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World Agent Direct Jobs in Minnesota (NOW HIRING)

Royal Bank of Canada

Agent Lead

Minneapolis, MN · On-site

Identify friction points and real-world opportunities for agents * Validate usability and adoption ... Direct ownership of one of the most strategically important capabilities in RBC Wealth Management ...

Royal Bank of Canada

Agent Lead

Minneapolis, MN

Identify friction points and real-world opportunities for agents * Validate usability and adoption ... Direct ownership of one of the most strategically important capabilities in RBC Wealth Management ...

Granicus

Software Engineer 4

Saint Paul, MN · On-site

... make the world a better place. With comprehensive cloud-based solutions for communications ... What Your Impact Will Look Like Direct the agent array on production workstreams - decompose ...

Granicus

AI Product Lead

Saint Paul, MN · On-site

... make the world a better place. With comprehensive cloud-based solutions for communications ... Direct the agent array across three execution modes - Interactive (real-time pairing with an agent ...

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World Agent Direct information

What is the difference between World Agent Direct vs Travel Agent?

AspectWorld Agent DirectTravel Agent
CredentialsTypically requires industry certifications like IATA or CLIAOften requires similar certifications, but varies by agency
Work EnvironmentOperates mainly online or remotely, focusing on global travel bookingsWorks in physical offices or retail locations, handling local and international travel
Employer & Industry UsageUsed by travel agencies, tour operators, and online booking platformsEmployed by travel agencies, retail outlets, or as independent agents
Search & Comparison IntentPeople compare World Agent Direct with travel agents for online booking optionsConsumers compare travel agents for personalized service and local expertise

While both roles involve travel planning, World Agent Direct primarily focuses on online, global bookings with industry certifications, whereas travel agents often provide personalized, in-person services. Understanding these differences helps travelers choose the right service for their needs.

What are the key skills and qualifications needed to thrive as a World Agent Direct travel agent, and why are they important?

To thrive as a World Agent Direct travel agent, you need strong knowledge of travel products, booking procedures, and customer service, typically supported by experience in the travel industry or related certifications. Familiarity with reservation platforms like World Agent Direct, GDS systems (e.g., Sabre, Amadeus), and CRM tools is essential. Exceptional communication, attention to detail, and problem-solving abilities help agents build client trust and manage complex itineraries. These skills ensure efficient booking processes, high client satisfaction, and business growth in a competitive market.

What is a World Agent Direct agent?

World Agent Direct agents are travel professionals who use the World Agent Direct platform, which is operated by Delta Air Lines, to book flights, manage reservations, and access exclusive travel resources for their clients. The platform is designed specifically for travel agents, providing them with tools to efficiently manage customer travel needs and access special fares and promotions. World Agent Direct helps travel agents streamline the booking process and stay updated with the latest airline policies, product updates, and industry news.

How does a World Agent Direct role typically collaborate with internal teams to ensure seamless client experiences?

As a World Agent Direct, you frequently work alongside sales, customer service, and operations teams to coordinate client bookings, resolve issues, and provide personalized travel solutions. Regular communication and teamwork are essential, as you may need to clarify client preferences, confirm travel arrangements, or address last-minute changes. This collaborative environment not only ensures smooth client experiences but also offers opportunities to learn from colleagues in different specialties, enhancing your own professional growth.
What are popular job titles related to World Agent Direct jobs in Minnesota? For World Agent Direct jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching World Agent Direct jobs in Minnesota look for? The top searched job categories for World Agent Direct jobs in Minnesota are:
What cities in Minnesota are hiring for World Agent Direct jobs? Cities in Minnesota with the most World Agent Direct job openings:
World Agent Direct jobs near you

Agent Lead

Royal Bank of Canada

Minneapolis, MN • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 27 days ago

Job description

Job Description
What is the opportunity?
The Agent Lead sits at the forefront of transforming Financial Advisor productivity through agentic AI workflows-bridging business problems with intelligent automation. This role operates in a high-ambiguity, rapid experimentation environment, identifying where agent-based approaches can unlock value-and equally, where they should not be applied.
You will define how vendor agents (e.g., CRM-native), enterprise frameworks, and internally developed agents coexist and interoperate within a governed ecosystem. This is not a pure engineering role-it is a product-minded builder who shapes, validates, and scales agentic patterns that can be reused across Wealth Management.
The mandate is to move fast, prove value, and establish repeatable patterns, while aligning to enterprise architecture, risk, and AI governance standards.
What will you do?
Agentic Strategy & Use Case Qualification
  • Partner directly with Financial Advisors, field leadership, and business stakeholders ("side-of-desk") to identify high-value workflow opportunities
  • Evaluate when to apply agentic AI vs. deterministic automation vs. no automation, with the authority to say "this is not an AI problem"
  • Define and prioritize agentic use cases aligned to advisor productivity, client engagement, and operational efficiency

