... Manager to help mature and scale our Enterprise IT operations. Please do not send general Service Desk Managers. We're looking for someone with a proven track record of improving IT operations ...
60 Advanced Systems Technology It Service Manager Jobs Hiring Near You
... Manager to help mature and scale our Enterprise IT operations. Please do not send general Service Desk Managers. We're looking for someone with a proven track record of improving IT operations ...
Information Technology/IT Project Manager
San Francisco, CA · Hybrid
$115K - $137K/yr
... systems implementation, workflow redesign, operational readiness, regulatory compliance, and ... Advanced organizational and project management capabilities. * Experience tracking project budgets ...
Information Technology/IT Project Manager
San Francisco, CA · Hybrid
$115K - $137K/yr
... systems implementation, workflow redesign, operational readiness, regulatory compliance, and ... Advanced organizational and project management capabilities. * Experience tracking project budgets ...
... advanced water and waste upcycling solutions ... The Director leads a team of IT professionals and managed service relationships, work with business ...
... advanced water and waste upcycling solutions ... The Director leads a team of IT professionals and managed service relationships, work with business ...
As Manager, IT Service Delivery - Industrial Alliance, Auto and Home Insurance, you will play a key ... Has an intermediate level of English proficiency and an advanced level of French proficiency, as ...
As Manager, IT Service Delivery - Industrial Alliance, Auto and Home Insurance, you will play a key ... Has an intermediate level of English proficiency and an advanced level of French proficiency, as ...
As Manager, IT Service Delivery - Industrial Alliance, Auto and Home Insurance, you will play a key ... Has an intermediate level of English proficiency and an advanced level of French proficiency, as ...
As Manager, IT Service Delivery - Industrial Alliance, Auto and Home Insurance, you will play a key ... Has an intermediate level of English proficiency and an advanced level of French proficiency, as ...
They are seeking an IT Service Management Representative who will support enterprise systems, maintain IT infrastructure, and ensure compliance with government standards. Responsibilities : • ...
They are seeking an IT Service Management Representative who will support enterprise systems, maintain IT infrastructure, and ensure compliance with government standards. Responsibilities : • ...
As Manager, IT Service Delivery - Industrial Alliance, Auto and Home Insurance, you will play a key ... Has an intermediate level of English proficiency and an advanced level of French proficiency, as ...
As Manager, IT Service Delivery - Industrial Alliance, Auto and Home Insurance, you will play a key ... Has an intermediate level of English proficiency and an advanced level of French proficiency, as ...
IT Manager
Portsmouth, NH · On-site
$96K - $118K/yr
... advanced ballistic helmets and integrated power and data management solutions that enhance the ... Knowledge of IT Service Management (ITSM), ticketing systems, SLA management, and operational ...
IT Manager
Portsmouth, NH · On-site
$96K - $118K/yr
... advanced ballistic helmets and integrated power and data management solutions that enhance the ... Knowledge of IT Service Management (ITSM), ticketing systems, SLA management, and operational ...
IT Manager - Grand Rapids Area
Grand Rapids, MI · On-site
$99K - $146K/yr
Provide technical support and training to manufacturing personnel on IT systems and applications. * Manage relationships with IT vendors and service providers, optimizing contracts and service ...
IT Manager - Grand Rapids Area
Grand Rapids, MI · On-site
$99K - $146K/yr
Provide technical support and training to manufacturing personnel on IT systems and applications. * Manage relationships with IT vendors and service providers, optimizing contracts and service ...
Be Seen First
Select, manage, and evaluate technology vendors and service providers. * Oversee software licensing ... Bachelor's degree in Information Technology, Information Systems, Computer Science, Engineering, or ...
Quick apply
Urgent
Be Seen First
Select, manage, and evaluate technology vendors and service providers. * Oversee software licensing ... Bachelor's degree in Information Technology, Information Systems, Computer Science, Engineering, or ...
Urgent
IT Service Desk Technician
Peabody, MA · On-site
$64K - $85K/yr
Bachelor's degree in Information Technology, Information Systems, Information Security, or a ... systems such asServiceNow, Zendesk, Freshservice, or Jira Service Management. * Excellent ...
IT Service Desk Technician
Peabody, MA · On-site
$64K - $85K/yr
Bachelor's degree in Information Technology, Information Systems, Information Security, or a ... systems such asServiceNow, Zendesk, Freshservice, or Jira Service Management. * Excellent ...
IT Hardware Engineer
$135K - $145K/yr
This role provides advanced (Tier 3) technical support for hardware systems, ensuring reliability ... IT service management activities * Collaborate with engineering, operations, and cybersecurity ...
IT Hardware Engineer
$135K - $145K/yr
This role provides advanced (Tier 3) technical support for hardware systems, ensuring reliability ... IT service management activities * Collaborate with engineering, operations, and cybersecurity ...
Additional services include project management, grants management for federally funded ... Army Corps of Engineers (USACE) READI contract by managing advanced information technology ...
Quick apply
Additional services include project management, grants management for federally funded ... Army Corps of Engineers (USACE) READI contract by managing advanced information technology ...
Role Summary /Purpose: • Leads IT Service Management process teams to develop an overall strategy ... system transformations • Experience with Public Cloud technologies, multiple Public Cloud ...
Role Summary /Purpose: • Leads IT Service Management process teams to develop an overall strategy ... system transformations • Experience with Public Cloud technologies, multiple Public Cloud ...
