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Axcelis Technologies
Axcelis Technologies

54 Axcelis Technologies Customer Support Engineer Jobs Hiring Near You

Axcelis Technologies

Technical Writer

Beverly, MA · On-site

$56K - $103K/yr

At Axcelis Technologies , you'll join a company at the forefront of semiconductor manufacturing ... As a Product Documentation Technical Writer, your work will directly support customer success by ...

Axcelis Technologies

Technical Writer

Beverly, MA · On-site

$56K - $103K/yr

At Axcelis Technologies , you'll join a company at the forefront of semiconductor manufacturing ... As a Product Documentation Technical Writer, your work will directly support customer success by ...

Axcelis Technologies

Sr. Electrical Engineer

Beverly, MA · On-site

$118K - $154K/yr

For more than four decades, Axcelis Technologies has been at the forefront of innovation in ... May also review vendor capability to support product development. Basic Qualifications: * Bachelor ...

Axcelis Technologies

Eng Test III

Beverly, MA · On-site

As a Manufacturing Test Development Engineer II, you won't just support our technology; you'll help ... Axcelis manufacturing operations globally. You'll collaborate closely with engineering ...

Axcelis Technologies

Senior Product Manager

Beverly, MA · On-site

$152K - $228K/yr

For more than four decades, Axcelis Technologies has been at the forefront of innovation in ... Lead transfer of new products from Engineering to Production. * Ensure creation of customer ...

Axcelis Technologies

Senior Process Engineer

Beverly, MA · On-site

$117K - $176K/yr

... on existing customers. Include information on processes, technology node, beta-site status ... Axcelis will provide reasonable accommodation necessary to enable a disabled candidate or employee ...

Axcelis Technologies

Maintenance Mechanic

Beverly, MA · On-site

$26.30 - $39.45/hr

Maintenance Mechanic For more than four decades, Axcelis Technologies has been at the forefront of ... This position supports the Facilities Department in the daily operation and maintenance of Axcelis ...

Axcelis Technologies

Eng Mfg II

Beverly, MA · On-site

$79K - $119K/yr

2nd shift -Manufacturing Engineer -- Develops, implements and maintains methods, operation sequence ... EQUAL OPPORTUNITY STATEMENT It is the policy of Axcelis to provide equal opportunity in all areas ...

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Technical Writer

Axcelis Technologies

Beverly, MA • On-site

$56K - $103K/yr

Full-time

Posted 12 days ago

Job description

JOB DESCRIPTION
At Axcelis Technologies, you'll join a company at the forefront of semiconductor manufacturing, where our ion implantation systems and Purion platform help customers achieve the precision, purity, and productivity required for next-generation devices. This is an opportunity to shape how complex technology is understood and used in the field. As a Product Documentation Technical Writer, your work will directly support customer success by making critical information clear, accurate, and accessible-helping users install, operate, maintain, and upgrade advanced equipment with confidence. If you enjoy working closely with engineering teams, learning sophisticated systems, and creating documentation that has real-world impact, this role offers the chance to contribute to both innovation and usability in a highly technical industry.
Position Summary
Axcelis is seeking a Product Documentation Technical Writer to create clear, accurate, and user-focused documentation for complex capital equipment. In this role, you will partner with engineering, manufacturing, and product teams to develop and maintain manuals, procedures, and visual content that help customers safely install, operate, maintain, troubleshoot, and upgrade our systems. The ideal candidate is a strong technical communicator who can translate complex mechanical and process information into documentation that is precise, accessible, and easy to use.
Core Responsibilities
  • Create, edit, and maintain product documentation, including operating manuals, installation procedures, maintenance instructions, troubleshooting guides, and upgrade documentation.
  • Work closely with engineers, technicians, and manufacturing teams to gather technical information and validate content for accuracy and usability.
  • Translate complex equipment and process details into clear, structured documentation for customer and internal audiences.
  • Develop or enhance illustrations and visual procedure content using CAD-based or other technical visualization tools.
  • Update documentation to reflect engineering changes, product improvements, and applicable documentation standards.
  • Support new product introductions and continuous improvement initiatives by delivering high-quality documentation on schedule.

Required Qualifications
  • Experience creating technical documentation for complex equipment, manufacturing processes, or other highly technical products.
  • Proficiency with Adobe FrameMaker, Adobe Experience Manager, content management systems, and Adobe Creative Suite.
  • Experience using CreoView or a comparable 3D CAD visualization tool.
  • Excellent writing and editing skills, with the ability to explain complex technical concepts clearly for multiple audiences.
  • Strong organizational skills, attention to detail, and the ability to manage multiple documentation projects.
  • Ability to collaborate effectively with cross-functional technical teams.

Preferred Qualifications
  • Familiarity with semiconductor manufacturing environments; experience with ion implanter systems is a plus.
  • Working knowledge of SEMI S2/S13 guidelines and other documentation-related industry standards.
  • Understanding of document control processes such as ECOs, DCOs, redlines, and revision workflows.
  • Mechanical aptitude and comfort working directly with equipment, tools, and technical subject matter experts.

EQUAL OPPORTUNITY STATEMENT
It is the policy of Axcelis to provide equal opportunity in all areas of employment for all persons free from discrimination based on race, sex, religion, age, color, national origin, disability status, medical condition (including pregnancy), veteran status, sexual orientation, marital status, or any other characteristic protected by federal, state or local law. Axcelis will provide reasonable accommodation necessary to enable a disabled candidate or employee to perform the essential functions of the position, unless the accommodation would create an undue hardship for the Company.
U.S. BASE SALARY RANGE
$56,271.60 - $103,118.40
This base salary range reflects the typical compensation for this role across U.S. locations.
Our salary ranges are determined by role and level; individual pay is determined based on
multiple factors, including job-related skills, experience, relevant education or training, work
location, and internal equity. The range provides the opportunity for growth and progression as
you develop within the role.
Base pay is one part of our U.S. total compensation package which includes eligibility in the
Axcelis Team Incentive bonus plan, and comprehensive benefits package (for regular
employees working 20+ hours a week).

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