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60 Bankunited Customer Service Representative Jobs Hiring Near You

BankUnited

Customer Service Representative III

Miami Lakes, FL · On-site

$14.75 - $20/hr

Customer Service Representative III Hybrid Schedule (3 days in office / 2 remote) - Reporting to ... Demonstrates the ability to service all customers calling BankUnited * Reviews customer emails and ...

BankUnited

Customer Service Representative III

Miami Lakes, FL · On-site

$14.50 - $19.75/hr

A Customer Service Representative III must also maintain productivity and quality scores that are ... Demonstrates the ability to service all customers calling BankUnited * Reviews customer emails and ...

BankUnited

CRE Relationship Manager III

Atlanta, GA · On-site

... BankUnited's loan and other banking products. ESSENTIAL DUTIES AND RESPONSIBILITIES include the ... Maintains high level of service and support to existing customers to maximize opportunities for ...

BankUnited

Sr. Universal Banker - Weston

Weston, FL · On-site

$17.25 - $21.50/hr

Opens and processes all types of accounts, products, and/or services for customers after consulting ... Candidates residing in locations within BankUnited's footprint may be given preference.

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BankUnited Jobs Information

Do workers at BankUnited get paid breaks?

No. Most people don’t get paid breaks.
80% of people say they don’t get paid breaks.
Based on data from 5 people who took the Breakroom Quiz between March 2025 and December 2025.

Does BankUnited pay people when they’re sick?

Yes. Most people get paid when they’re sick.
80% of people say they would get paid if they were sick but scheduled to work.
Based on data from 5 people who took the Breakroom Quiz between March 2025 and December 2025.

Is the health insurance from BankUnited affordable enough for their workers?

Most people say the health insurance costs are okay.
100% of people say the health insurance costs are okay
Based on data from 5 people who took the Breakroom Quiz between March 2025 and December 2025.

Do workers at BankUnited worry about hours?

Most people don’t worry about getting enough hours.
100% of people report they don’t worry about getting enough hours.
Based on data from 5 people who took the Breakroom Quiz between March 2025 and December 2025.

Do BankUnited workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
60% report that they don’t have enough control over which shifts they work.
Based on data from 5 people who took the Breakroom Quiz between March 2025 and December 2025.

How easy is it to take sick days at BankUnited?

Most people find it easy to take sick days.
80% of people report that it’s easy to take time off if they are sick.
Based on data from 5 people who took the Breakroom Quiz between March 2025 and December 2025.

Do people at BankUnited feel treated with respect by their managers?

Most people feel treated with respect by their managers.
80% of people say they’re treated with respect by their managers.
Based on data from 5 people who took the Breakroom Quiz between March 2025 and December 2025.

Do people at BankUnited get to take their breaks without interruption?

Most people get breaks without interruption.
100% of people report that they get to take their breaks without interruption.
Based on data from 5 people who took the Breakroom Quiz between March 2025 and December 2025.

Do people at BankUnited recommend working with their team?

Only some people recommend working with their team.
60% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 5 people who took the Breakroom Quiz between March 2025 and December 2025.

What other companies are hiring for Customer Service Representative jobs?

What are the most popular jobs at Bankunited?

What are the most popular categories at Bankunited?

Infographic showing various Customer Service Representative job openings at Bankunited in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 95% Physical, and 5% Remote job distribution.

Customer Service Representative I (Hybrid - Miami Lakes, FL)

BankUnited

Hialeah Gardens, FL • On-site

$14.50 - $19.75/hr

Other

This job post has expired 1 day ago. Applications are no longer accepted.

BankUnited rating

8.0

Company rating: 8.0 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

72nd of 174 rated banks

Job description

*Hybrid Schedule (3 days in office / 2 remote) - Reporting to Miami Lakes, FL
The Client Care is open Monday-Friday from 8AM to 7PM (EST) and on Saturdays from 9AM-12PM (EST). Ideal candidate should be available to work any shift during these hours.
SUMMARY: This position is responsible for processing customer transactions and researching and resolving customer inquiries by completing maintenance on BankUnited's customer service applications. This position is responsible for providing excellent customer service to BankUnited customers and handling calls/customer contact within established guidelines.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties and special projects may be assigned.
  • Provides service that makes a difference!
  • Maintains call productivity & quality scores well above minimum standards.
  • Acquires, demonstrates and utilizes knowledge of Retail, Online banking, Mortgage and Business product expertise.
  • Furnishes prompt, efficient and accurate service while servicing customer inquiries.
  • Demonstrates excellent communication and active listening skills.
  • Ensures that the company's customers receive an exceptional level of service. Meets established guidelines and SLA's.
  • Handles customer inquiries efficiently and effectively.
  • Demonstrates abilities to Cross sell financial services and products.
  • Adheres to and complies with applicable, federal and state laws, regulations and guidance, including those related to anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.).
  • Adheres to Bank policies and procedures and completes required training.
  • Identifies and reports suspicious activity.
EDUCATION
HS Diploma or equivalent required Or
EXPERIENCE
  • 1-3 Years of Call Center experience, retail banking products and/or Residential Loans experience preferred.
KNOWLEDGE, SKILLS AND ABILITIES
  • Computer knowledge and good interpersonal skills are important qualities for individuals considering applying for this position.
  • Strong communication and problem solving skills are a must, particularly strong verbal communication and active listening skills.
  • Because BankUnited's Customer Service Representatives communicate through e-mail, good typing, spelling, and written communication skills are necessary.
  • Bilingual candidates preferred but not required.
  • Highly organized, proactive, and capable of working in a fast-paced environment.

*ADDITIONAL INFORMATION
  • Candidates residing in locations within BankUnited's footprint may be given preference.

Candidates residing in locations within BankUnited's footprint may be given preference.

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