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World Agent Direct Jobs (NOW HIRING)

Liberate

Director, Agent Product Management

Boston, MA · On-site

$200K - $250K/yr

Director, Agent Product Management (Agent PM) Location: Boston, MA / Berkeley, CA Team: Agent ... a world-class org, operating system, and talent pipeline. Success in this role means faster ...

Compass

Associate Manager, Agent Experience

Hoboken, NJ · On-site

$90K - $950K/yr

At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we're ... Partner with Director of Operations and the Manager of Agent Experience to monitor agent ...

Wellabe

Agent Admin Representative 2

Des Moines, IA · On-site +1

$14.75 - $19.25/hr

Under direct supervision, this role supports all distributions with agent contracting and ... Free world-class insurance acumen courses through AHIP and LOMA * Reimbursement and bonus ...

Magline, INC

Customer Service Agent

Standish, MI

$12.75 - $17/hr

... world-class customer experience. Responsibilities: The Customer Service Agent will support internal and external customers and dealers through email, chat and direct phone calls. Daily activities ...

Fujifilm

Senior Purchasing Agent

Mesa, AZ · On-site

The Role The Senior Purchasing Agent is responsible for leading our direct materials procurement ... Think you've got what it takes to build a more connected world? Then connect with us today and ...

Fujifilm

Senior Purchasing Agent

Mesa, AZ · On-site

The Role The Senior Purchasing Agent is responsible for leading our direct materials procurement ... Think you've got what it takes to build a more connected world? Then connect with us today and ...

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World Agent Direct information

What is the difference between World Agent Direct vs Travel Agent?

AspectWorld Agent DirectTravel Agent
CredentialsTypically requires industry certifications like IATA or CLIAOften requires similar certifications, but varies by agency
Work EnvironmentOperates mainly online or remotely, focusing on global travel bookingsWorks in physical offices or retail locations, handling local and international travel
Employer & Industry UsageUsed by travel agencies, tour operators, and online booking platformsEmployed by travel agencies, retail outlets, or as independent agents
Search & Comparison IntentPeople compare World Agent Direct with travel agents for online booking optionsConsumers compare travel agents for personalized service and local expertise

While both roles involve travel planning, World Agent Direct primarily focuses on online, global bookings with industry certifications, whereas travel agents often provide personalized, in-person services. Understanding these differences helps travelers choose the right service for their needs.

What are the key skills and qualifications needed to thrive as a World Agent Direct travel agent, and why are they important?

To thrive as a World Agent Direct travel agent, you need strong knowledge of travel products, booking procedures, and customer service, typically supported by experience in the travel industry or related certifications. Familiarity with reservation platforms like World Agent Direct, GDS systems (e.g., Sabre, Amadeus), and CRM tools is essential. Exceptional communication, attention to detail, and problem-solving abilities help agents build client trust and manage complex itineraries. These skills ensure efficient booking processes, high client satisfaction, and business growth in a competitive market.

What are World Agent Direct agents?

World Agent Direct agents are travel professionals who use the World Agent Direct platform, which is operated by Delta Air Lines, to book flights, manage reservations, and access exclusive travel resources for their clients. The platform is designed specifically for travel agents, providing them with tools to efficiently manage customer travel needs and access special fares and promotions. World Agent Direct helps travel agents streamline the booking process and stay updated with the latest airline policies, product updates, and industry news.

How does a World Agent Direct role typically collaborate with internal teams to ensure seamless client experiences?

As a World Agent Direct, you frequently work alongside sales, customer service, and operations teams to coordinate client bookings, resolve issues, and provide personalized travel solutions. Regular communication and teamwork are essential, as you may need to clarify client preferences, confirm travel arrangements, or address last-minute changes. This collaborative environment not only ensures smooth client experiences but also offers opportunities to learn from colleagues in different specialties, enhancing your own professional growth.
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What job categories do people searching World Agent Direct jobs look for? The top searched job categories for World Agent Direct jobs are:
World Agent Direct jobs near you
Infographic showing various World Agent Direct job openings in the United States as of June 2026, with employment types broken down into 92% Full Time, 1% Part Time, and 7% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution.

