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60 Asurion Customer Service Representative Jobs Hiring Near You

Asurion

Senior Software Engineer - Conversational AI

$125K - $165K/yr

... Asurion's customer service AI platform, including production conversational experiences across digital and voice/IVR journeys. Someone who wants to build a world-class product that makes Asurion ...

Asurion

Senior Software Engineer - Conversational AI

$125K - $165K/yr

... Asurion's customer service AI platform, including production conversational experiences across digital and voice/IVR journeys. Someone who wants to build a world-class product that makes Asurion ...

Asurion

$132K - $174K/yr

... Asurion's customer service AI platform, including production conversational experiences across digital and voice/IVR journeys. Someone who wants to build a world-class product that makes Asurion ...

Asurion

FSL Manager

Cleveland, OH · On-site

The Manager will fill the role of being the primary professional representative of Asurion to the ... Asurion same day delivery service. * Develop processes to ensure that our client's customers ...

Asurion

The Manager will fill the role of being the primary professional representative of Asurion to the ... Asurion same day delivery service. * Develop processes to ensure that our client's customers ...

Asurion

FSL Manager

Detroit, MI

The Manager will fill the role of being the primary professional representative of Asurion to the ... Asurion same day delivery service. * Develop processes to ensure that our client's customers ...

Asurion

Retail Sales Technician

Harrisville, UT · On-site

At uBreakiFix by Asurion, we provide great customer service and a positive experience for our employees. We have a culture of teamwork and create career growth pathways based on your interests. Apply ...

Asurion

VP, Growth

$141K - $181K/yr

Asurion services have a tremendous reach of over 200 million subscribers, and we are at the ... This leader will define and operationalize how Asurion acquires, monetizes, and retains customers ...

Asurion

Retail Sales Tech

Meridian, ID · On-site

$33K - $38K/yr

At uBreakiFix by Asurion, we provide great customer service and a positive experience for our employees. We have a culture of teamwork and create career growth pathways based on your interests. Apply ...

Asurion

Retail Sales Tech

Lubbock, TX · On-site

$29K - $34K/yr

At uBreakiFix by Asurion, we provide great customer service and a positive experience for our employees. We have a culture of teamwork and create career growth pathways based on your interests. Apply ...

Asurion

Retail Sales Tech

Lubbock, TX

$29K - $34K/yr

At uBreakiFix by Asurion, we provide great customer service and a positive experience for our employees. We have a culture of teamwork and create career growth pathways based on your interests. Apply ...

Asurion

UBIF Store Lead

Mokena, IL · On-site

$24.75/hr

Customer Service & Sales: Guide your team in delivering excellent service, solving problems, and ... Asurion is the world's leading tech care company, providing insurance, repair, replacement, and ...

New

Asurion

Retail Sales Technician

Harrisville, UT · On-site

At uBreakiFix by Asurion, we provide great customer service and a positive experience for our employees. We have a culture of teamwork and create career growth pathways based on your interests. Apply ...

Asurion

UBIF Store Lead

Mokena, IL · On-site

$24.75/hr

Customer Service & Sales: Guide your team in delivering excellent service, solving problems, and ... Asurion is the world's leading tech care company, providing insurance, repair, replacement, and ...

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Asurion Jobs Information

Do workers at Asurion get paid breaks?

Sometimes. Only some people get paid breaks.
37% of people say they don’t get paid breaks.
Based on data from 62 people who took the Breakroom Quiz between November 2024 and June 2026.

Does Asurion pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
55% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 40 people who took the Breakroom Quiz between May 2025 and May 2026.

At Asurion, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
76% of people say they have to use vacation days when they’re out sick.
Based on data from 29 people who took the Breakroom Quiz between May 2025 and June 2026.

Is the health insurance from Asurion affordable enough for their workers?

Most people say the health insurance costs are okay.
93% of people say the health insurance costs are okay
Based on data from 42 people who took the Breakroom Quiz between March 2025 and June 2026.

Do people get paid time off at Asurion?

Most people get paid time off work.
89% of people say they get paid time off.
Based on data from 35 people who took the Breakroom Quiz between June 2025 and June 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 55% of people with changing schedules find out their shifts one week or less ahead of time.
  • 26% of people with changing schedules find out their shifts two weeks ahead of time.
  • 6% of people with changing schedules find out their shifts three weeks ahead of time.
  • 13% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 31 people who took the Breakroom Quiz between December 2024 and May 2026.

Do workers at Asurion worry about hours?

Most people don’t worry about getting enough hours.
85% of people report they don’t worry about getting enough hours.
Based on data from 59 people who took the Breakroom Quiz between November 2024 and May 2026.

