Overview The Customer Success Manager II manages a portfolio of small to medium-sized media customers, acting as a trusted advisor and strategic partner. This role drives customer adoption, retention ...
16 Avidxchange Customer Success Manager Jobs Hiring Near You
Overview The Customer Success Manager II manages a portfolio of small to medium-sized media customers, acting as a trusted advisor and strategic partner. This role drives customer adoption, retention ...
Customer Care Representative I
Charlotte, NC · On-site
$15.75 - $21.25/hr
Customer facing position manages low to medium level inquiries from AvidXchange customers either through phone, email, or chat channels * Troubleshoot customer issues and handle escalated situations
Customer Care Representative I
Charlotte, NC · On-site
$15.75 - $21.25/hr
Customer facing position manages low to medium level inquiries from AvidXchange customers either through phone, email, or chat channels * Troubleshoot customer issues and handle escalated situations
Customer Care Representative I
Charlotte, NC · On-site
$15.75 - $21.25/hr
Customer facing position manages low to medium level inquiries from AvidXchange customers either through phone, email, or chat channels * Troubleshoot customer issues and handle escalated situations
Customer Care Representative I
Charlotte, NC · On-site
$15.75 - $21.25/hr
Customer facing position manages low to medium level inquiries from AvidXchange customers either through phone, email, or chat channels * Troubleshoot customer issues and handle escalated situations
Content Strategy Manager II
Charlotte, NC · On-site
Role overview As a Content Strategy Manager, you will be an integral member of the ... At AvidXchange, mindset is everything . We are Connected as People , Growth Minded , and Customer ...
Content Strategy Manager II
Charlotte, NC · On-site
Role overview As a Content Strategy Manager, you will be an integral member of the ... At AvidXchange, mindset is everything . We are Connected as People , Growth Minded , and Customer ...
Develop and manage cooperative relationships with Marketing and Sales Who you are * The ability to ... At AvidXchange, mindset is everything . We are Connected as People , Growth Minded , and Customer ...
Develop and manage cooperative relationships with Marketing and Sales Who you are * The ability to ... At AvidXchange, mindset is everything . We are Connected as People , Growth Minded , and Customer ...
Bachelor's degree in Info Sys, IT-related, Comp Sci, Operations (any), Management (any ... At AvidXchange, mindset is everything . We are Connected as People , Growth Minded , and Customer ...
Bachelor's degree in Info Sys, IT-related, Comp Sci, Operations (any), Management (any ... At AvidXchange, mindset is everything . We are Connected as People , Growth Minded , and Customer ...
Proven success leading digital marketing functions with deep expertise across SEO, paid search ... At AvidXchange, mindset is everything . We are Connected as People , Growth Minded , and Customer ...
Proven success leading digital marketing functions with deep expertise across SEO, paid search ... At AvidXchange, mindset is everything . We are Connected as People , Growth Minded , and Customer ...
Change Management Lead
Charlotte, NC · On-site
Job Overview The Bank Channel Change Management Lead drives bank-partner-centric change initiatives ... At AvidXchange, mindset is everything . We are Connected as People , Growth Minded , and Customer ...
Change Management Lead
Charlotte, NC · On-site
Job Overview The Bank Channel Change Management Lead drives bank-partner-centric change initiatives ... At AvidXchange, mindset is everything . We are Connected as People , Growth Minded , and Customer ...
Manager of GTM Planning & Operations
Charlotte, NC · On-site +1
Manager of GTM Planning & Operations About the Role The Manager of GTM Planning & Operations owns ... At AvidXchange, mindset is everything . We are Connected as People , Growth Minded , and Customer ...
Manager of GTM Planning & Operations
Charlotte, NC · On-site +1
Manager of GTM Planning & Operations About the Role The Manager of GTM Planning & Operations owns ... At AvidXchange, mindset is everything . We are Connected as People , Growth Minded , and Customer ...
Executive Business Partner
Charlotte, NC · On-site
The ideal candidate manages sensitive information with discretion, drives operational efficiency ... At AvidXchange, mindset is everything . We are Connected as People , Growth Minded , and Customer ...
Executive Business Partner
Charlotte, NC · On-site
The ideal candidate manages sensitive information with discretion, drives operational efficiency ... At AvidXchange, mindset is everything . We are Connected as People , Growth Minded , and Customer ...
Forecasting & Pipeline Management * Stay deeply connected to the forecast, walking into calls ... At AvidXchange, mindset is everything . We are Connected as People , Growth Minded , and Customer ...
