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Avidxchange

20 Avidxchange Customer Success Manager Jobs Hiring Near You

AvidXchange, Inc.

Customer Care Representative I

Charlotte, NC · On-site

$15.75 - $21.25/hr

Customer facing position manages low to medium level inquiries from AvidXchange customers either through phone, email, or chat channels * Troubleshoot customer issues and handle escalated situations

AvidXchange, Inc.

Collections Representative I

Charlotte, NC · On-site

$16.50 - $21.50/hr

Patience and ability to manage stress * Proven ability to overcome obstacles and get results ... At AvidXchange, mindset is everything . We are Connected as People , Growth Minded , and Customer ...

AvidXchange, Inc.

Change Management Lead

Charlotte, NC · On-site

Job Overview The Bank Channel Change Management Lead drives bank-partner-centric change initiatives ... At AvidXchange, mindset is everything . We are Connected as People , Growth Minded , and Customer ...

AvidXchange, Inc.

Collections Representative I

Charlotte, NC · On-site

$16.50 - $21.50/hr

Work closely with team members to create ways to bring in revenue and find success as a group ... Meet defined department goals and activity metrics as assigned by management * Follow up on promise ...

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Avidxchange Jobs Information

Does AvidXchange pay people when they’re sick?

Yes. Most people get paid when they’re sick.
83% of people say they would get paid if they were sick but scheduled to work.
Based on data from 6 people who took the Breakroom Quiz between April 2025 and March 2026.

At AvidXchange, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
80% of people say they have to use vacation days when they’re out sick.
Based on data from 5 people who took the Breakroom Quiz between May 2025 and March 2026.

Is the health insurance from AvidXchange affordable enough for their workers?

Most people say the health insurance costs are okay.
100% of people say the health insurance costs are okay
Based on data from 6 people who took the Breakroom Quiz between April 2025 and March 2026.

Do people get paid time off at AvidXchange?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 5 people who took the Breakroom Quiz between May 2025 and March 2026.

How easy is it to get time off at AvidXchange?

Most people find it easy to get time off.
83% of people report it’s easy to get time off.
Based on data from 6 people who took the Breakroom Quiz between April 2025 and March 2026.

How easy is it to take sick days at AvidXchange?

Most people find it easy to take sick days.
100% of people report that it’s easy to take time off if they are sick.
Based on data from 5 people who took the Breakroom Quiz between April 2025 and March 2026.

Do people at AvidXchange feel treated with respect by their managers?

Most people feel treated with respect by their managers.
100% of people say they’re treated with respect by their managers.
Based on data from 6 people who took the Breakroom Quiz between April 2025 and March 2026.

Do people at AvidXchange get to take their breaks without interruption?

Most people get breaks without interruption.
100% of people report that they get to take their breaks without interruption.
Based on data from 5 people who took the Breakroom Quiz between April 2025 and March 2026.

Is it stressful to work at AvidXchange?

Some people feel stressed here.
60% of people say they often feel stressed at work.
Based on data from 5 people who took the Breakroom Quiz between April 2025 and January 2026.

Do people at AvidXchange enjoy their jobs?

Only some people enjoy their job.
60% of people report they don’t enjoy their job.
Based on data from 5 people who took the Breakroom Quiz between April 2025 and March 2026.

Do people at AvidXchange recommend working with their team?

Most people recommend working with their team.
67% of people report that they would recommend working with their immediate team to a friend.
Based on data from 6 people who took the Breakroom Quiz between April 2025 and March 2026.

Do people get enough training when they start at AvidXchange?

Most people got enough training when they started.
67% of people report they got enough training when they started working here.
Based on data from 6 people who took the Breakroom Quiz between April 2025 and March 2026.

Do people get support to advance at AvidXchange?

Only some people are given support to advance their career here.
In the last year, 50% of people report not being given support to advance their career here.
Based on data from 6 people who took the Breakroom Quiz between April 2025 and March 2026.

Do people think AvidXchange’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
83% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 6 people who took the Breakroom Quiz between April 2025 and March 2026.

Do workers feel well informed about how AvidXchange is doing?

Most people feel well informed about how the company is doing.
80% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 5 people who took the Breakroom Quiz between April 2025 and January 2026.

What other companies are hiring for Customer Success Manager jobs?

What are the most popular jobs at Avidxchange?

Infographic showing various Customer Success Manager job openings at Avidxchange in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 87% Physical, and 13% Remote job distribution.

Customer Success Manager II (Timberscan)

AvidXchange, Inc.

