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Contractor
Posted 10 days ago
Job description
Role: Contact Center AI Architect
Location: Chicago, IL – Onsite from day 1
Long Term Contract
Key Responsibilities:
- Lead design solutions/solution blue prints, artifacts/ hands on code involving Conversational AI, IVR systems, chatbot/web chat solutions, and cloud-native web applications.
- Collaborate with technology leads/developers, business SMEs, UX designers, and technology stakeholders to define technical deliveries Drive integration of Voice and Web-based channels with back-end systems, APIs and analytics platforms.
- Coordinate with Cloud infrastructure teams (AWS, Azure, or GCP) to ensure scalable, secure, and high-performance deployments.
- Lead/design/architecting API integrations between internal platforms, external systems, and cloud services. Collaborate with development, infrastructure, and product teams to gather integration requirements and translate them into scalable technical solutions.
Key Skills & Experience:
- Overall IT Experience: 10-15+ Years
- 8+ years of hands on technical experience in Contact Center & CX platforms Proven experience delivering IVR, web chat, and AI-powered virtual assistant solutions.
- Solid technical understanding of cloud platforms (AWS/Azure/GCP), APIs, CI/CD, web technologies, and DevOps practices.
- Strong organizational and stakeholder management skills across technical and non-technical teams. Experience with Agile/Scrum or SAFe frameworks and tools (e.g., Jira, Confluence, Azure DevOps). Excellent communication, leadership, and documentation abilities.
- Knowledge of APIs, JSON, XML, and OAuth Experience with language: Node.js, Python Familiarity with CI/CD pipelines/DevOps and version control tools like Git.
- Knowledge of customer journey mapping, persona design, and voice UX best practices. Familiarity with compliance standards (e.g., GDPR, HIPAA, PCI-DSS) in cloud and CX solutions.
Nice to have:
- Knowledge of NLP/NLU, LLMs, or Generative AI frameworks (e.g., OpenAI, Google Vertex AI, Amazon Bedrock).
- Experience in Conversational AI domains.
- Experience in AI/ML-based initiative rollouts (chat/voice bots), including data preparation, prompt design, testing, and feedback loops.
To Apply : You may share resume to vivekk@acestackllc.com
About AceStack
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AceStack is a global IT consulting & Staffing agency. We deal in Health care (Nursing, Allied, Clinical/Non-clinical) Staffing, Engineering Staffing & I.T. Staffing. Founded in 2017 in New Jersey, AceStack has reported consistent growth and profit every year and carries zero debt. AceStack consultants are placed across USA, Canada, Mexico, and Asia. In addition to our headquarters in New Jersey – USA, we also have offices in Canada, Noida, and Ahmedabad. AceStack’s exceptionally high-touch service keeps our clients satisfied and our Consultants/Travelers engaged. We believe in investing in our Consultants/Clients in a variety of ways. We employ AceStack ambassador who helps guide Consultants through the on-boarding process and ensure the transition into their new role with our Client is seamless. We also have dedicated Consultant care representatives located throughout our organization who provide the same level of attention throughout our Consultant’s tenure. Due to this level of attention and care, AceStack enjoys not only one of the highest retention rates in the staffing industry but also one of the highest redeployment rates in the industry.