60 American Express Process Improvement Manager Jobs Hiring Near You

Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.
The Technology organization enables and accelerates the company's growth strategies, delivering global capabilities and services in support of Amex's customers and colleagues, while maintaining 24/7 servicing and availability to ensure an uninterrupted, high-quality customer experience. Technology provides the foundation for everything we do in the company while driving differentiation through building and leveraging innovative technology and data insights.
 

At American Express, our mission is to deliver the world's best customer experience every day. At the heart of this mission is our Information Security organization, enabling exceptional experiences built on a foundation of trust, service, and security. We leverage advanced technologies and data-driven insights to stay ahead of an evolving threat landscape. We foster a culture of passion, curiosity, and courage-empowering you to innovate, grow, and help shape the future of a Fortune 100 company.

Trust. Service. Security.

We are seeking a Manager - Information Security with a strong attention to detail and the ability to work autonomously and efficiently-proactively anticipating leader needs and seamlessly coordinating with stakeholders to ensure priorities progress smoothly.

The ideal candidate will be a highly motivated self-starter who is able to perform job function with limited guidance. The individual must be composed, organized, culturally aware, an excellent communicator, and capable of managing multiple competing priorities in a dynamic environment. Additional qualifications include:

• 7+ years of professional experience in business operations, administrative leadership, program management, or a related field.
• Prior experience in Cybersecurity is required.
• Demonstrated experience supporting executive leaders or senior management.
• Experience utilizing AI tools like Microsoft CoPilot, and ChatGPT to drive efficiency, create content, and conduct analysis.
• Experience supporting implementation of AI-assisted workflows for operational automation initiatives within cybersecurity environments.
• Understanding of AI security risks, and the operational implications of AI-enabled technologies within cybersecurity environments.
• Outstanding written and verbal communication skills with focus on precision and command of corporate protocol
• Consistent track record of taking complex technical information and translate it into clear communications (presentations/memos) for a variety of audiences
• Ability to work across a large and diverse organization
• Highly organized with strong problem-solving skills and attention to detail.
• Proficiency with Microsoft Office (PowerPoint, Excel, Outlook) and standard collaboration tools (e.g., Confluence, SharePoint, Slack).
• Bachelor's degree required; MBA or equivalent advanced degree preferred.

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

The Information Security Manager will drive operational rigor, managing key processes ensuring effective execution of Identity, Access, Network and Data Security Management program priorities. This role requires exceptional organizational and communication skills, along with a proven ability to foster colleague engagement, drive cross-functional execution, and maintain a consistent track record of operational excellence in a fast-paced, high-performing environment.

Key Responsibilities include:

• Drive Operational Excellence: Establish and maintain operational rigor, governance, and business rhythms that enable consistent execution across the IAM, NetSec, and DatSec organizations.
• Executive Communications: Develop executive presentations, dashboards, reports, and leadership communications that provide clear, actionable insights for senior stakeholders.
• Strategic Analysis: Develop analyses, business insights, and data-driven recommendations that support leadership decision-making, strategic planning, and organizational effectiveness.
• Program Governance: Manage organizational KPIs, OKRs, scorecards, and action tracking to ensure transparency, accountability, and informed decision-making.
• Cross-functional Collaboration: Coordinate initiatives across Identity, Access, Network, Data Security, and enterprise partners to align priorities and drive successful outcomes.
• Operational Planning & Process Improvement: Identify opportunities to streamline processes, improve operational efficiency, and enhance organizational effectiveness through continuous improvement.
• Leadership Cadence: Coordinate leadership meetings, business reviews, all-hands, and strategic planning sessions, ensuring effective agendas, decision tracking, and follow-up.
• Confidential information handling: Manage sensitive information with discretion and exercise strong judgment in communications and access control.
• Colleague Engagement and Culture: Lead colleague engagement initiatives, recognize achievements, facilitate organizational communications, and foster a collaborative, high-performing team environment.