Samsung Electronics America - Plano, TX 75023 Overview: 2020 Companies has an immediate full-time VOC (Voice of the Customer) Operations Support Specialist representing our client, Samsung ...
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Samsung Electronics America - Plano, TX 75023 Overview: 2020 Companies has an immediate full-time VOC (Voice of the Customer) Operations Support Specialist representing our client, Samsung ...
Quick apply
Samsung Electronics America - Plano, TX 75023 Overview: 2020 Companies has an immediate full-time VOC (Voice of the Customer) Operations Support Specialist representing our client, Samsung ...
Allen, TX 75013 Overview: 2020 Companies has an immediate full-time VOC (Voice of the Customer) Operations Support Specialist representing our client, Samsung Electronics America. Pay: $30.00 per ...
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Allen, TX 75013 Overview: 2020 Companies has an immediate full-time VOC (Voice of the Customer) Operations Support Specialist representing our client, Samsung Electronics America. Pay: $30.00 per ...
Richardson, TX 75082 Overview: 2020 Companies has an immediate full-time VOC (Voice of the Customer) Operations Support Specialist representing our client, Samsung Electronics America. Pay: $30.00 ...
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Richardson, TX 75082 Overview: 2020 Companies has an immediate full-time VOC (Voice of the Customer) Operations Support Specialist representing our client, Samsung Electronics America. Pay: $30.00 ...
The Branded Support Manager leads the operational execution and ongoing success of Samsung ... 2020 Companies We welcome every voice, and we are committed to building a truly inclusive ...
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The Branded Support Manager leads the operational execution and ongoing success of Samsung ... 2020 Companies We welcome every voice, and we are committed to building a truly inclusive ...
Strong inventory support and responsive operations help our team move from design consultation to ... Use 2020 Design to develop cabinet layouts, design concepts, project drawings, and related design ...
Strong inventory support and responsive operations help our team move from design consultation to ... Use 2020 Design to develop cabinet layouts, design concepts, project drawings, and related design ...
Edinburg, TX · On-site
$23.23 - $30.09/hr
September 17, 2020 Operations & Campus Principal LENGTH OF WORK YEAR: 226 DAYS PAY GRADE: C06 WAGE/HOUR STATUS: Non-Exempt SALARY RANGE: $23.23 Min $30.09 Max PRIMARY PURPOSE: The Police Officer is ...
Edinburg, TX · On-site
$23.23 - $30.09/hr
September 17, 2020 Operations & Campus Principal LENGTH OF WORK YEAR: 226 DAYS PAY GRADE: C06 WAGE/HOUR STATUS: Non-Exempt SALARY RANGE: $23.23 Min $30.09 Max PRIMARY PURPOSE: The Police Officer is ...
Sacramento, CA 95823 Overview: 2020 Companies is now interviewing for a remote Regional Operations Manager representing our client, Samsung Electronics America. The Regional Operations Manager is ...
Sacramento, CA 95823 Overview: 2020 Companies is now interviewing for a remote Regional Operations Manager representing our client, Samsung Electronics America. The Regional Operations Manager is ...
Seattle, WA 98105 Overview: 2020 Companies is now interviewing for a remote Regional Operations Manager representing our client, Samsung Electronics America. The Regional Operations Manager is ...
Seattle, WA 98105 Overview: 2020 Companies is now interviewing for a remote Regional Operations Manager representing our client, Samsung Electronics America. The Regional Operations Manager is ...
Seattle, WA 98105 Overview: 2020 Companies is now interviewing for a remote Regional Operations Manager representing our client, Samsung Electronics America. The Regional Operations Manager is ...
Seattle, WA 98105 Overview: 2020 Companies is now interviewing for a remote Regional Operations Manager representing our client, Samsung Electronics America. The Regional Operations Manager is ...
Southlake, TX · On-site
Client Support Center - Southlake, TX 76092 Overview: 2020 Companies is now hiring a full-time Operations Supervisor! The Field Success Operations Supervisor will work with the Field Success Manager ...
Southlake, TX · On-site
Client Support Center - Southlake, TX 76092 Overview: 2020 Companies is now hiring a full-time Operations Supervisor! The Field Success Operations Supervisor will work with the Field Success Manager ...
Frisco, TX · On-site
$70K/yr
NECOA, by COWAY and 2020 Companies have partnered to hire an experienced Retail Store Manager ... Oversee direct and indirect sales associates on all sales behaviors, promotions, and operational ...
Frisco, TX · On-site
$70K/yr
NECOA, by COWAY and 2020 Companies have partnered to hire an experienced Retail Store Manager ... Oversee direct and indirect sales associates on all sales behaviors, promotions, and operational ...
Frisco, TX · On-site
$70K/yr
NECOA, by COWAY and 2020 Companies have partnered to hire an experienced Retail Store Manager ... Oversee direct and indirect sales associates on all sales behaviors, promotions, and operational ...
Frisco, TX · On-site
$70K/yr
NECOA, by COWAY and 2020 Companies have partnered to hire an experienced Retail Store Manager ... Oversee direct and indirect sales associates on all sales behaviors, promotions, and operational ...
Spring, TX · On-site
$70K/yr
NECOA, by COWAY and 2020 Companies have partnered to hire an experienced Retail Store Manager ... Oversee direct and indirect sales associates on all sales behaviors, promotions, and operational ...
Spring, TX · On-site
$70K/yr
NECOA, by COWAY and 2020 Companies have partnered to hire an experienced Retail Store Manager ... Oversee direct and indirect sales associates on all sales behaviors, promotions, and operational ...
Sacramento, CA 95823 Overview: 2020 Companies is now interviewing for a remote Regional Operations Manager representing our client, Samsung Electronics America. The Regional Operations Manager is ...
