IT Service Manager
Washington, DC · On-site
Required Skills Required Experience · BS in IT or related field (preferred) and a minimum of five years of IT service management or IT operations leadership experience. · Strong knowledge of ITIL ...

Washington, DC · On-site
Required Skills Required Experience · BS in IT or related field (preferred) and a minimum of five years of IT service management or IT operations leadership experience. · Strong knowledge of ITIL ...
Washington, DC · On-site
Required Skills Required Experience · BS in IT or related field (preferred) and a minimum of five years of IT service management or IT operations leadership experience. · Strong knowledge of ITIL ...
Job Overview The IT Service Success Manager (IT-SSM) is the primary partner-facing resource responsible for delivering a seamless and high-value IT experience to affiliates, subsidiaries, and ...
Job Overview The IT Service Success Manager (IT-SSM) is the primary partner-facing resource responsible for delivering a seamless and high-value IT experience to affiliates, subsidiaries, and ...
New York, NY · On-site
$118K - $138K/yr
... Manager establishes, promotes, maintains, and optimizes IT service management processes/controls (i.e. Incident/Request, Problem, Change, Knowledge, configuration management, continuous service ...
New York, NY · On-site
$118K - $138K/yr
... Manager establishes, promotes, maintains, and optimizes IT service management processes/controls (i.e. Incident/Request, Problem, Change, Knowledge, configuration management, continuous service ...
Romeo, MI · On-site
We are currently seeking a skilled IT Service Technician with mid-level support experience to join our dynamic team. The ideal candidate will have a strong technical background, excellent problem ...
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Romeo, MI · On-site
We are currently seeking a skilled IT Service Technician with mid-level support experience to join our dynamic team. The ideal candidate will have a strong technical background, excellent problem ...
... Manager to help mature and scale our Enterprise IT operations. Please do not send general Service Desk Managers. We're looking for someone with a proven track record of improving IT operations ...
... Manager to help mature and scale our Enterprise IT operations. Please do not send general Service Desk Managers. We're looking for someone with a proven track record of improving IT operations ...
Other Ability to read and comprehend instructions and information. Professional personal appearance ... Determine management, production and quality requirements by asking questions and listening. Attend ...
Other Ability to read and comprehend instructions and information. Professional personal appearance ... Determine management, production and quality requirements by asking questions and listening. Attend ...
They are seeking an IT Service Management Coordinator to provide technical support and ensure IT services meet business needs. Responsibilities : • Identify and document system and/or tool ...
They are seeking an IT Service Management Coordinator to provide technical support and ensure IT services meet business needs. Responsibilities : • Identify and document system and/or tool ...
Chicago, IL · Remote
The ideal candidate will possess deep expertise in IT Service Management (ITSM), Service Portfolio Management (SPM), ITIL best practices, and ServiceNow. Key Responsibilities * Lead end-to-end ...
Chicago, IL · Remote
The ideal candidate will possess deep expertise in IT Service Management (ITSM), Service Portfolio Management (SPM), ITIL best practices, and ServiceNow. Key Responsibilities * Lead end-to-end ...
As Manager, IT Service Delivery - Industrial Alliance, Auto and Home Insurance, you will play a key role in delivering technology solutions, managing the lifecycle of information assets, and ...
As Manager, IT Service Delivery - Industrial Alliance, Auto and Home Insurance, you will play a key role in delivering technology solutions, managing the lifecycle of information assets, and ...
Halifax, NS · On-site
CA$95K - CA$110K/yr
Reporting to the Senior Director, IT, the Manager, IT Services & Customer Experience is accountable for the end-to-end delivery, quality, and continuous improvement of IT service operations across ...
Halifax, NS · On-site
CA$95K - CA$110K/yr
Reporting to the Senior Director, IT, the Manager, IT Services & Customer Experience is accountable for the end-to-end delivery, quality, and continuous improvement of IT service operations across ...
Rosemont, IL · On-site
Prestigious Enterprise Company is currently seeking an IT Service Desk Manager. Candidate will manage the support teams of the IT Help Desk, Printers, Desktops, Laptops and Workstation infrastructure ...
Rosemont, IL · On-site
Prestigious Enterprise Company is currently seeking an IT Service Desk Manager. Candidate will manage the support teams of the IT Help Desk, Printers, Desktops, Laptops and Workstation infrastructure ...
$120 - $160/hr
As the Manager of IT Service Delivery for Vertex Support Services, you will directly advance our mission of changing lives through education by serving as the ultimate technical backbone and trusted ...
$120 - $160/hr
As the Manager of IT Service Delivery for Vertex Support Services, you will directly advance our mission of changing lives through education by serving as the ultimate technical backbone and trusted ...
