Service Express
Service Express

60 Service Express It Service Manager Jobs Hiring Near You

Lead daily IT operations and support services, ensuring reliable performance of operation systems ... Manage and optimize Manufacturing Execution Systems (MES) and other operational technologies that ...

IT Service Desk II

Camden, NJ · On-site

$60K - $70K/hr

Manage incidents and service requests through their full lifecycle, ensuring accurate documentation, communication, and adherence to service level expectations. * Troubleshoot and resolve endpoint ...

IT Manager

Mount Pleasant, SC · Remote

$90K - $111K/yr

Ensure reliable delivery of IT services, infrastructure availability, and end-user support ... Manage technology deployments, upgrades, lifecycle management, and continuous improvement ...

IT Service Desk Intern

Strongsville, OH · On-site

$13.75 - $18.50/hr

The IT Service Desk Intern is the primary contact for all external offices regarding technical ... Ability to manage time and adapt to changes in workflow EDUCATION & EXPERIENCE * Pursuing an ...

The ability to manage multiple tickets/issues concurrently while being a strong communicator to ... IT infrastructure, hardware, hosting services and cloud infrastructure. Experiences/Education ...

... IT operations team, responsible for delivering a modern, efficient, and stable IT workplace for ... System Incident Management: Coordinate cross-functional teams and resources to swiftly resolve ...

IT Manager

Los Angeles, CA · On-site

$85K - $100K/yr

About the Role We are seeking an IT Manager to own our IT operations, systems administration, and ... Oversee software deployment, patch management, and remote desktop services. * Manage vendor and ...

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This team member will provide high-quality customer service and ensure that IT systems and ... Review ticket queues and be able to manage priority and tasks while communicating updates to end ...

IT Manager

Damariscotta, ME · On-site

$100K - $120K/yr

Foster a service-oriented approach centered on ownership, responsiveness, communication, and the ... Experience with IT service management practices and a service-oriented approach to technology.

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Warehouse IT Service Support II

Prophecy Technologies

Hopedale, MA • On-site

$23.50 - $32.25/hr

Full-time

Re-posted 11 days ago


Job description

Role Overview:
This role is for a Warehouse IT Service Support Engineer II, responsible for providing comprehensive Tier 1, Tier 2, and occasional Tier 3 IT support in a 100% onsite warehouse environment. The position requires dependability, reliability, and the ability to travel to other locations within a 2-hour driving radius for support and project purposes when remote assistance is not feasible.
Key Responsibilities:
  • Identify, troubleshoot, and resolve hardware issues, user access problems, and internal application or networking issues before escalation.
  • Manage assigned tickets through ServiceNow, creating and documenting all activities in the internal ticketing system, and updating the status to reinforce service level agreements.
  • Coordinate the on-site computing equipment inventory with active knowledge of device usage and purposes.
  • Develop partnerships with Operations to understand the business activities, both current and future, to advise on and contribute to the enhancement of technology best practices.
  • Respond to IT service phone calls, emails, and IMs promptly.
  • Adhere to IT policies and processes, following best practices in technical support and customer service, and provide training to end users when required.
  • Perform other duties as assigned.

Required Skills:
  • Office 365 Administration
  • Windows 11
  • Desktop Management - Infrastructure Services (IS)
  • Hardware support (RF scanners, printers, PCs, mobile devices, etc.)
  • Networking
  • Security
  • Messaging platforms
  • Windows OS
  • Linux OS
  • ServiceNow ticketing and IT service delivery

Qualifications:
  • 3 to 4 years of experience in a warehouse environment, executing most, if not all, of the essential duties and functions listed, and possessing the requisite knowledge, skills, and abilities necessary for the job, including the physical requirements.
  • Ability to lift and/or move objects weighing up to 50 pounds.
  • Mandatory use of safety shoes.

Preferred Skills:
  • Associate's, bachelor's degree in computer science or a related field, or technical diplomas or certifications.