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Xfinity Call Center Jobs in Boston, MA (NOW HIRING)

... Xfinity Center, a popular outdoor entertainment venue, as well as proximity to Patriot Place! With its strong sense of community and convenient amenities, Mansfield is an ideal place to call home!

... Xfinity Center, a popular outdoor entertainment venue, as well as proximity to Patriot Place! With its strong sense of community and convenient amenities, Mansfield is an ideal place to call home!

... Xfinity Center, a popular outdoor entertainment venue, as well as proximity to Patriot Place! With its strong sense of community and convenient amenities, Mansfield is an ideal place to call home!

... Xfinity Center, a popular outdoor entertainment venue, as well as proximity to Patriot Place! With its strong sense of community and convenient amenities, Mansfield is an ideal place to call home!

... Xfinity Center, a popular outdoor entertainment venue, as well as proximity to Patriot Place! With its strong sense of community and convenient amenities, Mansfield is an ideal place to call home!

... Xfinity Center, a popular outdoor entertainment venue, as well as proximity to Patriot Place! With its strong sense of community and convenient amenities, Mansfield is an ideal place to call home!

New

... Xfinity Center, a popular outdoor entertainment venue, as well as proximity to Patriot Place! With its strong sense of community and convenient amenities, Mansfield is an ideal place to call home!

... Xfinity Center, a popular outdoor entertainment venue, as well as proximity to Patriot Place! With its strong sense of community and convenient amenities, Mansfield is an ideal place to call home!

... Xfinity Center, a popular outdoor entertainment venue, as well as proximity to Patriot Place! With its strong sense of community and convenient amenities, Mansfield is an ideal place to call home!

... Xfinity Center, a popular outdoor entertainment venue, as well as proximity to Patriot Place! With its strong sense of community and convenient amenities, Mansfield is an ideal place to call home!

... Xfinity Center, a popular outdoor entertainment venue, as well as proximity to Patriot Place! With its strong sense of community and convenient amenities, Mansfield is an ideal place to call home!

Welder $34.69 to $37.57

Mansfield, MA · On-site

$34.69 - $37.57/hr

... Xfinity Center, a popular outdoor entertainment venue, as well as proximity to Patriot Place! With its strong sense of community and convenient amenities, Mansfield is an ideal place to call home!

... Xfinity Center, a popular outdoor entertainment venue, as well as proximity to Patriot Place! With its strong sense of community and convenient amenities, Mansfield is an ideal place to call home!

Showing results 21-34

Xfinity Call Center information

See Boston, MA salary details

$5

$22

$30

How much do xfinity call center jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for xfinity call center in Boston, MA is $22.00, according to ZipRecruiter salary data. Most workers in this role earn between $17.74 and $24.28 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Xfinity Call Center representative?

To thrive as an Xfinity Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center telephony software, and company-specific knowledge bases is important. Patience, active listening, and a customer-focused attitude help representatives excel in handling a variety of customer inquiries and concerns. These skills are crucial for delivering excellent service, resolving issues efficiently, and maintaining customer satisfaction in a fast-paced environment.

What does an Xfinity Call Center representative do?

An Xfinity Call Center representative assists customers with their Comcast Xfinity services, which may include troubleshooting technical issues, handling billing inquiries, processing service changes, and providing product information. They communicate with customers primarily over the phone, but may also use email or chat. Representatives strive to resolve issues efficiently, deliver great customer service, and ensure customer satisfaction with Xfinity products and services.

What is the difference between Xfinity Call Center vs Xfinity Customer Service Representative?

AspectXfinity Call CenterXfinity Customer Service Representative
Primary RoleHandling inbound/outbound calls, troubleshooting, and technical supportAssisting customers with billing, account inquiries, and service issues
Work EnvironmentCall center setting, often shift-based, fast-pacedOffice or remote, customer-facing, focused on service resolution
Required CredentialsHigh school diploma, excellent communication skills, technical knowledgeHigh school diploma, strong communication, problem-solving skills

The Xfinity Call Center role primarily involves technical support and handling complex customer issues over the phone, often requiring technical knowledge. In contrast, Xfinity Customer Service Representatives focus on billing, account management, and general customer inquiries. Both roles are essential in delivering customer satisfaction but differ in their daily tasks and focus areas.

What are some common challenges faced by representatives in an Xfinity Call Center, and how can new hires effectively manage them?

