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Wssc Water Jobs (NOW HIRING)

WSSC Water

Turning the Tide - Mail Processor I

Laurel, MD

$15.75 - $18.75/hr

S. mail, packages and WSSC Water correspondence to respective recipients * Drives approximately 50 to 70 miles or more daily to distribute mail, packages and interoffice correspondence to Commission ...

WSSC Water

Sr. Quality Assurance Analyst

Laurel, MD · On-site

Test within an approved WSSC Water Agile environment, including participation in sprint planning, providing QA strategy, and engaging in daily and weekly sprint meetings * Analyze automation Test ...

WSSC Water

Crew Supervisor

Laurel, MD · On-site

This opportunity is available only to current employees of WSSC Water. The Crew Supervisor supervises one or more crews of utility service workers engaged in maintenance or construction work . The ...

WSSC Water

Facility Construction Inspector II

Laurel, MD · On-site

$32.76 - $55.78/hr

Ensures that required WSSC Water safety precautions are taken * Maintains logs for contractor's submittals and correspondence * Assists the project manager in execution of the submittal review ...

WSSC Water

Watershed Environmental Supervisor

Laurel, MD · On-site

$116K - $120K/yr

Assists in the WSSC Water's Deer Management Program marking hunt areas, transporting hunters and their equipment, collection of harvested deer, and assessing deer impacts * Monitors and assists with ...

WSSC Water

Field Service Technician

Laurel, MD · On-site

$25 - $42.52/hr

Inspects job site to ensure that conditions are in compliance with WSSC Water standards for meter installation * Disconnects and subsequently reconnects water/sewer services of delinquent customers

WSSC Water

Data Architect

Laurel, MD · On-site

$63.50 - $81.75/hr

WSSC Water is seeking a Data Architect to design and implement secure, scalable data architectures that integrate operational and enterprise data. The role focuses on developing a unified data ...

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How much do wssc water jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for wssc water in the United States is $22.70, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $25.72 per hour, depending on experience, location, and employer.

What are the benefits of working at WSSC?

Working at WSSC Water offers employees competitive salaries, comprehensive health benefits, retirement plans, and opportunities for professional development. Employees also benefit from a stable work environment, paid time off, and the chance to contribute to essential public services like water treatment and distribution.

What is a WSSC Water job?

A WSSC Water job refers to a position with the Washington Suburban Sanitary Commission (WSSC Water), which provides water and wastewater services in Maryland. Jobs at WSSC Water span various fields, including engineering, maintenance, customer service, and administration. Employees work to ensure clean, reliable water services while maintaining infrastructure and environmental standards. Positions may require specialized skills, certifications, or degrees depending on the role.

What are the typical career advancement opportunities at WSSC Water?

At WSSC Water, employees can pursue clear career advancement paths, often starting in technician or entry-level roles and progressing into supervisory, specialist, or managerial positions. The organization encourages professional development through internal training, certification support, and educational reimbursement programs. As you gain experience and demonstrate leadership abilities, you may have opportunities to specialize in areas like water quality, project management, or regulatory compliance. Many team members also enjoy cross-departmental collaborations, which further broaden their skills and career prospects.

What are the key skills and qualifications needed to thrive in the Wssc Water position, and why are they important?

To thrive at WSSC Water, you need a solid foundation in water utility operations, environmental compliance, and technical problem-solving, typically supported by a relevant degree or industry experience. Familiarity with SCADA systems, GIS software, and certifications such as water operator licenses are commonly required or beneficial. Strong communication, teamwork, and adaptability are vital for collaborating with field crews, engineers, and regulatory agencies. These skills ensure effective management of water services, regulatory compliance, and leading contributions to public health and infrastructure reliability.

What jobs pay 2000 a day?

Jobs that can pay $2,000 a day typically include high-level roles such as specialized consultants, senior executives, or certain freelance professionals like surgeons, lawyers, or IT contractors with advanced skills and experience. These positions often require significant expertise, certifications, or a strong reputation in their field, and may involve project-based or hourly billing structures. Such high daily earnings are less common and usually associated with specialized, high-demand industries or entrepreneurial ventures.

Is WSSC Water a government agency?

WSSC Water is a public utility that operates as a government agency responsible for water and sewer services. Employees working there often follow government employment standards and may require knowledge of public sector regulations.

How much do WSSC employees make?

