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Avidxchange

16 Avidxchange Client Services Manager Jobs Hiring Near You

AvidXchange, Inc.

Collections Representative I

Charlotte, NC · On-site

$16.50 - $21.50/hr

Patience and ability to manage stress * Proven ability to overcome obstacles and get results ... AvidXchange** * Discounts on Pet, Home, and Auto insurance * WeeCare Childcare Service: helps ...

AvidXchange, Inc.

Customer Care Representative I

Charlotte, NC · On-site

$15.75 - $21.25/hr

... Service team. Responsible for resolving our customers' inquiries through phone, email or chats and ... Customer facing position manages low to medium level inquiries from AvidXchange customers either ...

AvidXchange, Inc.

Customer Care Representative I

Charlotte, NC · On-site

$15.75 - $21.25/hr

... Service team. Responsible for resolving our customers' inquiries through phone, email or chats and ... Customer facing position manages low to medium level inquiries from AvidXchange customers either ...

AvidXchange, Inc.

Change Management Lead

Charlotte, NC · On-site

... and client outcomes. This leader owns end-to-end change execution, including communication ... Lead bank-partner-centric change strategies for service delivery, technology, operational, and ...

AvidXchange, Inc.

Collections Representative I

Charlotte, NC · On-site

$16.50 - $21.50/hr

Meet defined department goals and activity metrics as assigned by management * Follow up on promise ... High school diploma required * 1+ years' of Customer Service or Collections Experience * Excellent ...

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Avidxchange Jobs Information

Does AvidXchange pay people when they’re sick?

Yes. Most people get paid when they’re sick.
83% of people say they would get paid if they were sick but scheduled to work.
Based on data from 6 people who took the Breakroom Quiz between April 2025 and March 2026.

At AvidXchange, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
80% of people say they have to use vacation days when they’re out sick.
Based on data from 5 people who took the Breakroom Quiz between May 2025 and March 2026.

Is the health insurance from AvidXchange affordable enough for their workers?

Most people say the health insurance costs are okay.
100% of people say the health insurance costs are okay
Based on data from 6 people who took the Breakroom Quiz between April 2025 and March 2026.

Do people get paid time off at AvidXchange?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 5 people who took the Breakroom Quiz between May 2025 and March 2026.

How easy is it to get time off at AvidXchange?

Most people find it easy to get time off.
83% of people report it’s easy to get time off.
Based on data from 6 people who took the Breakroom Quiz between April 2025 and March 2026.

How easy is it to take sick days at AvidXchange?

Most people find it easy to take sick days.
100% of people report that it’s easy to take time off if they are sick.
Based on data from 5 people who took the Breakroom Quiz between April 2025 and March 2026.

Do people at AvidXchange feel treated with respect by their managers?

Most people feel treated with respect by their managers.
100% of people say they’re treated with respect by their managers.
Based on data from 6 people who took the Breakroom Quiz between April 2025 and March 2026.

Do people at AvidXchange get to take their breaks without interruption?

Most people get breaks without interruption.
100% of people report that they get to take their breaks without interruption.
Based on data from 5 people who took the Breakroom Quiz between April 2025 and March 2026.

Is it stressful to work at AvidXchange?

Some people feel stressed here.
60% of people say they often feel stressed at work.
Based on data from 5 people who took the Breakroom Quiz between April 2025 and January 2026.

Do people at AvidXchange enjoy their jobs?

Only some people enjoy their job.
60% of people report they don’t enjoy their job.
Based on data from 5 people who took the Breakroom Quiz between April 2025 and March 2026.

Do people at AvidXchange recommend working with their team?

Most people recommend working with their team.
67% of people report that they would recommend working with their immediate team to a friend.
Based on data from 6 people who took the Breakroom Quiz between April 2025 and March 2026.

Do people get enough training when they start at AvidXchange?

Most people got enough training when they started.
67% of people report they got enough training when they started working here.
Based on data from 6 people who took the Breakroom Quiz between April 2025 and March 2026.

Do people get support to advance at AvidXchange?

Only some people are given support to advance their career here.
In the last year, 50% of people report not being given support to advance their career here.
Based on data from 6 people who took the Breakroom Quiz between April 2025 and March 2026.

Do people think AvidXchange’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
83% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 6 people who took the Breakroom Quiz between April 2025 and March 2026.

Do workers feel well informed about how AvidXchange is doing?

Most people feel well informed about how the company is doing.
80% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 5 people who took the Breakroom Quiz between April 2025 and January 2026.

What other companies are hiring for Client Services Manager jobs?

What are the most popular jobs at Avidxchange?

Infographic showing various Client Services Manager job openings at Avidxchange in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 87% Physical, and 13% Remote job distribution.

Change Management Lead

AvidXchange, Inc.

