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20 Avanade Customer Service Representative Jobs Hiring Near You

Avanade

Industry X Advisor - Technical Architect

Chicago, IL · On-site +1

$68.25 - $82.50/hr

... services, represents a significant opportunity to drive incremental growth for Avanade and Accenture on the Microsoft platform. Role Overview As a Technical Architect, you'll be a Subject Matter ...

Avanade

Microsoft Tech Account Lead - CMT

Chicago, IL · On-site

Consult with a range of customer representatives at different levels to identify the outcomes they ... Account Sales & Revenue Growth - both AMBG and Avanade * Account level CCI (Sold & Delivered)

Avanade

ERP Finance Consultant

Chicago, IL · On-site

... leadership and advisory services around project management, business process development ... Acting liaison between Avanade clients and consultants, particularly during the initial phase of ...

Avanade

Microsoft Tech Account Lead - CMT

Chicago, IL · On-site

Avanade is a company focused on Microsoft technology solutions, and they are seeking a Microsoft ... Craft and implement renewal strategies tailored to customer type, focusing on key service elements ...

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Avanade Jobs Information

What is it like to work at Avanade?

Avanade is a collaborative and innovative company that prioritizes its employees' growth and well-being, fostering a culture of inclusivity and diversity. As a professional services company, Avanade offers a dynamic work environment where employees work in agile teams to deliver business solutions, often in partnership with Microsoft, and have access to cutting-edge technology and training opportunities. Working at Avanade may appeal to candidates who value a fast-paced, client-focused work environment and opportunities to develop their skills in a global organization with a strong commitment to social responsibility.

What makes Avanade an attractive place to work?

Avanade is a leading professional services company that combines the best of Microsoft and Accenture to deliver innovative digital solutions to clients. The company fosters a collaborative and dynamic work environment that encourages creativity, experimentation, and learning, with a focus on delivering exceptional results for clients. By joining Avanade, professionals can tap into a wealth of opportunities for growth, skill development, and making a meaningful impact in the digital transformation of businesses and industries.
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Infographic showing various Customer Service Representative job openings at Avanade in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 92% Physical, and 8% Remote job distribution.

Microsoft Technology Account Lead - Public Sector

Avanade

Chicago, IL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 6 days ago

Job description

Summary
The Microsoft Technology Account Lead (MTAL) is responsible for building trusted client account relationships with Accenture and Microsoft stakeholders as well as clients themselves, whilst leading sales, revenue, delivery, and client satisfaction for Microsoft focused deliverables.
As the Microsoft lead, the MTAL will work closely with Accenture Account Leadership to create, own, execute and maintain the plan for strategic business growth on the Microsoft platform across one or more accounts within a client industry sector.
Key Accountabilities
Account Management
  • Work as a key Microsoft advisor and go-to-contact for clients and Accenture Account Leadership. Builds and manages Microsoft relationships with client C-suite at one or more priority accounts.
  • Manage key, strategic client relationships either personally or through a medium to large account team.
  • Develop and implement a relationship management plan for strategic, complex existing accounts to build key relationships at decision making levels.
  • Consult with a range of customer representatives at different levels to identify the outcomes they require, introducing relevant internal specialists and utilizing their expertise to gather and analyze complex customer data, clarify mid- to long-term customer needs, and develop and agree to a specification of customer requirements.
  • Develop prescribed solutions and generate new opportunities by maintaining relationships with partner organizations to ensure smooth integration or a successful alliance execution.

Account Leadership
  • Lead the development and implementation of a Microsoft strategy to ensure that intended business benefits are realized and tracked within and across client account(s).
  • Champion a Microsoft AI and innovation stream within the overall Accenture account plan, ensuring the right resources are in place to execute the strategy.

Selling
  • Act as a Trusted Advisor: Build credibility through deep Microsoft product knowledge and consulting expertise to originate and expand a portfolio of Microsoft work.
  • Lead Solution Configuration: Direct cross-functional teams to design complex, tailored Microsoft solutions-including products, services, and contractual terms-that align with the customer's mid- to long-term strategic needs.
  • Manage Bid Responses: Oversee the development of pricing strategies, contract terms, and risk controls in response to RFPs, tenders, and bid solicitations.
  • Drive Account Growth: Proactively identify opportunities to expand the customer's Microsoft footprint by introducing additional products and services that enhance business value.
  • Develop and Execute Renewal Strategy: Craft and implement renewal strategies tailored to customer type, focusing on key service elements to ensure retention and long-term engagement.

Key Performance Indicators
  • Client Experience
  • Overall & thought leadership / inspiration

Account Growth
  • Account Sales & Revenue Growth - both AMBG and Avanade
  • Account level CCI (Sold & Delivered)
  • Personal Chargeability (30%)

Knowledge
  • Supports efforts to build customer satisfaction, loyalty, and commitment, and secures organizational resources to do so.
  • Is a strong big-picture thinker; makes frequent, clear references to the organization's vision and strategy and the efforts required to drive them forward.
  • Shows a strong commitment to identifying all relevant issues and making decisions that maximize outcomes for all key stakeholders

Experience
  • Education and/or experience in the relevant field/business
  • 7+ years of customer management and/or enterprise sales experience; Demonstrated success in managing strategic client relationships and driving growth in a service-based sales environment.
  • 7+ years of validated ability to lead a multidisciplinary team in configuring and delivering complex Microsoft solutions aligned to client strategy.
  • Familiarity with Microsoft technology stack; foundational or higher-level Microsoft certifications strongly preferred.
  • 5+ years of experience working with the required Industry verticals and an ability to articulate Microsoft's specific differentiation story within those industries in relation to at least one of the other major cloud providers.

Compensation at Avanade varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Avanade provides a reasonable range of compensation for roles that may be hired as set forth below.
We anticipate this job posting will be posted on 6/22/2026 and open for at least 30 days.
Avanade offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here: U.S. Employee Benefits | Avanade
U.S. Employee Benefits | Avanade
California - $175,000 - 200,000
Cleveland - $150,000 - 170,000
Colorado - $150,000 - 170,000
District of Columbia - $170,000 - 190,000
Illinois - $165,000 - 185,000
Maryland - $170,000 - 190,000
Massachusetts - $170,000 - 190,000
Minnesota - $165,000 - 185,000
New York / New Jersey - $175,000 - 200,000
Washington - $170,000 - 190,000

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