Allied Reliability

61 Allied Reliability Operations Analyst Jobs Hiring Near You

Operations Analyst

Aurora, CO · On-site

$23.08 - $30/hr

Operations Analyst - CMC Support/ICC Please Note: While the title of this position is Operations ... reliability. Key Responsibilities * Provide Level 1 support for MasterMind applications and service ...

Job Title Operations Analyst Summary Key account role supporting the Facilities Management (IFM ... reliability of the service lines' work product and enhances the IFM services process to improve ...

OPERATIONS ANALYST

Coral Gables, FL · Remote

$70K - $80K/yr

... reliability. · Analyze databases and operational workflows to identify inefficiencies, conduct root-cause analysis, and implement data-driven process improvements. · Design, automate, and optimize ...

Operations Analyst

San Diego, CA · On-site

$50K - $100K/yr

Operations Analyst Location: San Diego, CA (Onsite with some hybrid flexibility as mission allows ... and reliability. Accountable Property & IT Asset Management You will: * Provide accountable ...

As an Operations Analyst, you will be responsible for monitoring system alerts, integrations, and ... Proactive Maintenance & Reliability * Perform proactive system health checks, integration ...

Operations Analyst

Atlanta, GA · On-site

$49K - $92K/yr

... looking for an Operations Analyst to join our team. This role will help drive day-to-day ... reliability * Executeretailerconfiguration & preferenceupdates in theconfiguration ...

New

Cloud Operations Analyst Reporting To: Business Systems Manager Work Schedule: Fully Remote - Salt ... reliability * Stay up to date with the latest Cloud technologies, frameworks and best practices.

Cloud Operations Analyst Reporting To: Business Systems Manager Work Schedule: Fully Remote - Salt ... reliability * Stay up to date with the latest Cloud technologies, frameworks and best practices.

... reliability Sales & Stakeholder Support • Act as a point of contact for sales and field questions related to consumption, reporting, and performance • Provide data-backed answers to ad hoc ...

... reliability. * Exercise sound judgment and make independent operational decisions within ... Analyze operational data and develop reports, metrics, operational insights, and strategic ...

Showing results 21-40

Operations Analyst

Johnson Controls

Aurora, CO • On-site

$23.08 - $30/hr

Full-time

Re-posted 10 days ago


Johnson Controls rating

8.0

Company rating: 8.0 out of 10

Based on 409 frontline employees who took The Breakroom Quiz

136th of 540 rated manufacturers


Job description

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.
For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.
Operations Analyst - CMC Support/ICC
Please Note: While the title of this position is Operations Analyst, this role is primarily focused on technical support, monitoring operations, incident management, and customer support. This is not a Systems Analyst, Business Analyst, Software Development, or Project Management position.
Location: Aurora, CO or Kansas City, MO
Shift: 10:00 PM - 6:30 AM MT (Overnight)

Position Summary
The Operations Analyst is responsible for providing Level 1 technical and operational support for MasterMind applications and service platforms supporting Fire & Security Monitoring, Managed Access, and Hosted Video services across the United States, Canada, Australia, and New Zealand. This role focuses on monitoring operations, incident response, troubleshooting, technical support, and customer service to ensure continuous system availability and service reliability.
Key Responsibilities
  • Provide Level 1 support for MasterMind applications and service platforms, including Fire & Security Monitoring, Managed Access, and Hosted Video services.
  • Monitor system and service performance and respond to incidents impacting customers and operations.
  • Troubleshoot application, device, circuit, and connectivity issues affecting customer services.
  • Coordinate with technicians, vendors, and internal support teams to diagnose and resolve technical issues.
  • Escalate incidents as appropriate to support service uptime and operational continuity.
  • Document incidents, troubleshooting activities, service requests, and customer communications accurately and completely.
  • Follow established operating procedures and support processes.
  • Deliver a high level of customer service while managing multiple priorities in a fast-paced support environment.

Required Qualifications
  • U.S. Citizen.
  • Minimum of 2 years of experience supporting MasterMind Business and/or Monitoring applications.
  • Working knowledge of IT systems, technical troubleshooting methods, and security monitoring solutions.
  • Strong problem-solving skills and ability to prioritize work effectively.
  • Excellent verbal and written communication skills with both technical and non-technical audiences.
  • Ability to work independently and make sound decisions in a 24/7 operations environment.

Preferred Qualifications
  • 3+ years of experience in technical support, service desk, help desk, monitoring center, NOC, telecommunications support, or call center environments.
  • Experience supporting monitoring, security, alarm, or managed service platforms.
  • Proficiency with Microsoft Office applications.
  • Strong analytical and troubleshooting skills.

Ideal Candidate
Successful candidates will typically have experience in one or more of the following areas:
  • Technical Support
  • Service Desk or Help Desk Support
  • Monitoring Center Operations
  • Security Monitoring
  • NOC (Network Operations Center) Support
  • Telecommunications Support
  • Customer Technical Support
  • Incident Management

Why Join Us?
As an Operations Analyst, you will play a critical role in supporting the platforms and services that help protect customers and ensure uninterrupted monitoring operations around the clock. You'll work with a collaborative team dedicated to delivering reliable service and exceptional support across a global customer base.
HIRING HOURLY RANGE: $23.08 - $30 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your
background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us.
Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.

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About Johnson Controls

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Johnson Controls is a world leader in smart buildings, creating safe, healthy and sustainable spaces. For nearly 140 years, we’ve made buildings better and now we’re transforming them again with our award-winning digital technologies and services. We’re using artificial intelligence and data driven solutions to give you deeper insight into your building’s health, sustainability and performance. It’s changing the way we design, operate and maintain indoor environments and driving to a new era of autonomous buildings. We deliver the blueprint of the future for industries such as healthcare, schools, data centers, airports, stadiums, hotels, manufacturing and beyond through OpenBlue, our comprehensive suite of connected solutions. Johnson Controls offers the world’s largest portfolio of building technology, software and services. Supported by a team of more than 100,000 dedicated employees working across 150 countries, we’re helping customers achieve their sustainability goals and power their mission.

Industry

Machinery manufacturing, water transportation, public safety statistics centers and offices and manufacturing

Company size

10,000+ Employees

Headquarters location

Milwaukee, WI, US