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1st Source Bank Jobs Information

Do workers at 1st Source Bank get paid breaks?

Sometimes. Only some people get paid breaks.
36% of people say they don’t get paid breaks.
Based on data from 11 people who took the Breakroom Quiz between January 2025 and October 2025.

Does 1st Source Bank pay people when they’re sick?

Yes. Most people get paid when they’re sick.
100% of people say they would get paid if they were sick but scheduled to work.
Based on data from 11 people who took the Breakroom Quiz between January 2025 and April 2026.

Is the health insurance from 1st Source Bank affordable enough for their workers?

Most people say the health insurance costs are okay.
100% of people say the health insurance costs are okay
Based on data from 6 people who took the Breakroom Quiz between March 2025 and March 2026.

Do people get paid time off at 1st Source Bank?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 5 people who took the Breakroom Quiz between July 2025 and April 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule four weeks ahead of time.
  • 17% of people with changing schedules find out their shifts one week or less ahead of time.
  • 17% of people with changing schedules find out their shifts two weeks ahead of time.
  • 0% of people with changing schedules find out their shifts three weeks ahead of time.
  • 67% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 6 people who took the Breakroom Quiz between January 2025 and March 2026.

Do workers at 1st Source Bank worry about hours?

Most people don’t worry about getting enough hours.
91% of people report they don’t worry about getting enough hours.
Based on data from 11 people who took the Breakroom Quiz between January 2025 and March 2026.

Do 1st Source Bank workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
45% report that they don’t have enough control over which shifts they work.
Based on data from 11 people who took the Breakroom Quiz between January 2025 and March 2026.

How easy is it for 1st Source Bank workers to change shifts?

Some people find it hard to change shifts.
40% of people report that it’s hard to change shifts if they need to.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and March 2026.

How easy is it to get time off at 1st Source Bank?

Most people find it easy to get time off.
92% of people report it’s easy to get time off.
Based on data from 13 people who took the Breakroom Quiz between January 2025 and April 2026.

Do 1st Source Bank managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
91% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 11 people who took the Breakroom Quiz between January 2025 and March 2026.

Do jobs at 1st Source Bank spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
9% of people report that their job takes up time that they don’t get paid for.
Based on data from 11 people who took the Breakroom Quiz between January 2025 and March 2026.

How easy is it to take sick days at 1st Source Bank?

Most people find it easy to take sick days.
100% of people report that it’s easy to take time off if they are sick.
Based on data from 13 people who took the Breakroom Quiz between January 2025 and April 2026.

Do people at 1st Source Bank feel treated with respect by their managers?

Most people feel treated with respect by their managers.
77% of people say they’re treated with respect by their managers.
Based on data from 13 people who took the Breakroom Quiz between January 2025 and April 2026.

Do people at 1st Source Bank get to take their breaks without interruption?

Most people get breaks without interruption.
85% of people report that they get to take their breaks without interruption.
Based on data from 13 people who took the Breakroom Quiz between January 2025 and April 2026.

Is it stressful to work at 1st Source Bank?

Some people feel stressed here.
55% of people say they often feel stressed at work.
Based on data from 11 people who took the Breakroom Quiz between January 2025 and April 2026.

Do people at 1st Source Bank enjoy their jobs?

Most people enjoy their job.
77% of people report they enjoy their job.
Based on data from 13 people who took the Breakroom Quiz between January 2025 and April 2026.

Do people at 1st Source Bank recommend working with their team?

Most people recommend working with their team.
77% of people report that they would recommend working with their immediate team to a friend.
Based on data from 13 people who took the Breakroom Quiz between January 2025 and April 2026.

Do people get enough training when they start at 1st Source Bank?

Most people got enough training when they started.
92% of people report they got enough training when they started working here.
Based on data from 12 people who took the Breakroom Quiz between January 2025 and April 2026.

Do people get support to advance at 1st Source Bank?

Most people are given support to advance their career here.
In the last year, 92% of people report being given support to advance their career here.
Based on data from 12 people who took the Breakroom Quiz between January 2025 and April 2026.

Do people think 1st Source Bank’s headquarters understands what’s happening where they work?

Some people think headquarters doesn’t understand what’s happening where they work.
55% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 11 people who took the Breakroom Quiz between January 2025 and April 2026.

Do workers feel well informed about how 1st Source Bank is doing?

Most people feel well informed about how the company is doing.
92% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 12 people who took the Breakroom Quiz between January 2025 and April 2026.

What other companies are hiring for It Manager jobs?

What are the most popular jobs at 1St Source Bank?

What are the most popular categories at 1St Source Bank?

Infographic showing various It Manager job openings at 1St Source Bank in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.

Inbound Customer Service Center Representative I, Customer Service Center, South Bend, IN

1st Source Bank

South Bend, IN • On-site

$15.75 - $21.25/hr

Full-time

Re-posted 19 days ago

1st Source Bank rating

8.8

Company rating: 8.8 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

16th of 173 rated banks

Job description

POSITION SUMMARYTo provide quality service to clients via telephone, responding to both internal and external customers, and assist in customer needs and problem resolution.
Center hours are Monday through Friday 8 a.m. to 8 p.m. and on Saturdays 9 a.m. to 1 p.m. Must be available to work a flexible schedule.ESSENTIAL REQUIREMENTS
  • Accurately responds to both external and internal customer inquiries ensuring that all needs are met and handled appropriately during their initial contact.
  • Assist Customer Service Center Management team to evaluate the current approach to resolving client online banking, text banking, and VRU accessibility issues.
  • Make recommendations, based on IT training and experience, on improving current solutions and/or developing a program that will provide a consistent application of troubleshooting of technology issues.
  • Responsible for servicing existing and potential customers via telephone inquiries.
  • Ability to listen carefully, probe for additional details, and ask targeted questions to gather information.
  • Exceeds customer expectations through the superior, consistent delivery of products and services with the objective of enhancing customer loyalty and expanding customer relationships.
  • Learns and maintains a vast amount of knowledge pertaining to products, procedures, and policies. Uses knowledge to make effective recommendations to customers to resolve initial and additional needs.
  • Provides efficient and responsive customer service to customers by maintaining an acceptable level of productivity as measured through established metrics, which includes (but are not limited to) schedule adherence, availability, and attendance.
  • Effectively works individually and in a team environment.
  • Develops customer rapport and discovers customer needs.
  • Regular and predictable attendance is an essential requirement of the position.
  • Completes compliance training as required.
  • Understands all laws and regulations that apply to the position and complies with the requirements.
  • Uses various computer systems for information gathering and/or troubleshooting as needed.
  • Performs all other duties as assigned.

EXPERIENCE/SKILLS
  • One (1) or more years of previous banking experience preferred.
  • Ability to work in a team atmosphere.
  • Excellent communication skills, within an environment of heavy phone-based interaction.
  • Strong problem-solving skills.
  • Strong organizational and time management skills to perform multiple tasks within a limited time frame.
  • Ability to treat people with respect under all circumstances, instills trust in others, and upholds the values of the organization.
  • Bilingual speaking (English/Spanish) preferred.
  • Computer skills (Word and Excel); ability to navigate through various software and systems.

EDUCATIONHigh School Diploma/GED required.
TRAVEL REQUIREMENTSMinimal or occasional travel for meetings, projects or training as needed.
PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions.
While performing the duties of this job, the employee is required to sit, stand and walk; use hands and fingers to operate keyboard and other office equipment; reach with hands and arms; and talk or hear. The employee is occasionally required to stoop or kneel. The employee may occasionally lift and/or move up to 10 pounds.
EQUIPMENTMS Office PC, fax, phone and standard office equipment.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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