Xfinity Call Center representatives often encounter challenges such as handling high call volumes, managing upset or frustrated customers, and quickly resolving complex issues related to cable, internet, or billing services. New hires can effectively manage these challenges by utilizing the comprehensive training provided, actively listening to customer concerns, and leveraging support resources like knowledge bases and team leads. Building strong communication skills and staying patient under pressure are also key strategies for success in this fast-paced environment.
What are popular job titles related to Xfinity Call Center jobs in Boston, MA? For Xfinity Call Center jobs in Boston, MA, the most frequently searched job titles are:
What job categories do people searching Xfinity Call Center jobs in Boston, MA look for? The top searched job categories for Xfinity Call Center jobs in Boston, MA are:
Infographic showing various Xfinity Call Center job openings in Boston, MA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $45,764 per year, or $22 per hour.

Quality Assurance Specialist

Emerson

Mansfield, MA • On-site

$60K - $68K/yr

Full-time

Medical, Dental, Vision, Retirement

Posted 15 days ago


Emerson Electric rating

7.8

Company rating: 7.8 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

210th of 487 rated machine equipment manufacturers


Job description

JOB DESCRIPTION
If you are a Quality Assurance Professional looking for an opportunity to grow, Emerson has an exciting opportunity for you! We manufacture safety relief valves for nuclear power plants and valves for US Navy submarines and aircraft carriers. At Emerson Mansfield you will be visible, you will know the names of your coworkers and your contribution can "move the needle". We produce first quality products, and you will be responsible for providing our customers with a detailed documentation package that confirms the customer received exactly what they ordered.
IN THIS ROLE, YOUR RESPONSIBILITIES WILL BE:
  • Review and verify technical document records to ensure they are in compliance with American Society of Mechanical Engineers (ASME) code and internal quality control assurance requirements
  • Review and approve special process documentation by comparing the detailed requirements of the procedures to the ASME code and internal quality assurance specifications
  • Communicate on a timely basis with various departments within the organization regarding deficiencies and corrective actions required
  • Contact suppliers on documentation certificate deficiencies by clarifying requirements and recommending corrective actions
  • Review and approve supplier documentation to ensure that all purchased material, equipment and services confirm to procurement specifications.
  • Maintain alignment with quality assurance record storage and archival procedures

WHO YOU ARE:
You persist in accomplishing daily objectives despite obstacles and setbacks. You build strong formal and informal networks. You stay aligned with your goals and stay productive. You strive to continually grow your knowledge within the Quality Department.
FOR THIS ROLE, YOU WILL NEED:
  • High school diploma or GED
  • Exceptional attention to detail and accuracy
  • Process oriented -strives towards continuous improvement and streamlining process
  • Proficient in Microsoft Word and Excel
  • Legal authorization to work in the United States - Sponsorship will not be provided for this position.

PREFERRED QUALIFICATIONS THAT SET YOU APART:
  • Associate degree
  • Prior work experience within a quality assurance program/department
  • Demonstrated technical writing skills
  • Technical background gained through education or relevant manufacturing work experience
  • Familiarity with ASME code or military specifications
  • Familiarity with Oracle based operating system
  • Experience in an ISO 9001 environment

Our Location:
Mansfield, Massachusetts, offers the charm of a suburban community with the convenience of a prime location in southeastern Massachusetts. Known for its excellent schools and family -friendly atmosphere, Mansfield provides easy access to both Boston and Providence via major highways and a commuter rail station. Residents enjoy a variety of recreational opportunities, including local parks, sports fields, and trails, as well as vibrant community events and concerts at the Xfinity Center, a popular outdoor entertainment venue, as well as proximity to Patriot Place! With its strong sense of community and convenient amenities, Mansfield is an ideal place to call home!
Our Culture and Commitment to You:
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing can inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.
We recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans to meet your family's physical, mental, and financial, and social needs. We provide a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
Our compensation philosophy is simple: We pay a competitive base salary, within the local market in which we operate, and reward performance during the annual merit review process. The total target comp range for this position is $60,000 to $68,000 annually, commensurate with the skills, talent, capabilities, and experience each candidate brings to a role.
#LI-BS
ABOUT US
WHY EMERSON
Our Commitment to Our People
At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.
We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world's most complex problems - for our customers, our communities, and the planet. You'll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.
At Emerson, you'll see firsthand that our people are at the center of everything we do. So, let's go. Let's think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let's go, together.
Work Authorization
Emerson will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1(including those with OPT or CPT) , H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Equal Opportunity Employer
Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
Accessibility Assistance or Accommodation
If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com.
ABOUT EMERSON
Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.
With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.
We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you're an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you'll find your chance to make a difference with Emerson. Join our team - let's go!
No calls or agencies please.

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