Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting ... Provides basic technical assistance and troubleshooting guidance for digital and electronic ...
61 Ampcus Technical Writer Jobs Hiring Near You
Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting ... Provides basic technical assistance and troubleshooting guidance for digital and electronic ...
IT PROJECT MANAGER II
Washington, DC · On-site
$111K - $131K/yr
Job Summary : Ampcus Inc. is a certified global provider of a broad range of Technology and ... technical resources assigned to the project team, from internal sources and/or external vendors ...
IT PROJECT MANAGER II
Washington, DC · On-site
$111K - $131K/yr
Job Summary : Ampcus Inc. is a certified global provider of a broad range of Technology and ... technical resources assigned to the project team, from internal sources and/or external vendors ...
Cobol / Mainframe Developer
Milwaukee, WI · On-site
$48.25 - $62/hr
... • Experience in technical design writing and documentation. • Work independently and ... Company : Ampcus is a global business, technology consulting and an staff augmentation firm ...
Cobol / Mainframe Developer
Milwaukee, WI · On-site
$48.25 - $62/hr
... • Experience in technical design writing and documentation. • Work independently and ... Company : Ampcus is a global business, technology consulting and an staff augmentation firm ...
Desktop Support Analyst
White Plains, NY · On-site
$24 - $32.25/hr
Job Summary : Ampcus Inc. is a certified global provider of a broad range of Technology and ... Required : • Bachelor's Degree in computer science, engineering or related technical or business ...
Desktop Support Analyst
White Plains, NY · On-site
$24 - $32.25/hr
Job Summary : Ampcus Inc. is a certified global provider of a broad range of Technology and ... Required : • Bachelor's Degree in computer science, engineering or related technical or business ...
IBM Maximo Developer
White Plains, NY · On-site
... technical knowledge in Web Sphere. • Knowledge on Design and Develop BIRT reports. • Write SQL ... Company : Ampcus is a global business, technology consulting and an staff augmentation firm ...
IBM Maximo Developer
White Plains, NY · On-site
... technical knowledge in Web Sphere. • Knowledge on Design and Develop BIRT reports. • Write SQL ... Company : Ampcus is a global business, technology consulting and an staff augmentation firm ...
Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting ... Excellent verbal and written communication skills. * Ability to manage multiple priorities while ...
Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting ... Excellent verbal and written communication skills. * Ability to manage multiple priorities while ...
Software QA/Test Analyst
Reston, VA · On-site
Job Summary : Ampcus Inc. is a certified global provider of a broad range of Technology and ... technical products meet and exceed quality standards. • Develop and execute software tests to ...
Software QA/Test Analyst
Reston, VA · On-site
Job Summary : Ampcus Inc. is a certified global provider of a broad range of Technology and ... technical products meet and exceed quality standards. • Develop and execute software tests to ...
... written and verbal communication skills, with the ability to translate complex technical ... Company : Ampcus is a global business, technology consulting and an staff augmentation firm ...
... written and verbal communication skills, with the ability to translate complex technical ... Company : Ampcus is a global business, technology consulting and an staff augmentation firm ...
... written and verbal, with the ability to handle multiple priorities., Expert. • Able to effectively provide direction to and lead technical teams., Expert. Company : Ampcus is a global business ...
... written and verbal, with the ability to handle multiple priorities., Expert. • Able to effectively provide direction to and lead technical teams., Expert. Company : Ampcus is a global business ...
Senior ML Product Owner
Atlanta, GA · On-site
Job Summary : Ampcus Inc. is a certified global provider of a broad range of Technology and ... technical teams to ensure timely, high-quality delivery of product increments, surfacing ...
Senior ML Product Owner
Atlanta, GA · On-site
Job Summary : Ampcus Inc. is a certified global provider of a broad range of Technology and ... technical teams to ensure timely, high-quality delivery of product increments, surfacing ...
Manufacturing Engineer
Highland Heights, OH · On-site
$73K - $94K/yr
Company Description Ampcus Inc., headquartered in Chantilly, Virginia is certified by SBA, USPAACC ... Writes and implements PFMEA's. • Supports operations by troubleshooting, providing technical ...
Manufacturing Engineer
Highland Heights, OH · On-site
$73K - $94K/yr
Company Description Ampcus Inc., headquartered in Chantilly, Virginia is certified by SBA, USPAACC ... Writes and implements PFMEA's. • Supports operations by troubleshooting, providing technical ...
