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Customer Support Zendesk Jobs (NOW HIRING)

Texas Sports Academy Main

Customer Support Rep

Austin, TX · On-site

$25/hr

We are hiring Customer Support Reps to handle parent inquiries in Zendesk full-time. You are the first line of response for families: answering questions clearly, resolving issues quickly, and making ...

Texas Sports Academy Main

Customer Support Rep

Austin, TX · On-site

$25/hr

We are hiring Customer Support Reps to handle parent inquiries in Zendesk full-time. You are the first line of response for families: answering questions clearly, resolving issues quickly, and making ...

Texas Sports Academy Main

Customer Support Rep

Austin, TX · On-site

$25/hr

We are hiring Customer Support Reps to handle parent inquiries in Zendesk full-time. You are the first line of response for families: answering questions clearly, resolving issues quickly, and making ...

Texas Sports Academy Main

Customer Support Rep

Austin, TX · On-site

$25/hr

We are hiring Customer Support Reps to handle parent inquiries in Zendesk full-time. You are the first line of response for families: answering questions clearly, resolving issues quickly, and making ...

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Customer Support Zendesk information

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How much do customer support zendesk jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for customer support zendesk in the United States is $19.20, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.91 per hour, depending on experience, location, and employer.

What cities are hiring for Customer Support Zendesk jobs?

Cities with the most Customer Support Zendesk job openings:

What are popular job titles related to Customer Support Zendesk jobs?

For Customer Support Zendesk jobs, the most frequently searched job titles are:

Infographic showing various Customer Support Zendesk job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $39,926 per year, or $19.2 per hour.

Customer Service Lead

Delano, CA • On-site

Sunny Health and Fitness
51 - 200 employees
Learn more about Sunny Health and Fitnessexternal

Other

Re-posted 11 days ago

Job description

Customer Service Lead
We are seeking a Customer Service Lead to support and guide our Customer Service team in delivering an exceptional customer experience. This role will serve as a key point of contact between customer service representatives, leadership, and cross-functional teams to ensure daily operations run efficiently and customer concerns are resolved quickly and effectively.
Responsibilities
  • Provide daily guidance, coaching, and support to Customer Service Representatives to ensure productivity, quality, and customer satisfaction goals are met.
  • Monitor team performance, identify opportunities for improvement, and provide constructive feedback and coaching.
  • Assist with onboarding and training new team members on customer service procedures, systems, and company policies.
  • Serve as a resource for escalated customer concerns and assist team members with complex cases.
  • Promote a positive, collaborative, and customer-focused team environment.
  • Handle escalated customer inquiries and complaints with professionalism, empathy, and effective problem-solving.
  • Ensure customers receive timely, accurate, and consistent support across all communication channels (phone, email, chat, and other platforms).
  • Identify recurring customer issues and collaborate with internal teams to improve customer satisfaction.
  • Monitor customer feedback and recommend solutions to improve the overall customer experience.
  • Assist with maintaining and improving customer service workflows, SOPs, and knowledge resources.
  • Review customer service metrics, including response times, resolution rates, customer satisfaction scores, and ticket volume trends.
  • Partner with Customer Service leadership to implement process improvements and improve team efficiency.
  • Support Zendesk/help center updates, including macros, templates, and customer-facing resources.
  • Identify opportunities to improve automation, documentation, and customer support tools.
  • Work closely with Operations, Product, E-Commerce, and other departments to resolve customer issues and improve processes.
  • Communicate customer insights and trends to relevant teams to support product and service improvements.
  • Assist with special projects related to customer experience initiatives.
Qualifications
  • 3+ years of customer service experience, with experience in a lead, senior representative, or supervisory capacity preferred.
  • Strong understanding of customer service operations, ticket management systems, and support workflows.
  • Experience with Zendesk or similar customer support platforms preferred.
  • Excellent communication, leadership, and interpersonal skills.
  • Strong problem-solving skills with the ability to handle difficult customer situations professionally.
  • Ability to analyze customer service data and identify trends or improvement opportunities.
  • Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
  • Experience training, coaching, or mentoring team members preferred.
  • Proficiency with Microsoft Office Suite and customer service tools.

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