Service Express
Service Express

60 Service Express It Service Manager Jobs Hiring Near You

Required Skills Required Experience · BS in IT or related field (preferred) and a minimum of five years of IT service management or IT operations leadership experience. · Strong knowledge of ITIL ...

We are currently seeking a skilled IT Service Technician with mid-level support experience to join our dynamic team. The ideal candidate will have a strong technical background, excellent problem ...

The ideal candidate will possess deep expertise in IT Service Management (ITSM), Service Portfolio Management (SPM), ITIL best practices, and ServiceNow. Key Responsibilities * Lead end-to-end ...

$120 - $160/hr

As the Manager of IT Service Delivery for Vertex Support Services, you will directly advance our mission of changing lives through education by serving as the ultimate technical backbone and trusted ...

IT Service Desk Manager

Clarksburg, MD · On-site

$140K - $170K/yr

About the role As our IT Service Desk Manager, you will be responsible for leading a team of IT professionals and ensuring that technology systems and processes are aligned with the company's goals ...

Service Express Agent

Anaheim, CA · On-site

$25.78 - $26.78/hr

Service Express Agent Responsibilities * To understand and respond to all guest needs and requests ... Read all departmental memos and inform supervisor or manager of any information that is not clearly ...

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IT Service Manager

AAC Inc

Washington, DC • On-site

Full-time

Re-posted 3 days ago


Job description

Oversees IT service delivery operations across contracted support teams, ensuring compliance with contract service standards, SLAs, and performance objectives. This role provides operational leadership, process governance, and continual service improvement.

Position requires on-site support.

Responsibilities may include, but are not limited to:

·      Manage day-to-day IT support operations and personnel across all tiers.

·      Monitor SLA performance, queue health, ticket quality, and resolution timeliness.

·      Drive continuous improvement initiatives for service delivery processes.

·      Create and maintain service desk procedures, workflows, and knowledge documentation.

·      Engage with stakeholders to ensure service stability and responsiveness.

·      Provide leadership guidance, coaching, and performance oversight for support teams.


Required Skills
Required Experience

·      BS in IT or related field (preferred) and a minimum of five years of IT service management or IT operations leadership experience.

·      Strong knowledge of ITIL-based service management frameworks.

·      Experience overseeing multi-tier technical support operations and interfacing with other enterprise support, systems engineering, and infrastructure teams.

·      The ability to analyze metrics and operational data to identify improvement opportunities.

·      ITSM platform system experience required (BMC or ServiceNow).

Salary: 120-130k

Qualifications:

·      Must obtain an agency public trust suitability determination prior to start date.

·      Excellent verbal and written communication and stakeholder-facing skills.

·      Requires comprehensive experience supporting enterprise IT environments. Experience supporting a complex Federal agency enterprise is a plus.

·      Ability to support high-priority and time-sensitive escalations.

·      Must have a positive and patient customer service attitude.

·      ITIL 4 and PMP or Scrum Master certifications are preferred but not required.