Zone Director Jobs (NOW HIRING)

Assistant Store Manager - Merchandising 

JOB SUMMARY

The Assistant Store Manager - Merchandising supports the Store Manager in leading merchandising, store conditioning, and team functions within an At Home store. This role plays a key part in driving store performance in a large-format retail environment with annual sales typically ranging from $6-$10 million by executing merchandising strategies that maximize sales, ensure in-stock conditions, and deliver an exceptional experience for both Team Members and customers. The role leads and develops the Zone Lead team, fosters collaboration, and helps ensure a safe, organized, and high-performing store environment. Success in this role comes from leading by example, maintaining high standards, continuously improving processes, solving problems proactively, and supporting a culture focused on teamwork, accountability, and results for both customers and Team Members.

ESSENTIAL FUNCTIONS

• Drive execution of store operations to achieve sales, profit, and overall performance goals, while creating an engaging, customer-focused shopping experience.

• Attract, hire, and develop talent; build internal bench strength and effective succession plans that support long-term growth.

• Drive efficiency and performance through focused coaching, training, and development, encouraging continuous improvement and supporting internal career growth within At Home.

• Support proper staffing to labor model, scheduling, and payroll accuracy while executing plans based on financial and operational metrics to drive sales, control expenses, and improve profitability.

• Plan, prioritize, and oversee merchandising, including transitions, resets, product changes, and maintaining visual integrity and store cleanliness. 

• Maintain an organized sign storage area with current signage and fixtures. 

• Lead efforts in customer satisfaction, inventory control/shrinkage, safety, loss prevention, and overall store effectiveness.

• Address Team Member and customer concerns with urgency, professionalism and integrity.

• Ensure full compliance with company policies, procedures, and all applicable laws and regulations.

• Champion a positive, inclusive, and safe environment where Team Members can grow, collaborate, and enjoy their work by modeling At Home's Values

• Lead team communication through regular huddles and meetings. 

• Perform additional duties as assigned.

QUALIFICATIONS

• High school diploma or equivalent required; Bachelor's Degree preferred.

• Minimum of 3 years of relevant leadership experience in a big-box and/or high-volume retail environment.

• Proven experience leading teams of 20+ Team Members and managing a minimum of $5M in annual revenue or budget.

• Knowledge of freight processes, inventory control, stocking, and merchandising, with the ability to maintain a clean, safe, and organized store environment.

• Demonstrated integrity, reliability, and commitment to ethical business practices.

• Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint, Teams).

• Experience utilizing task management, HRIS, and workforce scheduling systems.

• Strong communication skills, including verbal, written, and comprehension.

• Ability to inspire teams, drive urgency, delegate effectively, and motivate high-performing teams.

• Skilled in prioritizing, multitasking, and adapting to changing business needs.

• Proven ability to analyze data and leverage insights to make informed business decisions and drive performance.

• Customer-focused mindset with a track record of delivering exceptional in-store experience.

• Proven ability to build and sustain a collaborative, engaging and high-performing team culture.

WORKING CONDITIONS

• Ability to meet the physical demands of the role, including standing and walking for extended periods, as well as frequent bending, kneeling, and reaching. 

• Ability to lift and carry up to 50 lbs. independently and participate in team lifts up to 100 lbs. 

• Ability to climb ladders and work at varying heights as needed. 

• Comfortable working in a retail environment that includes sales floor, stockroom, and receiving areas, with exposure to varying temperatures. 

• Ability to use standard retail equipment, including pallet jacks and rolling carts and baler. 

• Ability to perform repetitive motions, including lifting, pushing, and pulling. 

• Flexible availability, including nights, weekends, and holidays, based on business needs.