Sacramento, CA 95823 Overview: 2020 Companies is now interviewing for a remote Regional Operations Manager representing our client, Samsung Electronics America. The Regional Operations Manager is ...
Southlake, TX · On-site
Client Support Center - Southlake, TX 76092 Overview: 2020 Companies is now hiring a full-time Operations Supervisor! The Field Success Operations Supervisor will work with the Field Success Manager ...
Southlake, TX · On-site
Client Support Center - Southlake, TX 76092 Overview: 2020 Companies is now hiring a full-time Operations Supervisor! The Field Success Operations Supervisor will work with the Field Success Manager ...
Spring, TX · On-site
$70K/yr
NECOA, by COWAY and 2020 Companies have partnered to hire an experienced Retail Store Manager ... Oversee direct and indirect sales associates on all sales behaviors, promotions, and operational ...
Spring, TX · On-site
$70K/yr
NECOA, by COWAY and 2020 Companies have partnered to hire an experienced Retail Store Manager ... Oversee direct and indirect sales associates on all sales behaviors, promotions, and operational ...
Pensacola, FL · On-site
$600 - $800/wk
Base pay raise opportunity every 6 months * 401k w/ company match About 2020 Companies 2020 ... Responsible for accurately tracking and communicating all activity to Retail Operations * Ensure ...
Pensacola, FL · On-site
$600 - $800/wk
Base pay raise opportunity every 6 months * 401k w/ company match About 2020 Companies 2020 ... Responsible for accurately tracking and communicating all activity to Retail Operations * Ensure ...
$600 - $800/wk
Base pay raise opportunity every 6 months * 401k w/ company match About 2020 Companies 2020 ... Responsible for accurately tracking and communicating all activity to Retail Operations * Ensure ...
$600 - $800/wk
Base pay raise opportunity every 6 months * 401k w/ company match About 2020 Companies 2020 ... Responsible for accurately tracking and communicating all activity to Retail Operations * Ensure ...
Cerritos, CA · On-site
$19/hr
Samsung and 2020 Companies are looking for passionate, part-time Back of House Specialists to join ... With a sharp eye for detail and a commitment to operational excellence, you treat every task with ...
Cerritos, CA · On-site
$19/hr
Samsung and 2020 Companies are looking for passionate, part-time Back of House Specialists to join ... With a sharp eye for detail and a commitment to operational excellence, you treat every task with ...
Newark, NJ · On-site
Newark, NJ 07102 Overview: 2020 Companies is hiring a Regional Manager! Location: 60% Travel Within Territory, 40% Home Office Pay: $65,000 + 10% Monthly Bonus Opportunity About the Position Our ...
Newark, NJ · On-site
Newark, NJ 07102 Overview: 2020 Companies is hiring a Regional Manager! Location: 60% Travel Within Territory, 40% Home Office Pay: $65,000 + 10% Monthly Bonus Opportunity About the Position Our ...
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$30/hr
Full-time
Medical, Dental, Vision, Retirement, PTO
Re-posted 4 days ago
7.5
Based on 54 frontline employees who took The Breakroom Quiz
23rd of 52 rated marketing agency
Job Type:
RegularWork Location:
Samsung Electronics America - Plano, TX 75023Overview:
2020 Companies has an immediate full-time VOC (Voice of the Customer) Operations Support Specialist representing our client, Samsung Electronics America.
Pay: $30.00 per hour based on experience
Location: On-site in the Plano, TX office
Required: Fluent in Korean; both written and verbal
Work Authorization:
Applicants must be authorized to work in the United States full-time without current or future visa sponsorship.
The VOC Operations Support Specialist is responsible for analyzing trends, conducting root cause analysis, and working with teams across the organization to champion continuous improvements. This position summarizes the findings, reports them to leadership, and drives actionable solutions while also leading projects to enhance our customer care operations.
What's in it for you?
Receive $30.00 per hour, paid weekly
Next-day pay on-demand with DailyPay
Health/Dental/Vision benefits
401K Program with matching
Paid Time Off
Paid Holidays
Scholarship opportunities for employees and direct family members
Employee Assistance Program
Leadership Development Program
Job Description:
Perform root cause analysis and define corrective actions to resolve complex customer issues
Analyze case data and identify trends or recurring issues
Summarize analysis results and present findings to managers and leadership, customizing reports based on the audience
Support continuous improvement initiatives by identifying opportunities for process enhancements and advocating for solutions
Support talking and managing to high level escalated customers in both Korean and English
Collaborate with internal and external teams to accomplish tasks
Ensure that processes are aligned with the company’s strategic goals and improve overall customer satisfaction.
Qualifications:
Extensive experience with root cause analysis and corrective actions
Fluent in Korean with both written and verbal skills
Experience with continuous improvement/process improvement
Background in customer service (speaking with customers)
Excellent organizational skills
Able to prioritize tasks independently with minimal supervision
Excellent communication skills (verbal and written)
Self-driven, flexible, dedicated individual -
Team player
Proficiency with Microsoft Office (Excel, Word, PowerPoint, Outlook)
4+ years of customer service-related experience
What You Can Expect From 2020 Companies
We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that’s paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you.
2020’s Commitment
We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.
Get the full story on Breakroom
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2020 Companies is an outsourced Sales & Marketing company representing Reliant. We hire Sales Representatives and other types of brand advocates to fortune 200 companies. Let us help you find a fun job in retail sales or events! 2020 Companies recruits, hires, trains, and cultivates Sales Representatives, Brand Ambassadors, Merchandisers, and casted-talent, to tailor a full-package solution to clients wanting to grow their market share, build brand awareness, expand distribution channels, and connect people with consumers.
Marketing
5,001 - 10,000 Employees
Southlake, TX, US
1991