Helpdesk Manager
Washington, DC · On-site
Provides resource capacity management to ensure sufficient personnel are available to meet defined service levels. This position requires full-time on-site support. Duties include, but are not ...
11 Aac Human Resources Manager Jobs Hiring Near You
Helpdesk Manager
Washington, DC · On-site
Provides resource capacity management to ensure sufficient personnel are available to meet defined service levels. This position requires full-time on-site support. Duties include, but are not ...
IT Project Manager
Washington, DC · On-site
$100 - $130/hr
Document the technical, financial, and resource allocation aspects of each project * Create and ... Perform risk management to minimize project risks * Use appropriate verification techniques to ...
IT Project Manager
Washington, DC · On-site
$100 - $130/hr
Document the technical, financial, and resource allocation aspects of each project * Create and ... Perform risk management to minimize project risks * Use appropriate verification techniques to ...
Helpdesk Manager
Washington, DC · On-site
Provides resource capacity management to ensure sufficient personnel are available to meet defined service levels. This position requires full-time on-site support. Required Experience * Requires a ...
Helpdesk Manager
Washington, DC · On-site
Provides resource capacity management to ensure sufficient personnel are available to meet defined service levels. This position requires full-time on-site support. Required Experience * Requires a ...
IT Project Manager
Washington, DC · On-site
$111K - $131K/yr
... resources to deliver projects according to the plan, and research and report on new technologies ... to manage changes in project scope, schedule and costs Brief Senior Leadership on project ...
IT Project Manager
Washington, DC · On-site
$111K - $131K/yr
... resources to deliver projects according to the plan, and research and report on new technologies ... to manage changes in project scope, schedule and costs Brief Senior Leadership on project ...
Helpdesk Manager
Washington, DC · On-site
Provides resource capacity management to ensure sufficient personnel are available to meet defined service levels. This position requires full-time on-site support. Required Experience * Requires a ...
Helpdesk Manager
Washington, DC · On-site
Provides resource capacity management to ensure sufficient personnel are available to meet defined service levels. This position requires full-time on-site support. Required Experience * Requires a ...
IT Project Manager
Washington, DC · On-site
$111K - $131K/yr
The IT Project Manager will plan, execute, and finalize projects according to strict deadlines and ... resources to deliver projects according to the plan, and research and report on new technologies ...
IT Project Manager
Washington, DC · On-site
$111K - $131K/yr
The IT Project Manager will plan, execute, and finalize projects according to strict deadlines and ... resources to deliver projects according to the plan, and research and report on new technologies ...
... Managers, operators, program offices, and commercial engineering teams to execute these ... human-machine interfaces. Develop technical requirements, reference architectures, evaluation ...
... Managers, operators, program offices, and commercial engineering teams to execute these ... human-machine interfaces. Develop technical requirements, reference architectures, evaluation ...
... Managers, operators, program offices, and commercial engineering teams to execute these ... human-machine interfaces. Develop technical requirements, reference architectures, evaluation ...
... Managers, operators, program offices, and commercial engineering teams to execute these ... human-machine interfaces. Develop technical requirements, reference architectures, evaluation ...
Network Engineer
Rockville, MD · On-site
Manages, coordinates, and performs many aspects of network resource planning, analysis of needs and services and participates in operation and administration of the LAN/WAN infrastructure. This ...
Network Engineer
Rockville, MD · On-site
Manages, coordinates, and performs many aspects of network resource planning, analysis of needs and services and participates in operation and administration of the LAN/WAN infrastructure. This ...
Network Engineer
Rockville, MD · On-site
Manages, coordinates, and performs many aspects of network resource planning, analysis of needs and services and participates in operation and administration of the LAN/WAN infrastructure. This ...
Network Engineer
Rockville, MD · On-site
Manages, coordinates, and performs many aspects of network resource planning, analysis of needs and services and participates in operation and administration of the LAN/WAN infrastructure. This ...
Network Engineer
Bethesda, MD · On-site
Manages, coordinates, and performs many aspects of network resource planning, analysis of needs and services and participates in operation and administration of the LAN/WAN infrastructure. This ...
Network Engineer
Bethesda, MD · On-site
Manages, coordinates, and performs many aspects of network resource planning, analysis of needs and services and participates in operation and administration of the LAN/WAN infrastructure. This ...
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Job description
Responsible for managing day-to-day operation and direct supervision of all service desk and program personnel. Ensure that contract requirements and contract AQLs/SLAs are met. Interfaces continually with the customer to ensure expectations are met and to discuss current activities, future plans, and problem resolution. Supports continual development of the service desk function, to include promoting a service-oriented culture and maintaining service desk SOPs. Supports interactions with other teams and manages support queues. Creates daily and weekly reports. Monitors incidents and requests, and possible causes for increases or deviations. Develops recommendations for process improvements. Facilitates incident escalations within the team and follow-ups as needed. Provides resource capacity management to ensure sufficient personnel are available to meet defined service levels.
This position requires full-time on-site support.
Duties include, but are not limited to:
Managing Helpdesk staff and service desk coverage.
Assigning and monitoring Helpdesk tickets.
Providing reporting, quality assurance activities, and performance metrics through Zendesk reporting tools.
Conducting advanced research, troubleshooting, and documentation related to applications and services.
Supporting responses to special requests from customer leadership.
Ensuring delivery of approved IT communications and announcements impacting the service community.
Ensuring timely and effective resolution of service issues.
Overseeing daily Helpdesk operations and personnel performance.
About AAC
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