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60 Adena Patient Service Representative Jobs Hiring Near You

clh

Patient Service Representative

Valencia, PA · On-site

$16.75 - $21.50/hr

POSITION SUMMARY The Patient Service Representative is responsible for assisting with the coordination of referrals, and entering the patient's clinical data into our system. The ideal Patient ...

clh

Patient Service Representative

Valencia, PA

$16.75 - $21.50/hr

POSITION SUMMARY The Patient Service Representative is responsible for assisting with the coordination of referrals, and entering the patient's clinical data into our system. The ideal Patient ...

TidalHealth

Patient Service Representative

Millsboro, DE · On-site

$17.09 - $23.08/hr

Patient Service Rep Position Summary The Patient Service Representative provides clerical support for the TidalHealth physician office (coordinate communications, register and greet patients and ...

TidalHealth

Patient Service Representative

Millsboro, DE

$17.09 - $23.08/hr

Patient Service Rep Position Summary The Patient Service Representative provides clerical support for the TidalHealth physician office (coordinate communications, register and greet patients and ...

TidalHealth

Patient Service Representative

Seaford, DE · On-site

$17.09 - $23.08/hr

Patient Service Rep Position Summary The Patient Service Representative provides clerical support for the TidalHealth physician office (coordinate communications, register and greet patients and ...

TidalHealth

Patient Service Representative

Salisbury, MD

$17.25 - $22/hr

Patient Service Representative Position Summary The Patient Service Representative provides clerical support for the TidalHealth physician office (coordinate communications, register and greet ...

TidalHealth

Patient Service Representative

Salisbury, MD · On-site

$17.09 - $23.08/hr

Patient Service Rep Position Summary The Patient Service Representative provides clerical support for the TidalHealth physician office (coordinate communications, register and greet patients and ...

TidalHealth

Patient Service Representative

Salisbury, MD · On-site

$17.09 - $23.08/hr

Patient Service Rep Position Summary The Patient Service Representative provides clerical support for the TidalHealth physician office (coordinate communications, register and greet patients and ...

TidalHealth

Patient Service Representative

Salisbury, MD · On-site

$17.09 - $23.08/hr

Patient Service Rep Position Summary The Patient Service Representative provides clerical support for the TidalHealth physician office (coordinate communications, register and greet patients and ...

TidalHealth

Patient Service Representative

Seaford, DE

$17.09 - $23.08/hr

Patient Service Representative Position Summary The Patient Service Representative provides clerical support for the TidalHealth physician office (coordinate communications, register and greet ...

TidalHealth

Patient Service Representative

Seaford, DE · On-site

$17.09 - $23.08/hr

Patient Service Representative Position Summary The Patient Service Representative provides clerical support for the TidalHealth physician office (coordinate communications, register and greet ...

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Adena Jobs Information

What are the key skills and qualifications needed to thrive as a Patient Service Representative, and why are they important?

To thrive as a Patient Service Representative, you need strong customer service skills, attention to detail, and familiarity with healthcare processes, often supported by a high school diploma or equivalent. Experience with electronic health record (EHR) systems, medical scheduling software, and insurance verification tools is typically required. Excellent communication, problem-solving abilities, and professionalism are standout soft skills in this position. These competencies ensure efficient patient flow, accurate information management, and a positive experience for both patients and healthcare staff.

What are some common challenges Patient Service Representatives face when managing high patient volumes, and how can they effectively handle them?

Patient Service Representatives often encounter periods of high patient volume, especially during peak hours or flu season. Managing multiple phone calls, appointments, and walk-in patients simultaneously can be challenging. Effective organizational skills, prioritizing urgent requests, and maintaining clear, empathetic communication are key to handling these situations. Utilizing electronic health record systems and collaborating closely with clinical staff can also help streamline workflow and ensure patients are assisted efficiently.

What are Patient Service Representatives?

Patient Service Representatives are healthcare professionals who serve as the first point of contact for patients in medical facilities. They handle administrative tasks such as scheduling appointments, verifying insurance, collecting patient information, and addressing inquiries. Their role is essential for ensuring efficient communication between patients and healthcare providers, as well as maintaining accurate records. They must possess strong customer service and organizational skills to provide a positive experience for patients.

What is the difference between Patient Service Representative vs Medical Secretary?