Forecasting & Pipeline Management * Stay deeply connected to the forecast, walking into calls ... At AvidXchange, mindset is everything . We are Connected as People , Growth Minded , and Customer ...
... AvidXchange's go-to-market planning engine, including territory design, quota setting, sales ... Direct the Territory Analyst's build and QA of territory rules, account rosters, and CRM territory ...
... AvidXchange's go-to-market planning engine, including territory design, quota setting, sales ... Direct the Territory Analyst's build and QA of territory rules, account rosters, and CRM territory ...
... CRM, HRIS, collaboration tools, workflow platforms, and shared business systems, driving ... Success Measures / What Success Looks Like The leader will be expected to deliver measurable ...
... CRM, HRIS, collaboration tools, workflow platforms, and shared business systems, driving ... Success Measures / What Success Looks Like The leader will be expected to deliver measurable ...
... CRM, HRIS, collaboration tools, workflow platforms, and shared business systems, driving ... Success Measures / What Success Looks Like The leader will be expected to deliver measurable ...
... CRM, HRIS, collaboration tools, workflow platforms, and shared business systems, driving ... Success Measures / What Success Looks Like The leader will be expected to deliver measurable ...
Proven success leading digital marketing functions with deep expertise across SEO, paid search ... CRM, and marketing automation platforms; proficiency with Salesforce and leading marketing ...
Proven success leading digital marketing functions with deep expertise across SEO, paid search ... CRM, and marketing automation platforms; proficiency with Salesforce and leading marketing ...
Change Management Lead
Charlotte, NC · On-site
Proficiency with tools such as CRM platforms (Salesforce), project management software, and change management systems. * Resilient, adaptable, and results-oriented leader comfortable navigating ...
Change Management Lead
Charlotte, NC · On-site
Proficiency with tools such as CRM platforms (Salesforce), project management software, and change management systems. * Resilient, adaptable, and results-oriented leader comfortable navigating ...
Avidxchange Jobs Information
Does AvidXchange pay people when they’re sick?
Yes. Most people get paid when they’re sick.
83% of people say they would get paid if they were sick but scheduled to work.
Based on data from 6 people who took the Breakroom Quiz between April 2025 and March 2026.
83% of people say they would get paid if they were sick but scheduled to work.
Based on data from 6 people who took the Breakroom Quiz between April 2025 and March 2026.
At AvidXchange, are sick days and vacation days separate paid time off?
Sick days and vacation days are used from the same paid time off.
80% of people say they have to use vacation days when they’re out sick.
Based on data from 5 people who took the Breakroom Quiz between May 2025 and March 2026.
80% of people say they have to use vacation days when they’re out sick.
Based on data from 5 people who took the Breakroom Quiz between May 2025 and March 2026.
Is the health insurance from AvidXchange affordable enough for their workers?
Most people say the health insurance costs are okay.
100% of people say the health insurance costs are okay
Based on data from 6 people who took the Breakroom Quiz between April 2025 and March 2026.
100% of people say the health insurance costs are okay
Based on data from 6 people who took the Breakroom Quiz between April 2025 and March 2026.
Do people get paid time off at AvidXchange?
Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 5 people who took the Breakroom Quiz between May 2025 and March 2026.
100% of people say they get paid time off.
Based on data from 5 people who took the Breakroom Quiz between May 2025 and March 2026.
How easy is it to get time off at AvidXchange?
Most people find it easy to get time off.
83% of people report it’s easy to get time off.
Based on data from 6 people who took the Breakroom Quiz between April 2025 and March 2026.
83% of people report it’s easy to get time off.
Based on data from 6 people who took the Breakroom Quiz between April 2025 and March 2026.
How easy is it to take sick days at AvidXchange?
Most people find it easy to take sick days.
100% of people report that it’s easy to take time off if they are sick.
Based on data from 5 people who took the Breakroom Quiz between April 2025 and March 2026.
100% of people report that it’s easy to take time off if they are sick.
Based on data from 5 people who took the Breakroom Quiz between April 2025 and March 2026.
Do people at AvidXchange feel treated with respect by their managers?
Most people feel treated with respect by their managers.
100% of people say they’re treated with respect by their managers.
Based on data from 6 people who took the Breakroom Quiz between April 2025 and March 2026.
100% of people say they’re treated with respect by their managers.
Based on data from 6 people who took the Breakroom Quiz between April 2025 and March 2026.
Do people at AvidXchange get to take their breaks without interruption?
Most people get breaks without interruption.
100% of people report that they get to take their breaks without interruption.
Based on data from 5 people who took the Breakroom Quiz between April 2025 and March 2026.
100% of people report that they get to take their breaks without interruption.
