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Be part of an amazing story

Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

The Director of Site Merchandising is responsible for managing a team to optimize the customer’s discovery and selection of products across our Digital properties to optimize online events to drive sales and profitability, and to execute, analyze and audit content. The Director will work closely with peers and cross functional teams across business areas to streamline processes, simplify and automate. The Director will develop an agile team that thrives on results and reacts to business as needed. The Director creates a vision, goals, and success metrics for the team, prioritizing work efforts, optimizing and evolving team structure, creating and implementing key performance indicators (KPIs) and standards. The Director demonstrates a deep understanding of business objectives, defining site business strategies to meet business objectives then translating business strategies into clear actionable steps for the team. The Director must be highly analytical with strong business acumen, organized, and possess great communication and presentation skills as they will represent their FOB in many forums, partnering closely with business and technical teams across multiple locations.

What You Will Do

• Deeply understand customer shopping behavior and preferences.
• Be the expert in your family of business (FOB) and categories within each FOB; maximize online events to increase sales, conversion and profit performance.
• Understand event business strategy, vision, objective and priorities.  Define requirement for success –Establish Best in Class Execution based KPI / ROI.
• Ensure implementation of best site experience and seamless execution: promotions, sitewide events, fob events.
• Build strategic cross-functional relationships (Site Merchandising across FOBs, Sitewide Merchandising, Marketing, Creative Production, Production, and Merchant Partners) to leverage necessary resources in establish best in class event execution.
• Site analysis and audit:  Align data across all customer touch points and devices, Establish best practices across competitive landscape; Facet and browse optimization.
• Manage Header Fly out, Left Hand Navigation; work with SEO and UX team to develop best practices.
• On Site Search – Optimize and establish best practices, execute merchandising approvals as needed.
• Leads team to optimize shopping experience throughout site for all devices and experience.
• Develops an Agile Team that has the ability to react with solutions for success.
• Foster career development – train, motivate and develop team members for continued growth for the entire team.
• Develop presentations and present at team meetings.
• Develop automation to improve event and taxonomy processes.
• Work with enhancements and experimentation teams to drive sales / conversion increases.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities
• Regular, dependable attendance & punctuality and perform other duties as assigned

Skills You Will Need

Merchandising Experience: A Bachelor's degree from a 4-year college or university or equivalent experience, with 8-10 years of online merchandising or retail experience preferred, and 5-7 years of experience in coaching, developing, and motivating teams at various levels.

Retail Industry Knowledge: Passion for and knowledge of the retail industry, including reading fashion magazines and industry publications such as WWD. Experience in apparel, footwear, accessories, or home retailing is a plus.

Analytical Skills: Strong analytical and database skills, coupled with visual presentation capabilities.

Organization and Attention to Detail: Exceptional organizational skills with a keen eye for detail. Ability to develop and maintain efficient systems of organization.

Project Management: Proficient in project and process management, capable of effectively managing workload, priorities, and timelines.

Communication Skills: Excellent written and oral communication skills. Ability to think analytically and pragmatically, and effectively communicate with cross-functional teams and executives.

Initiative and Problem-Solving: Self-starter with strong problem-solving skills and the ability to take initiative.

Interpersonal Skills: Excellent interpersonal skills, fostering effective collaboration and teamwork. Considered a true team player.

Innovative Thinking: Willingness to innovate and continuously seek out new data sources to enhance insights.

Relationship Building: Ability to cultivate and maintain relationships with senior and mid-level management across various teams.

Leadership: Demonstrated ability to lead and mentor junior to mid-level analysts, guiding their priorities and tasks effectively.

Who You Are

• Candidates with a Bachelor’s degree or equivalent work experience in a related field are encouraged to apply. 
• Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel. Occasionally required to move about the workplace and reach with hands and arms. Requires close vision.
• Able to work a flexible schedule based on department and company needs.

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Tuition reimbursement

Access the full menu of benefits offerings here.

About Us

This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.

Join us and help write the next chapter in our story - Apply Today!

This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. 

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This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com.