WSSC Water employees' salaries vary by position, experience, and location, but the average annual salary for a WSSC Water employee is approximately $60,000. Entry-level roles may start lower, while experienced professionals or those in specialized positions can earn higher wages, often supplemented with benefits and overtime opportunities.
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Wssc Water jobs near you
Infographic showing various Wssc Water job openings in the United States as of June 2026, with employment types broken down into 85% Part Time, 5% Temporary, 5% Contract, and 5% Nights. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $47,210 per year, or $22.7 per hour.
Sr. Manager, Customer Care (Call Center)

Sr. Manager, Customer Care (Call Center)

WSSC Water

Laurel, MD • On-site

$139K - $238K/yr

Full-time

Posted 9 days ago

Job description

Position Information
Functional Title Sr. Manager, Customer Care (Call Center) Recruitment Category Type Standard Functional Category Customer Service Grade GS.18 FLSA Status Exempt Requisition Number 26-0248 Number of Vacancies 1 Job Level Division Manager Job Code N/A Job Description Summary Organization Name Customer Care Reports to Director, Customer Service Full or Part Time Full Time If Part Time how many hours per week Regular or Temporary Regular Position End Date (if temporary) Work Schedule
Hours as scheduled. Call Center Operates Monday-Friday 8am-6pm. Additional hours as required.
Position Location Laurel
Position Summary Information
General Summary
The Sr. Manager, Customer Care directs and manages customer-oriented services and outreach activities for the Commission, and provides oversight of WSSC Water's customer call center
Essential Functions
  • Supervises Customer Care Division staff, including selecting or recommending selection, training, assigning and evaluating work, counseling, disciplining, and/or termination or recommending termination

  • Directs and manages all operations that are related to the process of developing customer bills and responding to customer billing and maintenance inquiries

  • Evaluates and resolves the more complex customer complaints/problems

  • Identifies, recommends and administers policies and procedures to ensure overall Division efficiency and productivity within parameters of Commission guidelines

  • Builds good working relationship with all WSSC Water customers including residential and commercial customers as well as the plumbing and development communities and local government officials

  • Oversees the update and implementation of policies and procedures to ensure efficient customer billings and other services

  • Oversees and ensures that prompt and accurate accounts billing information is provided in response to customers' inquiries concerning the status of payment, charges and refunds

  • Oversee the preparation of all correspondence to clients, customers, and third parties in response to complaints, research requests, data inquiries and the like and maintains correspondence files and controls

  • Prepares and administers the budget of the Division

  • Oversees evaluation of claims filed against WSSC Water

  • Oversees and evaluates the work of in-house or third-party claims adjusters who administer WSSC Water's self-insurance program
Other Functions
Performs other related duties, as required
Work Environment And Physical Demands
Work is performed in business casual office setting
Required Knowledge, Skills, And Abilities
  • Comprehensive knowledge of the customer service databases and IS tools; comprehensive knowledge of the principles, techniques and methods of management

  • Good knowledge of water/sewer billing system, and customer relations on several levels (routine and emergency)

  • Ability to plan, direct and coordinate the activities of a complex diversified customer care organization

  • Expert operational knowledge of call center telecommunications, workforce management, and quality management technology, including interactive voice response system and call management system

  • Good interpersonal communication skills

  • Ability to handle General Manager, Commissioner and Inspector General level escalations

  • Ability to communicate effectively both verbally and in writing

Minimum Education, Experience Requirements
  • Bachelor's degree
  • 8+ years experience in contact center operations and related departments that includes:
    • 5+ years' experience in billing and collections
    • 3+ years' experience managing a large customer service team
    • 2+ years' experience preparing and presenting verbal and written report

Additional Requirements
Completion of the WSSC Water Financial Disclosure statement within 30 days of employment and annually thereafter
Preferences
  • Advanced business degree (MBA)
  • Experience working in a water/wastewater environment

Salary $139,786 - $238,014
Posting Detail Information
EEO Statement
WSSC Water is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex (including pregnancy and related conditions), gender identity or expression, sexual orientation, national origin, age, disability, genetic information, veteran status, marital status or any other characteristic protected by federal, state, or local law. We make employment decisions based on merit, qualifications, and business needs.
Reasonable Accommodations: WSSC Water provides reasonable accommodations to qualified individuals with disabilities and to individuals with sincerely held religious beliefs, practices, or observances, in accordance with applicable law. Applicants who require assistance or an accommodation during the application or hiring process should contact us at ada@wsscwater.com
Close Date 07/14/2026 Open Until Filled No Special Instructions to Applicants Additional Information
All applicants selected will be subject to drug screening and a background check/verification.

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