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Teleservices Jobs (NOW HIRING)

BLM Group

Administrative Assistant

Novi, MI · On-site

$17 - $22.75/hr

... PMC, Teleservice) and processing orders from customers to BLM GROUP USA or ITALY and software suppliers as needed. Additionally, the Administrative Assistant will monitor and update management ...

Alphapointe

General Openings

Kansas City, MO · On-site

Contract Services such as teleservices representatives within our Call Center operations at multiple locations, and Office Supply Store operations at Little Rock, Arkansas, Air Force Base and Fort ...

Alphapointe

General Openings

Kansas City, MO

Contract Services such as teleservices representatives within our Call Center operations at multiple locations, and Office Supply Store operations at Little Rock, Arkansas, Air Force Base and Fort ...

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How much do teleservices jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for teleservices in the United States is $46.25, according to ZipRecruiter salary data. Most workers in this role earn between $34.86 and $54.09 per hour, depending on experience, location, and employer.

What are teleservices?

Teleservices refer to a range of services provided remotely over the telephone or internet, such as customer support, telemarketing, technical assistance, and information services. Employees in teleservices roles interact with customers or clients via calls, emails, or chat to resolve issues, offer products, or provide information. This job is common in industries like telecommunications, healthcare, finance, and retail. Teleservices can be inbound (receiving calls) or outbound (making calls), and often require strong communication and problem-solving skills.

What are the key skills and qualifications needed to thrive as a teleservices representative?

To thrive as a Teleservices Representative, you need excellent verbal communication skills, problem-solving abilities, and typically at least a high school diploma. Familiarity with customer relationship management (CRM) software, phone systems, and call center technology is essential. Strong listening skills, patience, and a positive attitude help you build rapport and handle challenging interactions effectively. These skills are crucial for delivering high-quality customer service, meeting performance targets, and ensuring customer satisfaction in a remote communication environment.

What are some common challenges faced in a teleservices role and how can they be managed effectively?

In a teleservices role, one common challenge is handling high call volumes while maintaining quality customer interactions. Agents may also encounter difficult or upset customers, which requires strong communication and conflict resolution skills. To manage these challenges, it's important to stay organized, use scripts or guidelines effectively, and seek support from supervisors or teammates when needed. Regular training sessions and team meetings can also help teleservices professionals stay updated on best practices and improve overall performance.

What is the difference between Teleservices vs Customer Service Representative?

AspectTeleservicesCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes additional certificationsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentCall centers, remote work, or office settingsCall centers, retail, or office environments
Industry UsageTelecommunications, tech support, salesRetail, banking, healthcare, general customer support
Job FocusHandling inbound/outbound calls, sales, supportAssisting customers, resolving issues, providing information

While both roles involve communication via phone or online, Teleservices typically refers to a broader range of outbound and inbound call activities, often including sales and technical support, whereas Customer Service Representatives focus mainly on assisting customers with inquiries and issues. Both roles require strong communication skills and may share similar work environments, but Teleservices roles often emphasize sales and technical support functions.

More about teleservices jobs

What are the most commonly searched types of Teleservices jobs?

The most popular types of Teleservices jobs are:

What states have the most Teleservices jobs?

States with the most job openings for Teleservices jobs include:

What job categories do people searching Teleservices jobs look for?

The top searched job categories for Teleservices jobs are:

teleservices jobs near you
Infographic showing various Teleservices job openings in the United States as of August 2026, with employment types broken down into 4% Full Time, 1% Part Time, and 95% Contract. Highlights an 5% Physical, and 95% Remote job distribution, with an average salary of $96,191 per year, or $46.2 per hour.

Contact Center Supervisor

North End Teleservices, LLC

Omaha, NE • On-site

Full-time

Medical, Dental, Vision, Life, PTO

Posted 9 days ago

Job description

Are you ready for a challenge in your career? Apply Now!!! We are growing again and looking for our next Account Supervisor for our government line of business! This position does require a background check and paperwork to ensure your government clearance to work these programs.
Do you thrive in a fast-paced environment and enjoy new challenges, work with a diverse team, and are ready to take it to the next level!! Come and join one of Inc's 5000 fastest-growing companies. Some of the duties and expectations are as follows:
  • Supervise and manage multiple client programs and/or programs exceeding 20 representatives.
  • Peer-to-peer advocacy on behalf of the clients.
  • Responsible for client communications, conflict resolution, and compliance on client deliverables and revenue.
  • Provides strategic and analytic insight to clients in regard to operational issues, solutions, and ways of improving business operations (reduce costs, contacts, improve satisfaction, quality etc.).
  • Has the ability to look across and manage across functional areas keeping abreast of status and issues and remaining proactive in supporting your clients.
  • Reviews all major deliverables (i.e. strategic brief, function spec, tech spec, etc.) to ensure quality standards and client expectations are met with each of your clients.
  • Ensures that client issues are dealt with in an efficient manner, informing the Operations Manager of any critical issues that may arise.
  • Assists in the management of the project team and functional department in order to maintain a continuous knowledge of project status in order to identify potential issues and/or opportunities within or related to the project.
  • Ensures that all processes and procedures are completed, quality standards are met and exceeded, and are profitable.

Skills required
  • Ability to think strategically.
  • Detail-oriented with a focus on process improvement.
  • Technical and process competence.
  • Motivated, self-directed, goal-oriented, persistent, and skilled internal and external negotiator.
  • High level of initiative and work well in a team environment.
  • Ability to guide and lead the team to achieve client goals.
  • Excellent written and oral communication skills.
  • Handles stressful situations and deadline pressures well.
  • Plans and carries out responsibilities with minimal direction.
  • The ability to identify and troubleshoot customer and program problems that exist and effectively resolve and/or communicate needed resolution/escalation via application enhancements, or operational process changes.
  • Previous Contact Center supervisory experience.
  • Strong leadership and coaching ability.
  • Excellent written/verbal/interpersonal communication skills sufficient to communicate and interact effectively with customers and co-workers.
  • Knowledge of Technology and Processes.
  • Ability to communicate KPIs effectively.
  • Strong Computer Skills with proficiencies in Excel and Word.
  • Previous experience in balancing staff motivation with accountability.
  • Good organization skills with the ability to multi-task
  • Excellent command of the English language, and good use of grammar skills.
  • General knowledge of basic math skills, and ability to calculate percentages.

Attendance and Punctuality
Employees will follow the work schedule assigned and must comply with the attendance and established punctuality requirements.
Benefits:
  • Competitive Pay
  • Transportation Shuttle Service
  • The WorkLab
  • Paid Holidays
  • Paid Time Off
  • Tuition Reimbursement Program
  • Health, Dental, and Vision Coverage
  • STD, LTD and Life Insurance

North End Teleservices is an equal opportunity employer and is committed to diversity in its workforce. North End Teleservices recruits qualified applicants without regard to characteristics such as race, color, national origin, religion, gender, gender identity, sexual orientation, disability, veteran status, age, marital status, citizenship status, or any other status protected by law.
#Omaha #NET #Northend #callcenter

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