Charlotte, NC • On-site

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 24 days ago

AvidXchange rating

8.7

Company rating: 8.7 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

4th of 21 rated payment service providers

Job description

Job Overview
The Bank Channel Change Management Lead drives bank-partner-centric change initiatives that strengthen service delivery, elevate risk and compliance standards, and scale payment and invoice automation solutions across our bank reseller ecosystem. This role leads cross-functional change efforts-across process, technology, operations, and regulation-to ensure initiatives align with business goals, bank partner expectations, and client outcomes.
This leader owns end-to-end change execution, including communication, training, adoption, and risk mitigation, ensuring changes land effectively with bank partners, their clients, and internal teams to deliver measurable partner satisfaction and revenue growth.
What You'll Do
  • Lead bank-partner-centric change strategies for service delivery, technology, operational, and regulatory initiatives across our bank reseller channel.
  • Partner with cross-functional leadership (Channel Management, Risk & Compliance, Legal, Product, Implementation, Sales, IT) to align change execution with bank partnership objectives.
  • Develop and execute communication plans that articulate upcoming changes, keeping channel managers, bank partner stakeholders, and clients informed and aligned.
  • Oversee training and enablement programs for channel managers and bank-facing teams to support new tools, products, workflows, and compliance standards.
  • Incorporate partner and client feedback into change strategies, adjusting approaches based on insights, regulatory updates, and market shifts.
  • Define, track, and analyze adoption metrics tied to partner satisfaction (NPS/CSAT), service quality, risk posture, and revenue growth.
  • Identify operational, regulatory, and reputational risks, creating proactive mitigation strategies to overcome resistance and ensure smooth adoption.
  • Drive continuous improvement by evaluating change results, applying industry best practices, and refining change methodologies.
  • Lead and influence cross-functional teams with a strong partner-centric and compliance-minded lens.

What We're Looking For
  • 3+ years in change management, program management, partner/channel management, or related roles.
  • 5+ years in a lead role developing programs, partner experiences, or cross-functional change initiatives.
  • Bachelor's degree in Business, Finance, Organizational Development, or equivalent practical experience; change management certifications (e.g., Prosci, CCMP) are a plus.
  • Proven track record executing change initiatives within highly regulated, financial institution, or partner-dependent environments.
  • Strong understanding of bank risk, compliance, and service delivery expectations, alongside established change management principles.
  • Experience in payments, B2B fintech, or financial services, specifically working with bank reseller or channel partnerships.
  • Excellent communication and executive presence, with a demonstrated ability to influence senior leaders internally and across bank partner organizations.
  • Data-driven mindset with experience establishing measurement frameworks to track adoption, partner satisfaction (NPS/CSAT), and commercial impact.
  • Proficiency with tools such as CRM platforms (Salesforce), project management software, and change management systems.
  • Resilient, adaptable, and results-oriented leader comfortable navigating complex regulatory landscapes in a fast-paced environment.

About AvidXchange
AvidXchange is a leading provider of accounts payable ("AP") automation software and payment solutions for middle-market businesses and their suppliers. By trade, we are a technology company, but if you ask anyone who works here, they'll tell you our people are at the core of who we are. At AvidXchange, mindset is everything. We are Connected as People, Growth Minded, and Customer Obsessed. These three mindsets represent our culture - who we are, who we've always been, and they guide us to improve every day. Since our founding in 2000 in Charlotte, NC, we've created a company of over 1,500 teammates working across the U.S., or remotely. AvidXchange is proud to be Certified™ as a Great Place to Work®. The prestigious recognition is based on anonymous data from our teammates and makes official what our teammates have known for years - that AvidXchange is a Great Place to Work®.
Who you are:
  • A go-getter with an entrepreneurial mindset - that means you are not afraid of taking risks, winning big or facing the unknown.
  • Someone who understands that business is people centric. Connecting with others as humans first allows you to develop mutually beneficial working relationships.
  • Focused on making a difference for our customers. AvidXchange exists to help solve complex problems for our customers so we can all realize our potential.

What you'll get:
AvidXchange teammates (we call them AvidXers) get the perks and prestige of a growing tech company paired with the flexibility of a founder-led startup. We help our AvidXers develop as professionals and as human beings, providing work/life balance, development programs, and competitive benefits. At AvidXchange, we are building more than a tech company - we are building an experience. We remain committed to a culture where you can fully be 'you' - connected with others, chasing big goals, and making a meaningful impact. If you want to help us grow while realizing your potential and creating stories you'll tell for years, you've come to the right place.
AvidXers enjoy:
  • 18 days PTO*
  • 11 Holidays (8 company recognized & 3 floating holidays)
  • 16 hours per year of paid Volunteer Time Off (VTO)
  • Competitive Healthcare
    • High Deductible Heath Plan Option that has $0 monthly premium for teammate-only coverage
    • 100% AvidXchange paid Dental Base Plan Coverage
    • 100% AvidXchange paid Life Insurance
    • 100% AvidXchange paid Long-Term Disability
    • 100% AvidXchange paid Short-Term Disability
    • Employee Assistance Program (EAP) - Provides counseling services, legal and financial consultations and health advocacy for Teammates and their eligible dependents
    • Onsite Health Clinic with Atrium Health - available to Teammates and their eligible dependents
  • 401(k) Match: 100% match on the first 3% of your salary, plus 50% match on the next 2%
  • Parental Leave: 8 weeks 100% paid by AvidXchange**
  • Discounts on Pet, Home, and Auto insurance
  • WeeCare Childcare Service: helps teammates find affordable daycare, childcare, and tutors 40% less expensive than traditional daycare centers
  • Perks at Work: free discount program that provides teammates the opportunity to save on items from electronics, movie tickets, car buying, vacations, and more
  • Onsite gym fitness center, yoga studio, and basketball court
  • Tuition Reimbursement up to the federal maximum of $5,250***
  • Hybrid Workplace Flexibility
  • Free parking

*Fully granted from beginning of year, pro-rated if hired mid-year
**Must be full-time for at least 3 months
***Must be full-time for at least one year
Equal Employment Opportunity
AvidXchange is an equal opportunity employer. AvidXchange is committed to equal employment opportunity in accordance with applicable federal, state, and local laws. AvidXchange will not discriminate against applicants for employment on any legally recognized basis. This includes, but is not limited to veteran status, race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age and physical or mental disability.

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