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Manager Wssc Water Jobs (NOW HIRING)

WSSC Water

Data Architect

Laurel, MD · On-site

$63.50 - $81.75/hr

WSSC Water is seeking a Data Architect to design and implement secure, scalable data architectures ... data lineage, metadata management, and data cataloging to improve data traceability and ...

WSSC Water

Sr. Data Network Engineer

Laurel, MD

$103K - $141K/yr

Drives a vehicle to conduct WSSC Water business Other Functions * Assists in the development and implementation of a preventive maintenance program * Provides support for cable plant management for ...

WSSC Water

Collection Technician I

Laurel, MD · On-site

$26.22 - $31.14/hr

Organization Name Water/Wastewater Systems Assessment Reports to Section Manager WWSAD Full or ... Understands the basics of WSSC Water record keeping paperwork Other Functions * Assists in the set ...

WSSC Water

Data Architect

Laurel, MD · On-site

$63.25 - $81.25/hr

Project Management certifications or recognized training Salary $135,814 - $231,251 Posting Detail Information EEO Statement WSSC Water is an Equal Opportunity Employer. We are committed to providing ...

WSSC Water

Facility Construction Manager

Laurel, MD · On-site

Drives a vehicle to conduct WSSC Water business Other Functions * Comprehensive knowledge of the principles and practices of design and construction project management, environmental engineering and ...

WSSC Water

Data Architect

Laurel, MD · On-site

$63.25 - $81.25/hr

Partner with stakeholders across WSSC Water, including operations, engineering, regulatory ... Proficiency managing data lakes, performing analytics, and optimizing data warehousing solutions (e ...

RecruitTalent LLC.

Engagement Manager

Laurel, MD · Remote

$60 - $70/hr

... Mgmt Pro, PA, Workspace Delivery) and alignment with future roadmap (SPM, CSM ... Leads contract governance, SLMBE reporting, SLAs/OLAs, and ensures compliance with WSSC Water ...

WSSC Water

Meter Reader - Hyattsville (Pool)

Laurel, MD · On-site

$23.33/hr

... Management Job Code N/A Summary Organization Name Meter Services Reports to Supervisor, Meter ... Ensures compliance with all OSHA, MOSHA and WSSC safety procedures and documentation Other ...

WSSC Water

Deputy Chief Procurement Officer

Laurel, MD · On-site

Demonstrated experience in managing complex procurements, public sector compliance, and organizational change initiatives Additional Requirements Completion of the WSSC Water Financial Disclosure ...

WSSC Water

Strategic Sourcing Specialist II

Laurel, MD · On-site

Course work in Negotiations, Contract Management, Cost and Price Analysis Salary $40.48 - $69.75 Posting Detail Information EEO Statement WSSC Water is an Equal Opportunity Employer. We are committed ...

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How much do manager wssc water jobs pay per year?

As of Jun 16, 2026, the average yearly pay for manager wssc water in the United States is $81,677.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $116,500.00 per year, depending on experience, location, and employer.
What are the most commonly searched types of Wssc Water jobs? The most popular types of Wssc Water jobs are:
Manager Wssc Water jobs near you
Customer Service Advisor - Call Center (Pool)

Customer Service Advisor - Call Center (Pool)

