62 Asurion Customer Service Representative Jobs Hiring Near You

StaffSoftware Engineer

Location:hybrid in Nashville, TN, Sterling, VA, Bay Area hub or REMOTE

At Asurion, wedon'tjust redefine-we reinvent. We began byestablishinga culture that rewards results andisn'tconfined by a hierarchy. As a result, we have achieved phenomenal growth. Today, this entrepreneurial spirit is as strong as ever.It'sin our DNA. We foster a culture where our team members are encouraged daily to make a difference-for our clients, customers, and themselves. Our dynamic and rewarding environment ensures that each of our 19,000+ team membershasthe opportunity to reach their full potential, while at the same time fulfilling the needs of more than 300 million consumers.

Generative AI is now a proven, production capability in modern digital experiences-not an experiment. Customers increasingly expect fast, conversational, and personalized help across web and support journeys, and our platform is actively incorporating GenAI to meet those expectations at scale. The Intelligence Org team builds and operates GenAI-centered digital experiences for new and existing Asurion clients, and internally onAsurion.com(millions of monthly visitors), focusing on reliable, secure, measurable outcomes**-improving self-service success, accelerating issue resolution, and maximizing the value of every customer engagement that starts in the digitalchannel.**

The opportunity

We are seeking a Staff Software Engineer who can provide technical leadership across Asurion's customer service AI platform, partnering with internal stakeholders, product managers, designers, QA, data science, and engineering teams to design and scale production GenAI capabilities across expert tooling, conversational workflows, and digital customer support experiences.

Someone who wants to build a world-class platform that makes Asurion stand out. From architecture and technical strategy through implementation, testing, launch, and production support,you'llhelp define durable patterns for workflow orchestration, AI grounding, config management, integrations, observability, and reliable customer-facing outcomes at scale.

Join us andyou'llbe part of a team that loves trying outnew ideas, creating impactful solutions, thinking big, and working at the intersection of GenAI, customer service, workflow orchestration, and production-grade platform engineering.

WhatYou'llBe Doing

• Build andowncore platform capabilities, user-facingexperiencesand backend services- delivering end-to-end features from requirementsto production.

• Drive architecture and technical direction for integration-heavy systems, helping the team make durable decisions around scalability, reliability, maintainability, and operational safety.

• Own reliability and production-grade behavior, including safe shutdown and edge-case handling, and proactively debug issues across distributed systems.

• Build secure, compliant integrations and user experiences, including stronger validation, security hardening, and privacy-minded product changes.

• Deliver user-facing UX improvements that reduce friction and increase clarity, ensuring internal and external tools are fast, intuitive, and accessible.

• Collaborate cross-functionallyand drive projects to completion, partnering with Product, QA, Design, and other engineering teams to deliver roadmap items and high-severity fixes.

• Raise engineering standards through code review and technical mentorship, setting patterns for maintainability, observability, and robust integration design.

WhatYou'llBring

• Ability to write extendable, maintainable, and traceable code, with clear boundaries and clean abstractions in integration-heavy codebases.

• Strong full-stack experience, with deeper strength in backend and platform development and comfort contributing to UI work to deliver completefeatures.-ideally using Node.js, React, and TypeScript and/or Python-to deliver complete features.

• Experience with real-world integrations, including webhooks,thirdpartyAPIs, "installation/configuration" flows, and robust handling of failures and edge cases.

• Eventdrivenarchitectureexpertise, including Kafka (or similar) producers/consumers, delivery guarantees, and designing for operational safety in distributed systems.

• Solid grounding in computer science fundamentals, including data structures, algorithms, and software design, and the ability to apply that knowledge to production systems.

• Strong experience withnonrelationaldatabases such as MongoDB and familiarity withinmemorytools such as Redis, including practical indexing and query design.

• Good understanding of commoncloudnativearchitectural and code design patterns, and how theyimpactreliability, scalability, and cost.

• Comfort with production operations and observability, using logs, metrics, and traces to diagnose issues and guide improvements.

• Great senseof ownership and productive autonomy, with good discernment aroundtradeoffsbetween speed and quality, especially under time pressure.

• Ethicaldecisionmakinganduserfirstthinking, consistently putting the end user at the center of technical and product decisions.

• Respect for all people, an open mind, and an open heart. We pride ourselves on building inclusive environments becauseit'sthe diversity of thought that builds great products.

• Good familiarity with AI Coding Agents and how toleveragethem to build reliable software: Claude Code, Cursor, or similar tools.

Experience and education

• 3+ years of experience as a Full Stack or BackendDeveloperpreferably with JavaScript/TypeScript focus.

• 3+ years of experience building web applications deployed to a cloud environment

• Bachelor's degree in Computer Scienceor related field