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Zendesk Support Agent Jobs (NOW HIRING)

Customer Support Agent - Freelance Project

$19.25 - $25.50/hr

Customer Support Agent - Freelance Project Philippines Customer Support Agent About the Role ... Utilize Zendesk, Aircall, and internal CRM systems for tracking, managing, and resolving customer ...

Customer Support Agent

San Mateo, CA · On-site

$21.25 - $28.50/hr

Customer Support Agent Our client, an automotive company, is looking for a customer support agent ... Experience using customer support software such as Zendesk, Salesforce, or similar platforms.

Support Agent

Beverly Hills, CA · On-site

$69K - $78K/yr

About the Role We're looking for an empathetic and detail-oriented Tier 2 Support Agent to join our ... Familiarity with support tools (Intercom, Zendesk, Jira, Linear, etc) * Bonus: Experience ...

Live Chat Support Agent

$19.25 - $25.50/hr

Live Chat Support Agent Salary: R23 000 - R25 000 per month Remote Recruitment is hiring a Live ... Experience with a helpdesk tool such as Zendesk, Freshdesk or Intercom * Patience under volume and ...

... Agent to join our growing Support team. You'll be a primary point of contact for riders and dealers ... Provide professional customer and dealer support through Zendesk, phone, and website live chat ...

Customer Support Agent (Remote in Mexico)

$19.25 - $25.50/hr

Customer Support Agent As a Customer Support Agent at Research Solutions, you will take part in our ... Experience with Zendesk preferred * Able to work independently and in remote teams * Work schedule:

Customer Support Agent

Los Angeles, CA · On-site

$20.25 - $27/hr

... Agent to join our growing Support team. You'll be a primary point of contact for riders and dealers ... Provide professional customer and dealer support through Zendesk, phone, and website live chat ...

Customer Support Agent

Los Angeles, CA · On-site

$20.25 - $27/hr

... Agent to join our growing Support team. You'll be a primary point of contact for riders and dealers ... Provide professional customer and dealer support through Zendesk, phone, and website live chat ...

Customer Support Agent LOCATION: Foster City, CA (Onsite; Sun-Thu 3:00 PM - 11:30 PM) PAY RANGE ... Experience using customer support software such as Zendesk, Salesforce, or similar platforms ...

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Zendesk Support Agent information

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How much do zendesk support agent jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for zendesk support agent in the United States is $19.07, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $21.88 per hour, depending on experience, location, and employer.

What are popular job titles related to Zendesk Support Agent jobs?

For Zendesk Support Agent jobs, the most frequently searched job titles are:

Customer Support Agent - Freelance Project

Remote

$19.25 - $25.50/hr

Other

Retirement

Posted 9 days ago


Job description

Customer Support Agent - Freelance Project

Philippines

Customer Support Agent

About the Role: Become part of a dynamic team supporting the latest AI-driven technology in the financial services industry, helping clients manage and optimize their retirement plans.

Job Overview: We are looking for a customer-oriented support agent fluent in English. This role requires addressing customer inquiries via phone, email, and live chat, focused on retirement plan support, account integrations, activations/deactivations, and technical troubleshooting. While prior experience in retirement plans (401k, IRA, Profit Sharing Plans) is beneficial, it is not mandatory.

Key Responsibilities:

  • Provide prompt, accurate, and support via phone, email, and live chat, ensuring a positive experience for English speaking customers.
  • Assist with account activation, integration troubleshooting, and product-related inquiries.
  • Deliver accurate guidance on client's retirement plan offerings (401k, IRA, Profit Sharing Plans).
  • Troubleshoot technical issues and escalate complex cases as needed.
  • Utilize Zendesk, Aircall, and internal CRM systems for tracking, managing, and resolving customer interactions.
  • Collaborate with internal teams to escalate issues efficiently and improve customer service.

Qualifications:

  • High school diploma or equivalent; a degree in Business, Finance, or IT is a plus.
  • Fluent in English, with strong verbal and written communication skills.
  • Previous customer service experience, ideally within technical support or financial services.
  • Familiarity with retirement plans or financial account management (401k, IRA) is advantageous.
  • Proficiency in Zendesk and Aircall is preferred.
  • Excellent multitasking, problem-solving, and organizational skills in a fast-paced environment.
  • High attention to detail and ability to work both independently and as part of a remote team.
  • Must pass a background check.

Hours: 45-50 hours per week

9-6pm US-ET

Must be able to work US-East Coast/New York Time Zone

Compensation:

  • Type: Hourly
  • Rate: $5/hour

Employment type: Contract Workplace type: Remote Seniority level: Entry Level