Charlotte, NC • On-site

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 18 days ago

AvidXchange rating

8.7

Company rating: 8.7 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

4th of 21 rated payment service providers

Job description

Overview
The Customer Success Manager II manages a portfolio of small to medium-sized media customers, acting as a trusted advisor and strategic partner. This role drives customer adoption, retention, and expansion while proactively identifying opportunities to deliver value and influence product strategy. The CSM II collaborates closely with cross-functional teams to resolve issues, implement solutions, and ensure a seamless customer experience.
What You'll Do
  • Act as the primary point of contact for a portfolio of small to medium-sized media customers, building long-term, strategic relationships
  • Guide customers through onboarding, adoption, renewal, and expansion, ensuring alignment with their goals and objectives
  • Conduct business reviews, health checks, and strategic discussions to monitor satisfaction, product utilization, and adoption trends
  • Serve as a customer advocate internally, collaborating with Product, Support, Onboarding, and other teams to address feedback and implement solutions
  • Monitor customer health metrics and proactively identify risks, designing retention strategies and interventions
  • Identify opportunities for account growth, including upselling, cross-selling, and driving expansion initiatives
  • Deliver advanced product training, thought leadership, and best practices to help customers achieve outcomes and maximize ROI
  • Analyze trends, adoption patterns, and feedback to provide insights and recommendations to leadership and product teams
  • Maintain accurate records of interactions, updates, and outcomes in CRM and customer success platforms
What We're Looking For
  • Excellent communication, interpersonal, and relationship-building skills with a customer-first mindset
  • Strong strategic thinking, problem-solving, and analytical skills
  • Proficiency in CRM and customer success platforms (e.g., Gainsight) and familiarity with success metrics
  • Experience managing multiple accounts and priorities in a fast-paced environment
  • Minimum 3-5 years of experience in customer success, account management, or a related field
  • Ability to influence internal teams and drive cross-functional alignment to deliver customer value
  • Enthusiasm for technology and commitment to continuous learning about products and solutions

About AvidXchange
AvidXchange is a leading provider of accounts payable ("AP") automation software and payment solutions for middle-market businesses and their suppliers. By trade, we are a technology company, but if you ask anyone who works here, they'll tell you our people are at the core of who we are. At AvidXchange, mindset is everything. We are Connected as People, Growth Minded, and Customer Obsessed. These three mindsets represent our culture - who we are, who we've always been, and they guide us to improve every day. Since our founding in 2000 in Charlotte, NC, we've created a company of over 1,500 teammates working across the U.S., or remotely. AvidXchange is proud to be Certified™ as a Great Place to Work®. The prestigious recognition is based on anonymous data from our teammates and makes official what our teammates have known for years - that AvidXchange is a Great Place to Work®.
Who you are:
  • A go-getter with an entrepreneurial mindset - that means you are not afraid of taking risks, winning big or facing the unknown.
  • Someone who understands that business is people centric. Connecting with others as humans first allows you to develop mutually beneficial working relationships.
  • Focused on making a difference for our customers. AvidXchange exists to help solve complex problems for our customers so we can all realize our potential.

What you'll get:
AvidXchange teammates (we call them AvidXers) get the perks and prestige of a growing tech company paired with the flexibility of a founder-led startup. We help our AvidXers develop as professionals and as human beings, providing work/life balance, development programs, and competitive benefits. At AvidXchange, we are building more than a tech company - we are building an experience. We remain committed to a culture where you can fully be 'you' - connected with others, chasing big goals, and making a meaningful impact. If you want to help us grow while realizing your potential and creating stories you'll tell for years, you've come to the right place.
AvidXers enjoy:
  • 18 days PTO*
  • 11 Holidays (8 company recognized & 3 floating holidays)
  • 16 hours per year of paid Volunteer Time Off (VTO)
  • Competitive Healthcare
    • High Deductible Heath Plan Option that has $0 monthly premium for teammate-only coverage
    • 100% AvidXchange paid Dental Base Plan Coverage
    • 100% AvidXchange paid Life Insurance
    • 100% AvidXchange paid Long-Term Disability
    • 100% AvidXchange paid Short-Term Disability
    • Employee Assistance Program (EAP) - Provides counseling services, legal and financial consultations and health advocacy for Teammates and their eligible dependents
    • Onsite Health Clinic with Atrium Health - available to Teammates and their eligible dependents
  • 401(k) Match: 100% match on the first 3% of your salary, plus 50% match on the next 2%
  • Parental Leave: 8 weeks 100% paid by AvidXchange**
  • Discounts on Pet, Home, and Auto insurance
  • WeeCare Childcare Service: helps teammates find affordable daycare, childcare, and tutors 40% less expensive than traditional daycare centers
  • Perks at Work: free discount program that provides teammates the opportunity to save on items from electronics, movie tickets, car buying, vacations, and more
  • Onsite gym fitness center, yoga studio, and basketball court
  • Tuition Reimbursement up to the federal maximum of $5,250***
  • Hybrid Workplace Flexibility
  • Free parking

*Fully granted from beginning of year, pro-rated if hired mid-year
**Must be full-time for at least 3 months
***Must be full-time for at least one year
Equal Employment Opportunity
AvidXchange is an equal opportunity employer. AvidXchange is committed to equal employment opportunity in accordance with applicable federal, state, and local laws. AvidXchange will not discriminate against applicants for employment on any legally recognized basis. This includes, but is not limited to veteran status, race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age and physical or mental disability.

What AvidXchange employees say

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