Agent Design, Build & Rapid Experimentation
  • Lead rapid POC development cycles (fail fast / scale fast) for agentic workflows
  • Design multi-agent interactions across:
    • Vendor agents (e.g., CRM/Agentforce)
    • Enterprise agents (shared services / platforms)
    • Native/internal agents (event-driven, workflow-specific)
  • Establish reusable agent design patterns (prompting, orchestration, memory, tool usage, escalation paths)
  • Partner with AI Engineering to validate feasibility, performance, and scalability

Product Ownership & Lifecycle Accountability
  • Act as Product Owner for agentic workflows-owning use case shaping through validated solution patterns
  • Ensure solutions are not "built and dropped" by:
    • Defining success metrics and adoption criteria
    • Driving iteration based on advisor feedback and usage telemetry
  • Maintain a portfolio of agentic capabilities with clear value articulation and reuse potential

Enterprise Alignment & Governance Integration
  • Engage with enterprise stakeholders (e.g., Borealis / enterprise AI, architecture, and platform teams) to:
    • Align with approved agentic frameworks and standards
    • Leverage existing enterprise capabilities before building net new
  • Ensure all agentic solutions align to:
    • Model risk governance
    • Data privacy and security requirements
    • AI explainability and control frameworks

Agent Ecosystem & Standards Definition
  • Define how agent ecosystems operate within RBC Wealth Management, including:
    • Interaction models between vendor, enterprise, and native agents
    • Guardrails for agent autonomy and decisioning
    • Cost-efficiency and performance considerations
  • Contribute to evolving enterprise agent standards through applied learnings

People Leadership & Capability Building
  • Manage and develop Context Engineers / Prompt Engineers
  • Establish best practices in:
    • Context design and retrieval strategies
    • Prompt engineering and agent behavior tuning
  • Build a culture of experimentation, accountability, and pragmatic problem solving

Field Engagement & Adoption
  • Travel (~25%) to branches and field locations to:
    • Observe advisor workflows firsthand
    • Identify friction points and real-world opportunities for agents
    • Validate usability and adoption of agentic solutions

What do you need to succeed?
Must-have
  • Proven experience building and deploying agentic AI solutions (multi-agent systems, orchestration frameworks, tool-using agents)
  • Strong understanding of agent frameworks and architectures (e.g., orchestration layers, memory models, tool integration, event-driven agents)
  • Demonstrated ability to operate as a builder + product owner hybrid
  • Experience working across business, engineering, and enterprise governance functions
  • Ability to rapidly prototype (POCs) and iterate based on real user feedback
  • Strong judgment in when to use AI vs. when not to
  • Experience designing workflow-driven automation (not just models)
  • Leadership experience managing technical talent (e.g., prompt/context engineers)
  • Excellent stakeholder engagement skills-comfortable working "side-of-desk" with advisors and executives

Nice to have
  • Experience in Wealth Management / Financial Services, particularly advisor workflows
  • Familiarity with CRM-based agent platforms (e.g., Salesforce Agentforce)
  • Exposure to event-driven architectures and real-time data integration
  • Understanding of AI risk, model governance, and explainability frameworks
  • Experience integrating with enterprise AI platforms (e.g., internal AI platforms, cloud AI services)
  • Background in human-centered design or workflow optimization

What's in it for you?
  • Direct ownership of one of the most strategically important capabilities in RBC Wealth Management-agentic AI
  • Opportunity to define how AI agents fundamentally reshape advisor productivity and client engagement
  • High visibility across business, technology, and executive leadership
  • Ability to operate in a true "build, test, learn" environment with real-world impact
  • Leadership of a next-generation capability (context engineering + agent orchestration)
  • Influence on enterprise-wide agent standards and architecture direction

The good-faith expected salary range for the above position is $100,000 - $170,000 depending on factors including but not limited to the candidate's experience, skills, registration status; market conditions; and business needs. This salary range does not include other elements of total compensation, including a discretionary bonus and benefits such as a 401(k) program with company-matching contributions; health, dental, vision, life and disability insurance; and paid time-off plan.
RBC's compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that:
• Drives RBC's high performance culture
• Enables collective achievement of our strategic goals
• Generates sustainable shareholder returns and above market shareholder value
Job Skills
Agentic AI, Artificial Intelligence Technologies, Business Process Flows, Business Process Improvements, Commercial Acumen, Data Science, Decision Making, Enterprise Architecture (EA), Enterprise Architecture Framework, Generative AI, Generative AI Agents, Lean Business Processes, Machine Learning (ML), Natural Language Processing (NLP), Predictive Analytics, Python (Programming Language)
Additional Job Details
Address:
250 NICOLLET MALL:MINNEAPOLIS
City:
Minneapolis
Country:
United States of America
Work hours/week:
40
Employment Type:
Full time
Platform:
WEALTH MANAGEMENT
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2026-05-12
Application Deadline:
2026-08-28
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Our Employment Opportunities
At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

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