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Manager Wssc Water Jobs (NOW HIRING)

WSSC Water

Contract Manager - Utility Services

Laurel, MD · On-site

$88K - $118K/yr

Work involves applying sound contracting principles and practices coupled with WSSC Water ... Essential Functions * Manages all administrative provisions of the contract including the ...

WSSC Water

Crew Supervisor

Laurel, MD · On-site

... Job Level Management Job Code N/A Summary Organization Name Utility Services West Reports to ... This opportunity is available only to current employees of WSSC Water. The Crew Supervisor ...

WSSC Water

Turning the Tide - Mail Processor I

Laurel, MD · On-site

$15.75 - $18.75/hr

... Management Job Code N/A Summary Organization Name Sustainability & Support Services Reports to ... S. mail, packages and WSSC Water correspondence to respective recipients * Drives approximately 50 ...

WSSC Water

Sr. Quality Assurance Analyst

Laurel, MD · On-site

... WSSC Water Senior management and IT development leadership * Participate in requirements analysis, functional, design specification reviews and product walkthroughs * Lead and coordinate User ...

WSSC Water

Watershed Environmental Supervisor

Laurel, MD · On-site

$116K - $120K/yr

Assists in the WSSC Water's Deer Management Program marking hunt areas, transporting hunters and their equipment, collection of harvested deer, and assessing deer impacts * Monitors and assists with ...

WSSC Water

Patrol Officer

Laurel, MD

$16.75 - $22.75/hr

... Management Job Code N/A Summary Organization Name Police & Homeland Security Reports to Section ... The WSSC Water Patrol Officer is responsible for the protection of life and property, preservation ...

WSSC Water

Facility Construction Inspector II

Laurel, MD · On-site

$32.76 - $55.78/hr

Ensures that required WSSC Water safety precautions are taken * Maintains logs for contractor's submittals and correspondence * Assists the project manager in execution of the submittal review ...

WSSC Water

Field Service Technician

Laurel, MD · On-site

$25 - $42.52/hr

... Management Job Code N/A Summary Organization Name Meter Services Reports to Section Manager ... Inspects job site to ensure that conditions are in compliance with WSSC Water standards for meter ...

WSSC Water

Sr. Data Network Engineer

Laurel, MD · On-site

$103K - $141K/yr

Drives a vehicle to conduct WSSC Water business Other Functions * Assists in the development and implementation of a preventive maintenance program * Provides support for cable plant management for ...

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How much do manager wssc water jobs pay per year?

As of Jun 16, 2026, the average yearly pay for manager wssc water in the United States is $81,677.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $116,500.00 per year, depending on experience, location, and employer.
What are the most commonly searched types of Wssc Water jobs? The most popular types of Wssc Water jobs are:
Manager Wssc Water jobs near you
Sr. Manager, Customer Care (Call Center)

Sr. Manager, Customer Care (Call Center)

WSSC Water

Laurel, MD

$139K - $238K/yr

Full-time

Posted 13 days ago

Job description

Position Information
Functional Title Sr. Manager, Customer Care (Call Center) Recruitment Category Type Standard Functional Category Customer Service Grade GS.18 FLSA Status Exempt Requisition Number 26-0248 Number of Vacancies 1 Job Level Division Manager Job Code N/A Job Description Summary Organization Name Customer Care Reports to Director, Customer Service Full or Part Time Full Time If Part Time how many hours per week Regular or Temporary Regular Position End Date (if temporary) Work Schedule
Hours as scheduled. Call Center Operates Monday-Friday 8am-6pm. Additional hours as required.
Position Location Laurel
Position Summary Information
General Summary
The Sr. Manager, Customer Care directs and manages customer-oriented services and outreach activities for the Commission, and provides oversight of WSSC Water's customer call center
Essential Functions
  • Supervises Customer Care Division staff, including selecting or recommending selection, training, assigning and evaluating work, counseling, disciplining, and/or termination or recommending termination

  • Directs and manages all operations that are related to the process of developing customer bills and responding to customer billing and maintenance inquiries

  • Evaluates and resolves the more complex customer complaints/problems

  • Identifies, recommends and administers policies and procedures to ensure overall Division efficiency and productivity within parameters of Commission guidelines

  • Builds good working relationship with all WSSC Water customers including residential and commercial customers as well as the plumbing and development communities and local government officials

  • Oversees the update and implementation of policies and procedures to ensure efficient customer billings and other services

  • Oversees and ensures that prompt and accurate accounts billing information is provided in response to customers' inquiries concerning the status of payment, charges and refunds

  • Oversee the preparation of all correspondence to clients, customers, and third parties in response to complaints, research requests, data inquiries and the like and maintains correspondence files and controls

  • Prepares and administers the budget of the Division

  • Oversees evaluation of claims filed against WSSC Water

  • Oversees and evaluates the work of in-house or third-party claims adjusters who administer WSSC Water's self-insurance program
Other Functions
Performs other related duties, as required
Work Environment And Physical Demands
Work is performed in business casual office setting
Required Knowledge, Skills, And Abilities
  • Comprehensive knowledge of the customer service databases and IS tools; comprehensive knowledge of the principles, techniques and methods of management

  • Good knowledge of water/sewer billing system, and customer relations on several levels (routine and emergency)

  • Ability to plan, direct and coordinate the activities of a complex diversified customer care organization

  • Expert operational knowledge of call center telecommunications, workforce management, and quality management technology, including interactive voice response system and call management system

  • Good interpersonal communication skills

  • Ability to handle General Manager, Commissioner and Inspector General level escalations

  • Ability to communicate effectively both verbally and in writing

Minimum Education, Experience Requirements
  • Bachelor's degree
  • 8+ years experience in contact center operations and related departments that includes:
    • 5+ years' experience in billing and collections
    • 3+ years' experience managing a large customer service team
    • 2+ years' experience preparing and presenting verbal and written report

Additional Requirements
Completion of the WSSC Water Financial Disclosure statement within 30 days of employment and annually thereafter
Preferences
  • Advanced business degree (MBA)
  • Experience working in a water/wastewater environment

Salary $139,786 - $238,014
Posting Detail Information
EEO Statement
WSSC Water is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex (including pregnancy and related conditions), gender identity or expression, sexual orientation, national origin, age, disability, genetic information, veteran status, marital status or any other characteristic protected by federal, state, or local law. We make employment decisions based on merit, qualifications, and business needs.
Reasonable Accommodations: WSSC Water provides reasonable accommodations to qualified individuals with disabilities and to individuals with sincerely held religious beliefs, practices, or observances, in accordance with applicable law. Applicants who require assistance or an accommodation during the application or hiring process should contact us at ada@wsscwater.com
Close Date 07/14/2026 Open Until Filled No Special Instructions to Applicants Additional Information
All applicants selected will be subject to drug screening and a background check/verification.

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