"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".
Job Title: Call Center Representative (Claims)
Location: OH, Remote
Duration: 09 Months Contract
Pay Rate: $15/hr
Job Description:
We are seeking a Customer Service Claims Representative to support the claims intake and assignment process. In this role, you will serve as the first point of contact for customers, ensuring claim information is entered accurately, claims are assigned to the appropriate adjusters, and customers receive timely updates regarding claim status and required documentation. The ideal candidate has strong customer service, call center, and data entry experience, along with the ability to multitask in a fast-paced environment.
Key Responsibilities:
- Receive and process new claim information through phone calls and written correspondence.
- Accurately enter claim details into the claims management system.
- Assign new claims to the appropriate claims handlers based on established guidelines.
- Contact customers regarding required documentation, claim status, and processing timelines.
- Provide professional, courteous, and accurate customer service via phone and email.
- Maintain detailed and accurate claim records.
- Work across multiple systems while ensuring data accuracy and efficiency.
- Support quality assurance initiatives and maintain service standards.
- Perform additional duties as assigned.
Required Qualifications:
- Previous Call Center and Customer Service experience required.
- Strong data entry and computer navigation skills.
- Experience working with Microsoft Office (Outlook, Word, Excel).
- Ability to multitask while working in multiple applications simultaneously.
- Excellent verbal and written communication skills.
- Strong attention to detail and organizational skills.
- Ability to work independently in a remote environment.
- Reliable internet connection and dedicated workspace.
Work Location: 100% Remote
Preferred: Candidates located in the Central or Eastern Time Zone
About ASK:Â ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities
ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.