping the future of banking at Barclays. Our mission is to deliver innovative solutions while ensuring the stability and reliability of applications within the Financial Crime Technology portfolio. In this role, you will play a key part in resolving user-reported production issues and batch failures, managing alerts, triaging incidents, and overseeing change and capacity management in alignment with ITIL standards. Your work will help maintain the operational resilience of FinCrime systems that underpin critical regulatory compliance.
To be successful as a Production Support Engineer โ BA4, you should have:
- Experience applying ITIL standards for incident, change and problem management, in a production support environment
- Skills in Database Technology, preferably Oracle and Unix based system shell scripting
- Experience writing shell/python scripts and experience with job scheduling using Autosys or TWS
- Experience monitoring software performance using App Dynamics, ITRS Geneos
- Experience with Log Analysis/Debugging, site reliability engineering and observability
Other highly valued skills include:
- Ample analytical and troubleshooting skills
- Ability to work in shift-based support environments
- Excellent communication skills
- Attention to detail and operational discipline
This role is located in our Whippany, NJ office. Minimum Salary: $80,000 Maximum Salary: $120,000. The minimum and maximum salary/rate information above includes only base salary or base hourly rate. It does not include any other type of compensation or benefits that may be available. Barclays employees are eligible for a suite of competitive and generous employee benefits, including medical, dental and vision coverage, 401(k), life insurance, and other paid leave for qualifying circumstances. This position is eligible for an incentive award.