Senior Low-Code Developer
Chantilly, VA · On-site
$56.25 - $74.50/hr
Job Summary : Ampcus Inc. is a certified global provider of a broad range of Technology and ... Deliver demos and technical walkthroughs to project teams and client stakeholders with ...
Senior Low-Code Developer
Chantilly, VA · On-site
$56.25 - $74.50/hr
Job Summary : Ampcus Inc. is a certified global provider of a broad range of Technology and ... Deliver demos and technical walkthroughs to project teams and client stakeholders with ...
Sr. Technical Support
Wilmington, DE · Hybrid
Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting ... Excellent written and verbal communication skills. * Engaged in cross-train efforts amongst peers ...
Sr. Technical Support
Wilmington, DE · Hybrid
Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting ... Excellent written and verbal communication skills. * Engaged in cross-train efforts amongst peers ...
Systems Administrator III
Manhattan, NY · On-site
... viable technical solutions. • Excellent verbal and written skills, encompassing complete ... Company : Ampcus is a global business, technology consulting and an staff augmentation firm ...
Systems Administrator III
Manhattan, NY · On-site
... viable technical solutions. • Excellent verbal and written skills, encompassing complete ... Company : Ampcus is a global business, technology consulting and an staff augmentation firm ...
Sr. Systems Engineer
Reston, VA · On-site
$127K - $168K/yr
Job Summary : Ampcus Inc. is a certified global provider of a broad range of Technology and ... Responsibilities : • Perform technical detail design, coding, testing of applications. • Serves ...
Sr. Systems Engineer
Reston, VA · On-site
$127K - $168K/yr
Job Summary : Ampcus Inc. is a certified global provider of a broad range of Technology and ... Responsibilities : • Perform technical detail design, coding, testing of applications. • Serves ...
Senior Data Intelligence Engineer.
$108K - $147K/yr
Job Summary : Ampcus Inc. is a certified global provider of a broad range of Technology and ... written and verbal • Ability to handle multiple priorities • Ability to effectively work in a ...
Senior Data Intelligence Engineer.
$108K - $147K/yr
Job Summary : Ampcus Inc. is a certified global provider of a broad range of Technology and ... written and verbal • Ability to handle multiple priorities • Ability to effectively work in a ...
Technical Desktop Assistance
$23 - $29.25/hr
Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting ... Preparing and delivering information in a concise and professionally written format. * Preparing ...
Technical Desktop Assistance
$23 - $29.25/hr
Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting ... Preparing and delivering information in a concise and professionally written format. * Preparing ...
Product Manager
Reston, VA · On-site
Job Summary : Ampcus Inc. is a certified global provider of a broad range of Technology and ... May also manage beta programs, manage the development of product marketing materials and technical ...
Product Manager
Reston, VA · On-site
Job Summary : Ampcus Inc. is a certified global provider of a broad range of Technology and ... May also manage beta programs, manage the development of product marketing materials and technical ...
Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting ... Excellent verbal/written communications and people management skills. * Additional skills required ...
Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting ... Excellent verbal/written communications and people management skills. * Additional skills required ...
Job Summary : Ampcus Inc. is a certified global provider of a broad range of Technology and ... Research and provide technical support on operational/test system defects and propose solutions ...
Job Summary : Ampcus Inc. is a certified global provider of a broad range of Technology and ... Research and provide technical support on operational/test system defects and propose solutions ...
Ampcus Jobs Information
What is it like to work at Ampcus?
Ampcus is a technology consulting firm that values innovation, collaboration, and customer satisfaction, fostering a dynamic and supportive work environment.
The company has a flat organizational structure, allowing employees to work closely with clients and contribute to various projects, from software development to data analytics. Ampcus also prioritizes employee growth and development, offering training programs and opportunities for professional advancement.
Working at Ampcus may appeal to individuals who are passionate about technology and eager to take on new challenges, as the company provides a platform for innovation, collaboration, and career growth in a fast-paced and dynamic industry.
The company has a flat organizational structure, allowing employees to work closely with clients and contribute to various projects, from software development to data analytics. Ampcus also prioritizes employee growth and development, offering training programs and opportunities for professional advancement.
Working at Ampcus may appeal to individuals who are passionate about technology and eager to take on new challenges, as the company provides a platform for innovation, collaboration, and career growth in a fast-paced and dynamic industry.
