Zuora Administrator Jobs (NOW HIRING)

Welcome to the intersection of energy and home services. At NRG, we're driven by our passion to create a smarter, cleaner and more connected future.
Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.
Who Are We:
Vivint Smart Home is a leading smart home company in North America. Vivint delivers an integrated smart home system with in-home consultation, professional installation and support delivered by its Smart Home Pros, as well as 24/7 customer care and monitoring. Dedicated to redefining the home experience with intelligent products and services, Vivint recently celebrated a milestone of protecting more than 2 million families.
Vivint was named to the Forbes list of "America's Best Employers for Diversity" in 2020 and 2019, and to the Forbes list of "America's Best Employers" in 2018. The company has a strong commitment to philanthropy and received a 2020 Gold Halo Award from Engage for Good for group volunteerism.
Vivint is the largest tech employer in Utah and has received multiple awards for innovation, including being named among Fast Company's "World's 50 Most Innovative Companies."
Vivint is one of, if not the, largest Salesforce customers in the state with more than 4,700 full license users. The team works on exciting Salesforce products including Digital Engagement, Feedback Management, Sales & Service Cloud, Heroku, Einstein Bots, and others. We believe in fully leveraging and being at the cutting-edge of Salesforce to help serve our 2 million customers.
The Role:
We are looking for a skilled IT Finance Administrator to perform administrative activities of our core platforms for billing/payments and loan management applications. The Finance Administrator will be responsible for the day-to-day administration, configuration of our billing/payment systems and loan servicing application.
Primary Responsibilities:

• Run a sequence of daily, weekly, and monthly billing operations tasks that accomplish billing processes including invoicing, payments, refunds, etc.
• Monitor processes to ensure they are running as expected. Coordinate necessary reviews and approvals with business partners between steps. Notify support team when processes encounter errors or do not run in the expected timeframe. Structure work hours around daily processing schedule which starts at 7:00am, at the latest
• Manage user accounts in Zuora, Coupa, loan management system and other applications/systems including creating new accounts, managing profiles, and revoking access based on user access requests.
• Understand SOX controls and act as control owner. Ensure controls are kept current, adhered to and are audited on a regular basis. Work with internal and external auditors to perform and document audits.
• Participate in all phases of the agile SDLC to manage requirements and communication changes, configurations, and modifications and verify changes are understood by stakeholders.
• Analyze data in databases, reports, logs, logging tools and other sources to help identify and assess the impact of production issues. Assist with systems operations and admin tasks and duties.

Required Skills, Experience & Education:

• Ability to collect data in various forms and analyze it; Ability to define problems and document desired results.
• Strong time-management and organizational skills with thorough attention to detail
• Willingness to work in cross-functional teams with all areas of business and IT.
• Proficiency in Excel reporting, SQL, and Business Intelligence software tools
• Ability to learn quickly and understand technical process details.
• Bachelor's degree or equivalent experience
• High analytical mindset, demonstrated problem solving and critical thinking capabilities.
• Proven experience with business and technical requirement analysis and documentation
• Proven ability to work and communicate with technical and non-technical resources.
• Ability to communicate clearly and concisely - both in writing and verbally.
• 2+ years of experience in an IT Finance System Administrator/Analyst role

• Working experience with Zuora, loan management system or other financial applications is a strong plus

Learn about the Vivint Culture and why it's a great place to grow your career!
Here are some highlighted perks you should ask us about:

• Free daily lunch and drinks on site
• Paid holidays and flexible paid time away
• Employee/Friends/Family Discounts
• Onsite health clinic, gym, gaming tables
• Medical/dental/vision/life coverage & 24/7 Medical Hotline
• 401(k) + Employer Match
• Employee Resource Groups

WORKING CONDITIONS:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
SAFETY:
Vivint enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe working environment. Each new employee is responsible for completing all training requirements. Additionally, the employee must accept they have responsibility for maintaining the safety of themselves, their co-workers, and the public. Employee must adhere to all written and verbal instructions, promptly report and correct all hazards or unsafe conditions, question non-standard operations or unmitigated hazards, and provide feedback to management on all safety issues.
NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.
Official description on file with Talent.