Director, Agent Product Management

Liberate

Boston, MA • On-site

$200K - $250K/yr

Full-time

Posted 13 days ago

Job description

Director, Agent Product Management (Agent PM)
Location: Boston, MA / Berkeley, CA
Team: Agent Delivery
Reports to: Head of Agent Delivery
About Liberate:
Liberate builds AI agents to automate manual tasks for the $2.7T insurance industry. We started with voice - the hardest and most valuable channel in insurance - and are now expanding into full workflow automation across sales, servicing, and claims. Our long-term vision is to build reasoning agents capable of handling the entire spectrum of insurance carrier and broker operations. We've raised $72M to date, including a $50M Series B in October 2025, backed by top-tier venture firms.
The Role
Liberate is hiring a Director, Head of Agent Product Management to lead and scale our forward-deployed Agent PM organization. In the next 12 months, this team is expected to grow to 20+ Agent PMs, making this a critical leadership role responsible for building a world-class org, operating system, and talent pipeline. Success in this role means faster customer time-to-value, fewer delivery escalations, and a platform roadmap grounded in real insurance workflows.
You will own the customer problem portfolio and ensure it translates into clear, decision-grade roadmap inputs for Platform Product. In parallel, you will run delivery execution and forecasting to ensure customer outcomes and ARR commitments are met.
This is a leadership role for a software PM who builds durable systems and holds a high bar for execution and customer impact. Former founders or early-stage product leaders are strongly encouraged to apply.
What You'll Do
  • Lead the Agent PM organization: hire, develop, and manage a team of forward-deployed Agent PMs; build clear leveling, expectations, and performance standards as the org scales.
  • Own customer-led product prioritization: produce evidence-backed problem briefs, success criteria, and a ranked customer demand backlog trusted by Platform PMs and Engineering.
  • Shape the platform roadmap: partner with Platform Product leadership to turn customer problems into scalable product investments, with clear tradeoffs and decision ownership.
  • Run delivery execution tied to ARR: own forecasting, capacity planning with matrixed engineering leaders, and readiness criteria from discovery through launch and scale.
  • Reduce bespoke delivery over time: convert recurring customer use cases into reusable platform capabilities.
  • Serve as senior escalation owner: lead complex customer and internal escalations with executive presence and speed.
  • Drive measurable outcomes: improve time-to-value, on-time launches, production agent performance, and customer satisfaction while reducing delivery risk.
What We're Looking For
Required
  • 10+ years experience in software product management, including leading PM teams.
  • Track record shipping and scaling complex, enterprise B2B software products in production environments.
  • Deep strength in customer discovery, problem definition, and influencing roadmap prioritization.
  • Demonstrated ability to build operating systems and scale teams in high-growth environments.
  • Strong cross-functional leadership skills; comfortable partnering with matrixed engineering teams.
  • Excellent written and verbal communication; ability to lead executive-level conversations.
  • You don't need prior insurance experience, but you must be excited to deeply learn insurance workflows.

Strongly Preferred
  • Founder / former founder or early-stage product leader who has built teams and systems from scratch.
  • Experience with AI/automation/agentic products (or strong demonstrated aptitude).
  • Experience in regulated or high-stakes enterprise environments (security, compliance, integrations).
  • Experience owning or heavily influencing ARR outcomes (renewals/expansion, delivery commitments, de-risking red accounts).
Why Liberate
  • Build and lead a rapidly scaling Agent PM organization at the center of our enterprise growth.
  • Work on real-world AI agent deployments that drive measurable business outcomes.
  • High-ownership role with meaningful equity and clear runway for expanded leadership scope

Salary Information: $200,000 to $250,000 depending upon location and experience

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