Based on data from 5 people who took the Breakroom Quiz between April 2025 and March 2026.
Is it stressful to work at AvidXchange?
Some people feel stressed here.
60% of people say they often feel stressed at work.
Based on data from 5 people who took the Breakroom Quiz between April 2025 and January 2026.
60% of people say they often feel stressed at work.
Based on data from 5 people who took the Breakroom Quiz between April 2025 and January 2026.
Do people at AvidXchange enjoy their jobs?
Only some people enjoy their job.
60% of people report they don’t enjoy their job.
Based on data from 5 people who took the Breakroom Quiz between April 2025 and March 2026.
60% of people report they don’t enjoy their job.
Based on data from 5 people who took the Breakroom Quiz between April 2025 and March 2026.
Do people at AvidXchange recommend working with their team?
Most people recommend working with their team.
67% of people report that they would recommend working with their immediate team to a friend.
Based on data from 6 people who took the Breakroom Quiz between April 2025 and March 2026.
67% of people report that they would recommend working with their immediate team to a friend.
Based on data from 6 people who took the Breakroom Quiz between April 2025 and March 2026.
Do people get enough training when they start at AvidXchange?
Most people got enough training when they started.
67% of people report they got enough training when they started working here.
Based on data from 6 people who took the Breakroom Quiz between April 2025 and March 2026.
67% of people report they got enough training when they started working here.
Based on data from 6 people who took the Breakroom Quiz between April 2025 and March 2026.
Do people get support to advance at AvidXchange?
Only some people are given support to advance their career here.
In the last year, 50% of people report not being given support to advance their career here.
Based on data from 6 people who took the Breakroom Quiz between April 2025 and March 2026.
In the last year, 50% of people report not being given support to advance their career here.
Based on data from 6 people who took the Breakroom Quiz between April 2025 and March 2026.
Do people think AvidXchange’s headquarters understands what’s happening where they work?
Most people think headquarters doesn’t understand what’s happening where they work.
83% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 6 people who took the Breakroom Quiz between April 2025 and March 2026.
83% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 6 people who took the Breakroom Quiz between April 2025 and March 2026.
Do workers feel well informed about how AvidXchange is doing?
Most people feel well informed about how the company is doing.
80% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 5 people who took the Breakroom Quiz between April 2025 and January 2026.
80% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 5 people who took the Breakroom Quiz between April 2025 and January 2026.
What other companies are hiring for Customer Success Manager jobs?
What are the most popular jobs at Avidxchange?
Full-time
Posted 17 days ago
AvidXchange rating
8.7
Based on 6 frontline employees who took The Breakroom Quiz
4th of 21 rated payment service providers
Job description
Overview
The Customer Success Manager II manages a portfolio of small to medium-sized media customers, acting as a trusted advisor and strategic partner. This role drives customer adoption, retention, and expansion while proactively identifying opportunities to deliver value and influence product strategy. The CSM II collaborates closely with cross-functional teams to resolve issues, implement solutions, and ensure a seamless customer experience.
What You'll DoAct as the primary point of contact for a portfolio of small to medium-sized media customers, building long-term, strategic relationships
Guide customers through onboarding, adoption, renewal, and expansion, ensuring alignment with their goals and objectives
Conduct business reviews, health checks, and strategic discussions to monitor satisfaction, product utilization, and adoption trends
Serve as a customer advocate internally, collaborating with Product, Support, Onboarding, and other teams to address feedback and implement solutions
Monitor customer health metrics and proactively identify risks, designing retention strategies and interventions
Identify opportunities for account growth, including upselling, cross-selling, and driving expansion initiatives
Deliver advanced product training, thought leadership, and best practices to help customers achieve outcomes and maximize ROI
Analyze trends, adoption patterns, and feedback to provide insights and recommendations to leadership and product teams
Maintain accurate records of interactions, updates, and outcomes in CRM and customer success platforms
Excellent communication, interpersonal, and relationship-building skills with a customer-first mindset
Strong strategic thinking, problem-solving, and analytical skills
Proficiency in CRM and customer success platforms (e.g., Gainsight) and familiarity with success metrics
Experience managing multiple accounts and priorities in a fast-paced environment
Minimum 3-5 years of experience in customer success, account management, or a related field
Ability to influence internal teams and drive cross-functional alignment to deliver customer value
Enthusiasm for technology and commitment to continuous learning about products and solutions
What AvidXchange employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Avidxchange
Sourced by ZipRecruiter
Industry
Software development
Company size
1,001 - 5,000 Employees
Headquarters location
Charlotte, NC, US
Year founded
2000