WSSC Water

Laurel, MD • On-site

$28.23 - $47.99/hr

Full-time

Posted 23 days ago

Job description

Position Information
Functional Title Customer Service Advisor - Call Center (Pool) Recruitment Category Type Standard Functional Category Customer Service Grade UO.07 FLSA Status Non-Exempt Requisition Number 26-0061 Number of Vacancies Continuous Job Level Non-Management Job Code N/A Job Description Summary Organization Name Customer Care Reports to Supervisor, Customer Service Full or Part Time Full Time If Part Time how many hours per week Regular or Temporary Regular Position End Date (if temporary) Work Schedule
Schedule based on scheduling: Call Center operates Monday-Friday 8:00 am to 6:00 pm, with additional hours as needed.
Position Location Laurel
Position Summary Information
General Summary
The Customer Service Advisor (CSA) is the primary voice of WSSC Water customer service and is responsible for responding to all non-emergency customer inquiries regarding water and sewer concerns, service requests and billing & accounts.
Essential Functions
  • Delivers excellent customer service by responding to inquiries and questions regarding customer accounts and services in a timely, accurate, and complete manner
  • Reviews and analyzes complex residential and commercial property billing and addresses customer questions or complaints, including modifying customer accounts and billing, as well as initiating and communicating complex adjustments to customers
  • Interacts with customers to schedule and process meter readings, process electronic credit card and check payments, remove penalties/fees, and calculate new balance
  • Processes name/address changes and final bill requests, initiates refund request, provides information to customers regarding Dispute Resolving Board (DRB) and Refund Hearing requests, educate customers on the Bay Fee Exemption (BRF), or Customer Assistance Program (CAP)
  • Maintains contact and appropriate follow-up with residential and commercial customers through multiple channels including phone, on-site, e-mail, etc.
  • Cultivates effective customer relationships that foster customer satisfaction
  • Grants bill extensions, assists with bill collections and initiating turn on requests
  • Identifies and troubleshoots technical issues as appropriate including handling inquiries and resetting customer passwords for Customer Portal, my.wsscwater.com
  • Stays well-informed of WSSC Water business operations including daily water main breaks and providing the best service to our customers
  • Educates and advises customers on water and sewer tips such as identifying leaks on property (dye test, meter reading, etc.)
  • Staffs the One-Stop Shop that handles face to face interactions for customers who may require assistance regarding their account, questions about their bill, or other water/sewer related questions.
Other Functions
Performs related duties as assigned
Work Environment And Physical Demands
  • Business casual office/call center environment
  • Ability to sit and wear a headset for extended periods of time
Required Knowledge, Skills, And Abilities
  • Proficiency in business English, including grammar and usage
  • Exceptional customer service and empathy skills
  • Excellent interpersonal, listening, communication and critical thinking skills
  • Ability to perform basic mathematical calculations
  • Ability to effectively problem-solve basic to moderately complex customer issues and complaints
  • Ability to learn Customer 2 Meter (C2M), Mobile Workforce Management (MWM), Oracle Work & Asset Management (ODM) and Permit Processing Information System, Geographical Information System (GIS), Internet; and WSSC Water's payment and collection systems
  • Ability to operate and communicate via telephone and e-mail
  • Ability to communicate clearly and effectively, both verbally and in writing
  • Ability to multi-task and work in a high-volume, fast-paced environment
  • Ability to pay strict attention to detail
  • Ability to communicate with customers patiently and politely even in difficult times
  • Ability to meet productivity and quality standards daily
  • Ability to work in a results-oriented, metric-driven work environment
  • Ability to establish rapport with customers, field staff, and contractors
Minimum Education, Experience Requirements
  • Associate's degree in a related field

OR
  • High School diploma or equivalent
  • 2+ years customer service experience in an inbound or outbound call center capacity (or similar role which includes positions where employees interact directly with customers, clients, or users)
Additional Requirements
  • Successful completion of a 6-month onsite training program that includes structured full-day classroom and on-line instruction. Failure to successfully complete this program will result in demotion or release.
  • Employees must be able to work any shift assigned between 8am - 6pm at the primary workplace, including mandated overtime as needed to support operations
  • Employees in this position are designated or considered emergency personnel; therefore, the employee must report to work as scheduled or as directed by their supervisor when WSSC Water declares an event that requires emergency personnel to report to work
Preferences
  • Bachelor's degree in a related field
  • Inbound Call Center experience
  • Ability to speak and translate Spanish or French
Salary $28.23 - $47.99 per hour
Posting Detail Information
EEO Statement Close Date Open Until Filled Yes Special Instructions to Applicants
Please Note: This posting is an ongoing pool for those interested in the Customer Service Advisor position. The department will review applications as vacancies become available.
Additional Information
This is a Union position represented by the International Brotherhood of the Teamsters.

All applicants selected will be subject to drug screening and a background check/verification.

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