Renewal Jobs (NOW HIRING)

Honey Homes is a membership service for homeowners that takes care of the everyday to-do's, ongoing maintenance, and unexpected repairs that come with owning a home. Members are paired with a dedicated handyperson and use a simple app to coordinate. We're on a mission to replace the hassle of homeownership with the joy of comfortable living.

We're backed by Khosla Ventures, Era Ventures, Pear.vc, and the co-founders of DoorDash, Lyft, and Opendoor. Our team has built and scaled companies like Airbnb, Google, Opendoor, Yelp, Zillow, and Uber.

You’ll spend your days inside beautiful homes, helping existing Honey Homes members get the most out of one of their Honey Homes Membership. Every renewal begins with an in-home Renewal Consultation, one of the most important moments in the member journey. This isn’t a sales call. It’s an opportunity to build trust, assess the health of the home, celebrate everything that’s been accomplished, and help homeowners plan what’s next.

Your job is to leave every member feeling confident that Honey Homes is the right long-term partner for their home.

Every member approaching renewal receives an in-home Renewal Consultation.

Over the course of about 90 minutes, you’ll walk the home with the member, complete a comprehensive home health assessment, identify maintenance opportunities, answer questions, and build a thoughtful plan for the year ahead. You’ll review the value they’ve received, recommend future projects, and help them choose the membership that best fits their needs.

You’ll also capture photos, document recommendations, build scopes of work, and coordinate with our operations team so every follow-up visit is set up for success.

Every home is different. Every conversation is different. The common thread is helping homeowners feel informed, cared for, and excited about what’s next.

Every homeowner you meet is already a Honey Homes member. They know us, trust us, and are inviting you into their home to help them make smart decisions about its care.

This isn’t transactional sales. You’ll educate homeowners, uncover needs they may not recognize, and help them proactively protect one of their biggest investments.

Every home tells a different story. You’ll encounter unique maintenance challenges, meet fascinating homeowners, and help create personalized plans that make homeownership easier.

You’ll have meaningful influence over one of the most important moments in the member lifecycle. Your work directly impacts member satisfaction, retention, and long-term success.

Our Renewal Consultation program is still evolving. Your feedback from the field will directly influence how we improve the experience, our technology, and the playbook over time.

Honey Homes is still early. As we continue to expand, top performers will have opportunities to help shape our member experience, operations, and future teams.

You enjoy helping people make thoughtful decisions. You ask great questions, listen carefully, explain complex topics simply, and create confidence without pressure.

You’re comfortable walking into someone’s home and making them feel at ease within minutes. Homeowners naturally see you as someone they can rely on.

You don’t need to be a licensed contractor, but you understand the basics of home maintenance and enjoy helping homeowners prioritize projects. You’re curious, practical, and eager to keep learning.

Great recommendations are only valuable if they’re documented well. You capture detailed notes, thoughtful scopes of work, photos, and next steps that allow the rest of the organization to execute seamlessly.

You have an eye for detail and enjoy identifying opportunities before they become expensive problems. Whether it’s deferred maintenance, safety concerns, or future improvements, you’re always thinking a few steps ahead.

You enjoy building as much as operating. You’ll follow a proven playbook, but you’ll also help improve it. You’re excited by ambiguity and constantly looking for better ways to work.

You care deeply about delivering an exceptional member experience. You take responsibility for the outcome—not just the appointment—and consistently look for ways to improve both the member experience and the business.

Your Renewal Consultations consistently leave members feeling informed, cared for, and excited about continuing their membership. Renewal conversion rates and member satisfaction are among the strongest in the company.

Your assessments identify meaningful maintenance opportunities, prioritize future work, and ensure members leave every consultation with a thoughtful roadmap for the year ahead.

Your documentation, photos, scopes of work, and recommendations enable Scheduling, Field Operations, and Member Success to execute seamlessly with minimal rework.

You help homeowners fully utilize their membership by proactively identifying projects, scheduling future work before leaving the home, and ensuring they understand all the ways Honey Homes can help.

You continuously share feedback from the field, identify recurring themes, and help evolve the playbook, technology, and member experience as Honey Homes grows.

• Salary of $86,000.

• Equity. Every employee is an owner at Honey Homes.

• 100% covered medical, dental, and vision for employees.

• 401(k), FSA, paid parental leave, and a flexible time-off policy.

This is a field role based in the SF Bay Area area. You'll need a reliable vehicle, a valid driver's license, and a willingness to drive throughout the region.

If this sounds like your kind of role, we'd love to meet you.

We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. Women and under-represented minorities are encouraged to apply.