Do Asurion workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
38% report that they don’t have enough control over which shifts they work.
Based on data from 50 people who took the Breakroom Quiz between November 2024 and May 2026.

How easy is it for Asurion workers to change shifts?

Some people find it hard to change shifts.
40% of people report that it’s hard to change shifts if they need to.
Based on data from 42 people who took the Breakroom Quiz between November 2024 and May 2026.

How easy is it to get time off at Asurion?

Most people find it easy to get time off.
69% of people report it’s easy to get time off.
Based on data from 32 people who took the Breakroom Quiz between May 2025 and May 2026.

Do Asurion managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
88% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 60 people who took the Breakroom Quiz between November 2024 and May 2026.

Do jobs at Asurion spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
16% of people report that their job takes up time that they don’t get paid for.
Based on data from 57 people who took the Breakroom Quiz between November 2024 and May 2026.

How easy is it to take sick days at Asurion?

Most people find it easy to take sick days.
79% of people report that it’s easy to take time off if they are sick.
Based on data from 33 people who took the Breakroom Quiz between June 2025 and June 2026.

Is a Asurion job good for students?

Most students say this is a good place to work if you’re studying.
71% of students report this is a good place to work if you’re studying.
Based on data from 7 people who took the Breakroom Quiz between November 2024 and August 2025.

Is working at Asurion good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
79% of people who care for a child or other relative report this is a good place to work.
Based on data from 29 people who took the Breakroom Quiz between December 2024 and June 2026.

Do people at Asurion feel treated with respect by their managers?

Most people feel treated with respect by their managers.
82% of people say they’re treated with respect by their managers.
Based on data from 38 people who took the Breakroom Quiz between May 2025 and May 2026.

Do people at Asurion get to take their breaks without interruption?

Most people get breaks without interruption.
77% of people report that they get to take their breaks without interruption.
Based on data from 30 people who took the Breakroom Quiz between June 2025 and June 2026.

Is it stressful to work at Asurion?

Most people feel stressed here.
72% of people say they often feel stressed at work.
Based on data from 32 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people at Asurion enjoy their jobs?

Most people enjoy their job.
67% of people report they enjoy their job.
Based on data from 36 people who took the Breakroom Quiz between May 2025 and May 2026.

Do people at Asurion recommend working with their team?

Only some people recommend working with their team.
36% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 36 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people get enough training when they start at Asurion?

Most people got enough training when they started.
68% of people report they got enough training when they started working here.
Based on data from 34 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people get support to advance at Asurion?

Only some people are given support to advance their career here.
In the last year, 34% of people report not being given support to advance their career here.
Based on data from 32 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people think Asurion’s headquarters understands what’s happening where they work?

Some people think headquarters doesn’t understand what’s happening where they work.
63% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 32 people who took the Breakroom Quiz between June 2025 and June 2026.

Do workers feel well informed about how Asurion is doing?

Only some people feel well informed about how the company is doing.
42% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 33 people who took the Breakroom Quiz between June 2025 and June 2026.

What other companies are hiring for Customer Service Representative jobs?

What are the most popular jobs at Asurion?

What are the most popular categories at Asurion?

Infographic showing various Customer Service Representative job openings at Asurion in the United States as of August 2026, with employment types broken down into 75% Full Time, and 25% Part Time. Highlights an 85% Physical, and 15% Remote job distribution.

