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Zoo Gift Shop Jobs (NOW HIRING)

Akron Zoo

Seasonal Guest Services Staff

Akron, OH · On-site

$13/hr

Gift Shop/Retail Operations: Team members will operate the cash register, stock, clean, maintain ... The Akron Zoo is an EOE and a Drug Free Workplace. Please complete the questions below to begin ...

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How much do zoo gift shop jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for zoo gift shop in the United States is $17.78, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the zoo gift shop position, and why are they important?

To thrive in a Zoo Gift Shop role, you need strong customer service abilities, basic math skills, and a familiarity with retail operations, often supported by a high school diploma or equivalent. Experience with point-of-sale (POS) systems, cash handling, and inventory management software is commonly required. Excellent communication, problem-solving, and a friendly demeanor are valuable soft skills that set top performers apart. These competencies are crucial for ensuring smooth daily operations, positive guest experiences, and effective merchandise sales within a busy, family-friendly environment.

What is a zoo gift shop?

A Zoo Gift Shop job involves assisting visitors with purchases, restocking merchandise, handling cash and credit transactions, and providing customer service. Employees may also help with cleaning, organizing displays, and promoting zoo-related souvenirs. This role requires good communication skills, basic math proficiency, and a friendly attitude to enhance the guest experience. Some positions may involve working weekends and holidays, depending on zoo hours.

What are the typical work hours and team structure for a zoo gift shop employee?

Zoo Gift Shop employees usually work in shifts that align with the zoo’s operating hours, which may include weekends, holidays, and some evenings, especially during peak seasons or special events. The team typically consists of a mix of cashiers, sales associates, and a supervisor or manager who oversees daily operations. Employees often rotate responsibilities such as restocking, assisting guests, and maintaining displays, working closely with one another to ensure the shop runs smoothly. This collaborative environment offers opportunities to develop retail and customer service experience that can be valuable for future advancement within the organization or in the broader retail industry.

More about Zoo Gift Shop jobs
What cities are hiring for Zoo Gift Shop jobs? Cities with the most Zoo Gift Shop job openings:
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Zoo Gift Shop jobs near you
Infographic showing various Zoo Gift Shop job openings in the United States as of August 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 89% In-person, and 11% Remote job distribution, with an average salary of $36,984 per year, or $17.8 per hour.

Zoo/Funland Guest Services Specialist

H.Essers

Idaho Falls, ID • On-site

$14/hr

Other

Posted 8 days ago

Job description

Be a part of a dynamic team whose common goal is to make a difference in our community.
It is amazing to know that by being a part of the City of Idaho Falls team, you would be doing important work for our community that affects people's lives. Every day brings new challenges and rewards!
Job Description:
The City of Idaho Falls is accepting applications for Zoo/Funland Guest Services Specialist. This position performs cashiering and related guest service duties at the Idaho Falls Zoo and Funland including providing high quality customer service, cashiering, admissions and retail support, and food preparation and sales at both locations with the goal of enhancing the guest experience at the Idaho Falls Zoo and Funland.
This position is temporary in nature and typically works approximately 20 to 40 hours per week including evenings, holidays, and weekends.
Essential Functions:
Duties include:

  • Interacting with and assisting guests in a helpful and highly positive manner
  • Operating a digital point of sale and inventory control software to perform admissions and retail sales
  • Handling money, making change, and balancing a till
  • Processing Zoological Society memberships
  • Accurately filling out financial records
  • Stocking merchandise in and maintaining the zoo gift shop - preparing, handling and cooking food items.
  • Taking reservations and processing payments for zoo programs
  • Performing as the zoo's mascot, a costumed character
  • Assisting with, organizing, and on occasion leading zoo special events
  • Assisting with setup, organization, and on occasion leading zoo special events
Other duties as assigned
1. Minimum Qualifications:
A. Sufficient education and training to demonstrate an ability or aptitude to perform above duties.
AND
B. Experience in retail sales, and/or food preparation, customer service, and cash handling desirable.
OR
C. An equivalent combination of education and experience.
2. Knowledge, Skills and Abilities:
  • Knowledge of retail food service sales and food preparation customer service
  • Ability to generate daily retail and/or admissions financial records
  • Knowledge of the Spanish language (speaking) is also highly desirable

3. Special Qualifications:
MUST be available to be scheduled any/all 7 days per week. Schedule frequently includes weekends, holidays and occasional evenings. Must exhibit excellent customer service skills and be able to work both as a team and independently. Must follow all zoo safety protocols and procedures. Must be able to lift 25 pounds.
Final candidates will be subject to a background check prior to employment. Candidates under 18 years of age will require a parent or guardian signature on the background check form.
The final candidate may be subject to a background check.
Work Environment:
Tasks require a variety of minimal physical activities. Physical demands include walking, standing, stooping, sitting, reaching, lifting, etc. Talking, hearing, reading and seeing required in the daily performance of job duties. Exposure to weather, environmental hazards and dangers resulting from working around dangerous animals and equipment are moderate. Mental application utilizes memory for details, emotional stability and discriminating thinking and creative problem solving.
Pay Range:
$14.00

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