AspectPatient Service RepresentativeMedical Secretary
CredentialsHigh school diploma; some roles may require certificationHigh school diploma; medical office certification optional
Work EnvironmentFront desk in clinics, hospitals, healthcare officesMedical offices, hospitals, administrative departments
Employer & IndustryHealthcare providers, clinics, hospitalsMedical practices, hospitals, healthcare organizations
Primary ResponsibilitiesPatient check-in/out, scheduling, insurance verificationScheduling, correspondence, record management

Both roles involve administrative tasks in healthcare settings, but Patient Service Representatives focus more on patient interaction and front desk duties, while Medical Secretaries handle administrative and clerical tasks behind the scenes. Understanding these differences helps job seekers find the right fit in healthcare administration.

What other companies are hiring for Patient Service Representative jobs?
What are the most popular jobs at Adena?
Infographic showing various Patient Service Representative job openings at Adena in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.
Patient Access Representative (FT, Days) Adena Pike Specialty Clinic

Patient Access Representative (FT, Days) Adena Pike Specialty Clinic

Adena Health System

Waverly, OH • On-site

$14.75 - $19/hr

Full-time

Medical, Retirement, PTO

Posted 15 days ago

Adena Health System rating

7.4

Company rating: 7.4 out of 10

Based on 49 frontline employees who took The Breakroom Quiz

248th of 864 rated healthcare providers

Job description

Patient Access Representative- Adena Pike, Waverly Ohio - Full time - Days 

PAR

At Adena Health, our non-clinical roles are essential to how care is delivered. These positions are a great fit for candidates who value service, organization, teamwork, and making a meaningful impact behind the scenes.

Mission Statement: "Called to serve our communities".

Guiding Principle: "Let all that you do be done in love".

Vision: To be the region's most trusted partner in healthcare.

Values: Compassion, Excellence, Integrity, and Trust.

 

Position Highlights:

  • Position: Patient Access Representative 
  • Salary: Based on experience
  • Work Life Balance: Full-Time | Day Shift 
  • Location/Department: Waverly - Specialty Clinic

At Adena Health, our non-clinical roles are essential to how care is delivered. These positions are a great fit for candidates who value service, organization, teamwork, and making a meaningful impact behind the scenes.

 

Why Adena?

  • Community-centered decision making
  • Leadership visibility and cross-functional collaboration
  • Competitive compensation and benefits
  • Growth-focused culture
  • Opportunity to influence real healthcare outcomes
 

Does Adena offer growth opportunities?

Growth at Adena isn't one-size-fits-all. It's built through relationships, mentorship, and opportunity.

Caregivers are encouraged to explore career paths that fit their strengths and interests through:

  • Emerging leader and leadership development programs
  • Tuition assistance and education support
  • Skill-building and lateral career opportunities
  • Visibility with leaders who recognize potential early
 

What You'll Do

The Patient Access Representative assists patients, clinic staff or other clinical staff to schedule, pre-register, register for all services at Adena Health System.  Patient Access Representatives use established interviewing techniques to gather information in person, by accessing EPIC or by phone.  Information gathered includes demographic information, insurance, financial, ensuring correct precert/authorization and other information from patients or their representatives required for billing and collecting patient accounts.  This position uses various electronic tools to ensure the patient's insurance coverage is active.  This position will be required to run an estimate on each patient at each visit or over the phone when pre-registering.  Required signatures and documents are obtained by this position at the time of registration and scanned into document imaging.  This position enters diagnosis, tests and checks orders for completeness and medical necessity. This position interacts with clinicians in the ER, outpatient and clinics to ensure patient care is delivered in a timely manner.  The Patient Access Representative must be self-driven and able to multi-task and prioritize their work.  They must have strong communication skills and be able to deal effectively with others.  This position is team oriented and contributes to achieving department goals.  In addition, Patient Access Representatives at AGMC answer all incoming calls on the hospital switchboard and transfer as appropriate. The caregiver in this role will need to be comfortable with collecting at time of service, copay and deductibles, etc.

 

Why Caregivers Stay?

  • Reliable compensation
  • Strong healthcare coverage options
  • 3.5% retirement match with automatic annual increase
  • PTO that grows with tenure
  • Visible leadership impact within a regional health system
 

Ready to Explore?

If you're looking for meaningful work in a role that keeps healthcare moving - we'd love to connect. Apply today to be connected directly with a Talent Acquisition representative!

 

Adena Health System is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, or status as a qualified individual with disability or any other protected class


 

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