Senior Software Engineer - Conversational AI

Asurion

Remote

$125K - $165K/yr

Full-time

Re-posted 6 days ago

Asurion rating

7.2

Company rating: 7.2 out of 10

Based on 84 frontline employees who took The Breakroom Quiz

138th of 226 rated it services

Job description

Senior Software Engineer
JOB CODE
TEC3009
JOB PROFILE NAME (Title)
Senior Software Engineer
MANAGEMENT LEVEL
7 Manager
DISCIPLINE
Software Engineering
REPORTS TO
Engineering Leadership
FSLA CLASSIFICATION
Exempt
The Senior Software Engineer designs, builds, and maintains scalable software solutions, guiding technical decisions and mentoring teammates. This role delivers high-quality code, reviews designs, and improves system reliability and performance. The engineer collaborates across product, QA, and operations to plan releases, automate workflows, and resolve complex issues. Responsibilities include establishing coding standards, performing root-cause analysis, and driving continuous improvement. The position supports roadmap execution, provides technical leadership within a team, and ensures secure, maintainable implementations aligned to business goals.
Senior Software Engineer
Location: Remote
At Asurion, we don't just redefine-we reinvent. We began by establishing a culture that rewards results and isn't confined by a hierarchy. As a result, we have achieved phenomenal growth. Today, this entrepreneurial spirit is as strong as ever. It's in our DNA. We foster a culture where our team members are encouraged daily to make a difference-for our clients, customers, and themselves. Our dynamic and rewarding environment ensures that each of our 19,000+ team members has the opportunity to reach their full potential, while at the same time fulfilling the needs of more than 300 million consumers.
Generative AI is now a proven, production capability in modern digital experiences-not an experiment. Customers increasingly expect fast, conversational, and personalized help across web and support journeys, and our platform is actively incorporating GenAI to meet those expectations at scale. The Intelligence Org team builds and operates GenAI-centered digital experiences for new and existing Asurion clients, and internally on Asurion.com (millions of monthly visitors), focusing on reliable, secure, measurable outcomes**-improving self-service success, accelerating issue resolution, and maximizing the value of every customer engagement that starts in the digital channel.**
The Opportunity
We are seeking a senior software engineer who can partner with internal stakeholders, product managers, designers, QA, and engineering teams to build the core capabilities behind Asurion's customer service AI platform, including production conversational experiences across digital and voice/IVR journeys.
Someone who wants to build a world-class product that makes Asurion stand out. From planning and design through testing, launch, and production support, you'll use your software development skills and strong interpersonal skills to deliver reliable, measurable customer experiences at scale.
Join us and you'll be part of a team that loves trying out new ideas, creating impactful solutions, thinking big, and working at the intersection of AI, customer service, and production-grade platform engineering.
What You'll Be Doing
  • Build and support core platform capabilities, user-facing experiences and backend services- delivering end-to-end functionality and production fixes.

  • Design and deliver event-driven, integration-heavy backend systems, including asynchronous pipelines and reliable delivery patterns for notifications and downstream services.

  • Own reliability and production-grade behavior, including safe shutdown and edge-case handling, and proactively debug issues across distributed systems.

  • Improve platform performance and data integrity through pragmatic database design and query/index optimization in non-relational datastores.

  • Build secure, compliant integrations and user experiences, including stronger validation, security hardening, and privacy-minded product changes.

  • Deliver user-facing UX improvements that reduce friction and increase clarity, ensuring internal and external tools are fast, intuitive, and accessible.

  • Collaborate cross-functionally and drive projects to completion, partnering with Product, QA, Design, and other engineering teams to deliver roadmap items and high-severity fixes.

  • Raise engineering standards through code review and technical mentorship, setting patterns for maintainability, observability, and robust integration design.

What You'll Bring
  • Ability to write extendable, maintainable, and traceable code, with clear boundaries and clean abstractions in integration-heavy codebases.
  • Strong backend development experience-ideally using Python and/or TypeScript-with experience building and delivering production services. Comfortable contributing across the stack is a plus.
  • Experience with real-world integrations, including REST APIs, webhooks, third-party services, and robust handling of failures and edge cases.
  • Proficiency with asynchronous programming, concurrency, and building scalable backend services.
  • Solid grounding in computer science fundamentals, including data structures, algorithms, and software design, and the ability to apply that knowledge to production systems.
  • Good understanding of common cloud-native architectural and code design patterns, and how they impact reliability, scalability, and cost.
  • Comfort with production operations and observability, using logs, metrics, and traces to diagnose issues and guide improvements.
  • Strong debugging and troubleshooting skills across distributed systems, networking, and production environments.
  • Experience with real-time multimedia Telephony/VOIP architecture, and protocols like SIP and RTP/SRTP
  • Experience with real-time protocols like WebRTC and WebSockets
  • Experience with real-time multimedia communication platforms such as LiveKit is a plus.
  • Experience optimizing applications for low-latency or real-time workloads is a plus.
  • Great sense of ownership and productive autonomy, with good discernment around trade-offs between speed and quality, especially under time pressure.
  • Ethical decision-making and user-first thinking, consistently putting the end user at the center of technical and product decisions.
  • Respect for all people, an open mind, and an open heart. We pride ourselves on building inclusive environments because it's the diversity of thought that builds great products.
  • Good familiarity with AI coding agents and how to leverage them to build reliable software (e.g., Claude Code, Cursor, or similar tools).

Experience and education
  • 3+ years of professional experience as a Backend Software Engineer (or Full Stack Software Engineer with a strong backend focus), preferably using TypeScript or Python.

  • 3+ years of experience designing and building scalable APIs, microservices, or distributed systems.

  • Bachelor's degree in Computer Science or related field

What Asurion employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Asurion

Sourced by ZipRecruiter

As the world's leading tech care company, Asurion eliminates the fears and frustrations associated with technology, to ensure our 300 million customers get the most out of their devices, appliances and connections. We provide insurance, repair, replacement, installation and 24/7 support for everything from cellphones to laptops and household appliances. Our experts are available online, on the phone, at one of our more than 700 stores, or can even come to you.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Nashville, TN, US

Social media

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