IT Service Analyst III
$29.19 - $43.79/hr
Document and manage calls in our ticketing system. Acts as the primary point of contact for ... Develops advanced support knowledge for most systems and hardware (computers phones and printers)
IT Service Analyst III
$29.19 - $43.79/hr
Document and manage calls in our ticketing system. Acts as the primary point of contact for ... Develops advanced support knowledge for most systems and hardware (computers phones and printers)
Be Seen First
Select, manage, and evaluate technology vendors and service providers. * Oversee software licensing ... Bachelor's degree in Information Technology, Information Systems, Computer Science, Engineering, or ...
Quick apply
Urgent
Be Seen First
Select, manage, and evaluate technology vendors and service providers. * Oversee software licensing ... Bachelor's degree in Information Technology, Information Systems, Computer Science, Engineering, or ...
Urgent
Information Technology (IT) Architect
Scott Air Force Base, IL · On-site
$100K - $175K/yr
The Information Technology (IT) Architect provides technical leadership in the design and ... Enterprise architecture and systems design Cloud, infrastructure, application, and data ...
Quick apply
Information Technology (IT) Architect
Scott Air Force Base, IL · On-site
$100K - $175K/yr
The Information Technology (IT) Architect provides technical leadership in the design and ... Enterprise architecture and systems design Cloud, infrastructure, application, and data ...
Information Technology (IT) Specialist
Vienna, VA · Remote
$95K - $100K/yr
... management. POSITION OVERVIEW The IT Specialist will support Scrum team activities, including ... Design, develop, and maintain RESTful and SOAP web services to support system integration and ...
Quick apply
Information Technology (IT) Specialist
Vienna, VA · Remote
$95K - $100K/yr
... management. POSITION OVERVIEW The IT Specialist will support Scrum team activities, including ... Design, develop, and maintain RESTful and SOAP web services to support system integration and ...
$85K - $95K/yr
... project management fields, Linchpin Solutions is the place to be! We are currently hiring for a ... Perform advanced systems installation, operation, integration, and troubleshooting to maintain ...
$85K - $95K/yr
... project management fields, Linchpin Solutions is the place to be! We are currently hiring for a ... Perform advanced systems installation, operation, integration, and troubleshooting to maintain ...
... and IT services to local and global users, ensuring reliable operation of hardware, software ... Other Systems: Manage door access system, CCTV, employee's clocking system. * Tasks & Projects ...
Quick apply
... and IT services to local and global users, ensuring reliable operation of hardware, software ... Other Systems: Manage door access system, CCTV, employee's clocking system. * Tasks & Projects ...
Advanced Systems Technology Jobs Information
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Job description
OverviewWe're looking for an experienced IT Service Management (ITSM) Manager to help mature and scale our Enterprise IT operations.
Please do not send general Service Desk Managers. We're looking for someone with a proven track record of improving IT operations through strong ITIL practices, operational excellence, automation, and continuous service improvement.Top Priority Experience (Required)Candidates should have direct experience leading:
Responsibilities include:
Please do not send general Service Desk Managers. We're looking for someone with a proven track record of improving IT operations through strong ITIL practices, operational excellence, automation, and continuous service improvement.Top Priority Experience (Required)Candidates should have direct experience leading:
- Incident Management
- Request Fulfillment
- Problem Management
- Change Management
- Major Incident Management
- SLA management
- Backlog reduction
- Service Desk operations
- Ticket triage and queue management
- Knowledge Management
- Continuous Service Improvement (CSI)
- Service request automation
Responsibilities include:
- Overseeing daily ticket operations across multiple IT teams
- Ensuring tickets are routed to the appropriate teams quickly
- Driving SLA compliance
- Reducing backlog and preventing backlog growth
- Identifying operational bottlenecks
- Leading Problem Management through root cause analysis
- Owning Change Management governance
- Improving Incident Management maturity
- Coaching and developing Level 1 support staff
- Increasing first-contact resolution
- Expanding the knowledge base
- Identifying automation opportunities to reduce manual work
- Partnering with engineering teams to automate repetitive requests and incidents
- Building operational dashboards and reporting for leadership
- Driving continual service improvement across Enterprise IT
- Jira Service Management
- ServiceNow
- AI-powered Service Desk automation
- Self-Service Portal implementation
- Knowledge-Centered Service (KCS)
- Enterprise IT organizations supporting 1,000+ employees
- Executive operational reporting
- Workflow automation
- 8+ years in IT Service Management or IT Operations
- Proven success improving SLA performance
- Proven backlog reduction experience
- Strong Incident, Problem, and Change Management expertise
- Experience implementing operational automation
- Strong analytical mindset
- Excellent executive communication
- Experience developing Level 1 support organizations
- Continuous improvement mindset
- ITIL Foundation Certification
- ITIL Practice Manager
- ITIL Managing Professional
- ITIL Strategic Leader
- ITIL Master
- PMP
- Lean Six Sigma
About BayOne Solutions
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BayOne is a minority owned Talent Solutions Partner based in the Bay Area, and we have a passion for diversity in the Tech Industry. We help companies build teams. We specialize in the following domains: Project & Program Management, Cloud Computing & IT Infrastructure Management, Big Data Services, Software & Quality Engineering, User Experience Design. We help companies to solve their talent gap by providing qualified experts on demand, training their legacy work force on future technologies, and automating their business processes.
Industry
It services
Company size
201 - 500 Employees
Headquarters location
Pleasanton, CA, US
Year founded
2012