Clarksburg, MD · On-site
$140K - $170K/yr
About the role As our IT Service Desk Manager, you will be responsible for leading a team of IT professionals and ensuring that technology systems and processes are aligned with the company's goals ...
Clarksburg, MD · On-site
$140K - $170K/yr
About the role As our IT Service Desk Manager, you will be responsible for leading a team of IT professionals and ensuring that technology systems and processes are aligned with the company's goals ...
They are seeking an IT Service Management Representative who will support enterprise systems, maintain IT infrastructure, and ensure compliance with government standards. Responsibilities : • ...
They are seeking an IT Service Management Representative who will support enterprise systems, maintain IT infrastructure, and ensure compliance with government standards. Responsibilities : • ...
The Director of IT Service & Operations is responsible for leading the teams, processes, and ... Directly manage the Service Desk Lead, providing coaching, accountability, and support while ...
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The Director of IT Service & Operations is responsible for leading the teams, processes, and ... Directly manage the Service Desk Lead, providing coaching, accountability, and support while ...
Saint Paul, MN · On-site
$150K - $160K/yr
The Senior Manager of IT Service Delivery oversees the delivery of IT support services across divisional and enterprise levels. This role ensures timely, efficient, and customer-focused operations ...
Saint Paul, MN · On-site
$150K - $160K/yr
The Senior Manager of IT Service Delivery oversees the delivery of IT support services across divisional and enterprise levels. This role ensures timely, efficient, and customer-focused operations ...
Dallas, TX · Hybrid
$77K - $108K/yr
We have over 2,300 people who are #HappyatFoley, and we think you will be too. #LI-Hybrid The IT Service Management Specialist provides program leadership and operational support for the Freshservice ...
Dallas, TX · Hybrid
$77K - $108K/yr
We have over 2,300 people who are #HappyatFoley, and we think you will be too. #LI-Hybrid The IT Service Management Specialist provides program leadership and operational support for the Freshservice ...
Anaheim, CA · On-site
$25.78 - $26.78/hr
Service Express Agent Responsibilities * To understand and respond to all guest needs and requests ... Read all departmental memos and inform supervisor or manager of any information that is not clearly ...
Anaheim, CA · On-site
$25.78 - $26.78/hr
Service Express Agent Responsibilities * To understand and respond to all guest needs and requests ... Read all departmental memos and inform supervisor or manager of any information that is not clearly ...
Enforces service delivery standards and operational metrics established in partnership with the VP of IT Operations, manages team performance, prioritizes day-to-day operational activities, oversees ...
Enforces service delivery standards and operational metrics established in partnership with the VP of IT Operations, manages team performance, prioritizes day-to-day operational activities, oversees ...
CA$45K/yr
Founded in 1985, Dilawri is Canada's largest automotive group and one of Canada's Best Managed ... Discover how you can build your career with Dilawri Position Overview The IT Service Desk ...
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CA$45K/yr
Founded in 1985, Dilawri is Canada's largest automotive group and one of Canada's Best Managed ... Discover how you can build your career with Dilawri Position Overview The IT Service Desk ...
Oversees IT service delivery operations across contracted support teams, ensuring compliance with contract service standards, SLAs, and performance objectives. This role provides operational leadership, process governance, and continual service improvement.
Position requires on-site support.
Responsibilities may include, but are not limited to:
· Manage day-to-day IT support operations and personnel across all tiers.
· Monitor SLA performance, queue health, ticket quality, and resolution timeliness.
· Drive continuous improvement initiatives for service delivery processes.
· Create and maintain service desk procedures, workflows, and knowledge documentation.
· Engage with stakeholders to ensure service stability and responsiveness.
· Provide leadership guidance, coaching, and performance oversight for support teams.
· BS in IT or related field (preferred) and a minimum of five years of IT service management or IT operations leadership experience.
· Strong knowledge of ITIL-based service management frameworks.
· Experience overseeing multi-tier technical support operations and interfacing with other enterprise support, systems engineering, and infrastructure teams.
· The ability to analyze metrics and operational data to identify improvement opportunities.
· ITSM platform system experience required (BMC or ServiceNow).
Salary: 120-130k
Qualifications:
· Must obtain an agency public trust suitability determination prior to start date.
· Excellent verbal and written communication and stakeholder-facing skills.
· Requires comprehensive experience supporting enterprise IT environments. Experience supporting a complex Federal agency enterprise is a plus.
· Ability to support high-priority and time-sensitive escalations.
· Must have a positive and patient customer service attitude.
· ITIL 4 and PMP or Scrum Master certifications are preferred but not required.
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