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Industrial Electromechanical Reliability Sales Representative

About the Company:

Lubbock Electric Company has an 80-year history as a family business in Lubbock, TX. We help industrial plants protect and maintain operations through expert industrial equipment services, like electric motor repair, air compressor repair, custom automation control systems, electrical installation and troubleshooting, infrared thermography inspections, preventive maintenance, and equipment sales. We pride ourselves on peer-to-peer professionalism, customer-centric decision-making, and collaborative work processes. Our goal is to deliver the highest quality service to our customers through extensive investment in our employees’ skills and the tools they need to be successful.

Location:  1108 34th St, Lubbock, TX 79411

Reports To:  President

Our Values:

The Industrial Electromechanical Reliability Sales Representative must be aligned, personally and professionally, with Our Values.

• Resourceful: We apply ourselves to solve problems creatively and effectively.
• Accountable: We take responsibility for our actions with speed and transparency.
• Disciplined: We adhere to the ethical and professional practices of our company and our craft.
• Results-Oriented: We set and achieve personal, professional and financial goals.

Job Description

Position Summary:

The Industrial Electromechanical Reliability Sales Representative is responsible for developing and maintaining strong customer relationships within an assigned territory through consistent face-to-face interaction, proactive account management, and solution-based selling. This role serves industrial and commercial customers by identifying operational challenges and coordinating electrical, mechanical, automation, motor repair, air compressor, controls, and reliability solutions that improve uptime, efficiency, and long-term performance.

The Sales Representative will travel designated sales routes three days per week and spend the remaining workdays focused on route planning, customer follow-up, prospecting, meeting coordination, proposal development, and CRM documentation. Regular travel throughout West Texas and surrounding areas, including day travel and overnight stays up to 200 miles from Lubbock, is regularly required.

Key Responsibilities

Business Development:

• Identify, research, and pursue new business opportunities within assigned territory and target industries.
• Prospect these opportunities through direct marketing, cold calls, referrals, networking, and route-based visits.
• Develop solution-based relationships with maintenance managers, plant managers, operations personnel, engineers, company executives, and business owners.
• Conduct regular in-person customer visits throughout assigned territory according to established sales routes and schedules.
• Build trust by adhering to our Company Values.

Solution Selling:

• Learn customer operations, maintenance challenges, production goals, and business priorities. What they make. What makes them successful. What suppliers they rely on. What markets they rely on. Who they compete with.
• Introduce ALL company capabilities, focused on the Reliability message.
• Match company offerings with customer challenges and create meaningful, value-driven customer presentations.
• Include all customer stakeholders in the development of solutions.
• Follow up on quotations, proposals, and open opportunities to support successful project conversion.

Account Management & Recordkeeping (CRM):

• Maintain current documentation of customer names, positions, and preferences in the company’s CRM system.
• Track customer interactions and the results of those interactions in the CRM.
• Maintain current list of business opportunities, from concept to close, in the company’s CRM system.
• Submit required reports, schedules, and updates in accordance with company expectations.

Collaboration:

• Work closely with the executive team, inside sales, project managers, and department leadership to support customer needs.
• Communicate customer concerns, project updates, and service requirements to appropriate internal teams.
• Participate in sales meetings, operational meetings, and company training initiatives.

Professionalism and Company Representation:

• Adhere to our Company Values in all customer and industry interactions.
• Maintain a professional appearance, positive attitude, and customer-focused approach.
• Safely operate company vehicles and comply with all company policies and safety requirements.

Continuous Improvement:

• Continuously develop your knowledge of electrical and mechanical systems, services, and applications.
• Stay informed of industry trends, customer challenges, emerging technologies, and competitor activity.
• Participate in ongoing sales training, product education, and professional development opportunities.
• Improve consultative selling skills, territory management practices, and customer engagement strategies.

Qualifications

Required:

• Previous outside sales, industrial sales, electrical, mechanical, or technical service experience.
• Strong interpersonal and relationship-building skills.
• Strong written and verbal communication skills.
• Ability to manage territory schedules, travel routes, and multiple customer relationships effectively.
• Self-motivated with strong organizational and follow-up skills.
• Strong computer proficiency and ability to maintain CRM records and digital communication.
• Valid driver’s license with acceptable driving record.
• Ability to travel regularly throughout assigned territory, including day travel up to 200 miles from Lubbock and overnight stays for longer sales routes.
• Ability to take customer calls and coordinate emergency service after hours

Preferred:

Experience in one or more of the following areas is preferred:

• Industrial electrical services
• Electric motors and drives
• Automation and controls
• Air compressors
• Reliability and predictive maintenance services
• Manufacturing or industrial operations

Work Environment:

Working conditions at Lubbock Electric Company’s service center are normal for a repair shop and manufacturing environment. This position requires visits to industrial facilities, manufacturing plants, agricultural operations, and similar job sites. The Industrial Electromechanical Reliability Sales Representative must wear the appropriate personal protective equipment (PPE) and observe safety protocols at the service center and at customer locations.

Pay Range:  $75,000 to $100,000

Benefits:

• 8 paid holidays per year: New Year's Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Black Friday, and Christmas
• Up to 5 days of paid time off (PTO) during the first year
• 13-25 days of PTO determined by years of service after the first year
• 401(k) retirement account with company match (eligible after six months of employment)
• HMO & PPO health insurance plan options
• Dental insurance
• Vision insurance
• Medical, dental, and vision insurance premiums covered 100% for the employee by the company
• Dependent premiums covered 35% by the company
• Short-term and long-term disability insurance covered for the employee by the company
• $50,000 life insurance benefit covered by the company
• Flexible spending account for healthcare expenses
• Workers' Compensation