What makes Ampcus an attractive place to work?
Ampcus is a reputable IT consulting and staffing firm that has established itself as a trusted partner for businesses seeking innovative technology solutions. The company's workplace culture values collaboration, innovation, and employee growth, offering a dynamic environment where professionals can develop their skills and contribute to cutting-edge projects. By joining Ampcus, individuals can leverage their expertise to drive business outcomes, expand their professional network, and pursue opportunities for advancement in a rapidly evolving industry.
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Job description
Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.
Job Title: Customer Service Advocate, Level I.
Location: Baltimore, MD.
Job Description:
Purpose:
Knowledge, Skills and Abilities (KSAs):
Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.
Job Title: Customer Service Advocate, Level I.
Location: Baltimore, MD.
Job Description:
Purpose:
- Responsible for answering members, provider & broker inquiries pertaining to product information, benefits, claims resolution, eligibility and billing questions in a call center environment.
- Proactively provides information and education to members, providers & brokers, as appropriate, about a variety of health, financial, and self-service programs. Provides basic technical assistance and troubleshooting guidance for digital and electronic applications.
- 45% Provides first-level problem resolution to member, provider & broker inquiries via telephone by gathering and researching information; examine claim submissions verifying claim and system accuracy as well as liability, validate customer understanding of information and resolves issues based on applicable policies and procedures.
- 25% Uses knowledge of products and the contractual provisions that govern administration to provide customer service and education, to interpret contractual language to the customer for the purpose of providing benefit utilization and limitations, to determine the need for managed care initiatives, and to administer all types of services to customers within the business segment through telephonic inquiries, written and/or electronic inquiries and claims adjustments, if applicable. Appropriately documents all client interactions according to established departmental procedures.
- 15% Delivers accurate information to customers in accordance with performance goals and objectives.
- 10% Maintains customer records by updating account information by effectively utilizing the business areas enrollment/inquiry tracking system & processes.
- 5% Participates in ongoing education related to new services, industry topics, and skills.
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
- The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Knowledge, Skills and Abilities (KSAs):
- Successful completion of the training provided., Proficient.
- Demonstrated skills as an empathetic and compassionate communicator., Proficient.
- Ability to quickly gain customer trust and confidence., Proficient.
- Demonstrated PC navigation and data entry skills., Proficient.
- Strong interpersonal communication skills., Proficient.
- Good oral and written communication skills., Proficient.
- Strong Communication Skills:
- Clear verbal and written communication is essential for explaining complex Medicare benefits and resolving member concerns.
- Associates must be able to simplify jargon, speak with empathy, and maintain professionalism across diverse populations.
- Technical Proficiency:
- Comfort with CRM systems, call center software, and Medicare databases is vital.
- Associates should be able to navigate multiple systems simultaneously, enter data quickly, and troubleshoot basic tech issues.
- Emotional Intelligence and Patience:
- Medicare members may be elderly, frustrated, or confused. Associates need active listening skills, patience, and the ability to stay calm under pressure.
- Building trust and rapport is key to member satisfaction and retention.
- Attention to Detail:
- Call center reps must accurately document member interactions, verify personal and plan information, and follow compliance protocols.
- Mistakes can lead to coverage issues or HIPAA violations, so precision is non-negotiable.
- Knowledge of Medicare Guidelines:
- A solid understanding of Medicare Parts A, B, C, and D, eligibility, enrollment periods, and coverage rules is critical.
- Associates often handle policy-specific questions, so familiarity with CMS regulations and plan structures helps ensure accurate support.
- High School Diploma or GED.
- Less than one year's customer service experience.
Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.
About Ampcus
Sourced by ZipRecruiter
Ampcus Inc. is a ISO 20000, ISO 27000, ISO 9001, CMMI DEV/3 SM and CMMI SVC/3 SM certified global provider of a broad range of Technology and Business consulting services. From strategy to execution, our disciplined yet flexible approach starts and ends with our clients. By listening hard and working harder, client goals become our goals. Their success is our satisfaction. It’s why our clients sleep well at night. We believe that the success of an engagement is determined by strong project management, as well as clear communication and mutual commitment working collaboratively. Our methodology begins with listening to the customer about their needs, then working with their team to gain a clear understanding of the requirements, while providing knowledge transfer of best practices for the organization.
Industry
It services
Company size
1,001 - 5,000 Employees
Headquarters location
Chantilly, VA, US
Year founded
2004