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Workload Coordinator Jobs in Rochester, NY (NOW HIRING)

Colliers Engineering & Design

Marketing Manager

Rochester, NY

$81K - $131K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Oversee and manage a team of Marketing Senior, Specialists and Coordinators, providing clear ... Manage workloads and deadlines to balance priorities across multiple pursuits and initiatives.

Homeside Rehab

Speech Language Pathologist

Webster, NY · On-site

$65 - $90/hr

Collaborate with the clinical team to ensure coordinated and effective treatment * Communicate ... Consistent case workload * Referral bonus * Therapist of the Month recognition * Birthday bonus ...

Hunt-EAS

Landscape Architect Project Manager

Rochester, NY · On-site

$80K - $115K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... coordination among internal team members and external stakeholders. This role requires strong leadership skills, as you will oversee workload distribution to landscape designers and collaborate ...

Costco Wholesale Corporation

Pharmacy Manager

Rochester, NY · On-site

$64.25 - $75.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Reviews work product, monitors workload and sets standards for productivity and accuracy ... Coordinates proper maintenance and repairs for machinery and equipment. * Observes employee ...

IK Systems

REVIT/BIM Security Systems Designer

Victor, NY · On-site

$95K - $125K/yr

  • Dental

  • Vision

  • Retirement

  • PTO

... in coordination with engineering and operations teamsOwn your workload and project timelines with autonomy, while collaborating cross-functionally to deliver successful solutionsWhat You Bring:5+ ...

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All JobsWorkload JobsWorkload Coordinator JobsWorkload Coordinator Jobs in Rochester, NY

Workload Coordinator information

See Rochester, NY salary details

$10

$23

$43

How much do workload coordinator jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for workload coordinator in Rochester, NY is $23.01, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $25.62 per hour, depending on experience, location, and employer.

How does a workload coordinator typically collaborate with other departments to ensure balanced task distribution?

A Workload Coordinator regularly communicates with different department leads and team members to monitor project progress and shifting priorities. They analyze workload data, anticipate bottlenecks, and adjust schedules or assignments as needed. Successful collaboration often involves holding brief meetings, sharing workload reports, and using project management tools to maintain transparency. This cross-functional approach ensures that tasks are equitably distributed and deadlines are met efficiently.

What is a workload coordinator?

Workload Coordinators are professionals responsible for organizing, distributing, and monitoring tasks and assignments within a team or organization to ensure efficient workflow and balanced workloads. They analyze team capacity, prioritize tasks, and allocate resources to meet deadlines and organizational goals. Workload Coordinators often act as a liaison between management and staff, providing updates on task progress and addressing any workload imbalances. Their role is crucial in maintaining productivity and preventing employee burnout.

What are the key skills and qualifications needed to thrive as a workload coordinator, and why are they important?

To thrive as a Workload Coordinator, you need strong organizational skills, attention to detail, and experience in workload management or scheduling, often supported by a relevant associate's or bachelor's degree. Familiarity with workforce management software, spreadsheets, and scheduling systems is typically required. Excellent communication, problem-solving, and multitasking abilities are valuable soft skills that help in prioritizing tasks and collaborating with team members. These competencies are essential for ensuring efficient resource allocation, meeting deadlines, and maintaining smooth operational workflows.

What is the difference between Workload Coordinator vs Scheduler?

AspectWorkload CoordinatorScheduler
Primary RoleManages and balances team workloads to ensure efficiencyCreates and manages schedules for staff or projects
CredentialsTypically requires organizational or administrative certificationsOften requires similar certifications, with focus on planning tools
Work EnvironmentOffice settings, healthcare, education, or corporate sectorsOffice environments, manufacturing, healthcare, or service industries
Industry UsageCommon in healthcare, education, corporate sectorsWidely used in healthcare, manufacturing, and service industries

The main difference is that a Workload Coordinator focuses on managing and balancing team workloads, ensuring productivity and efficiency, while a Scheduler primarily creates and maintains schedules for staff or projects. Both roles require organizational skills and may share similar certifications, but their core responsibilities differ in scope and focus.

What are popular job titles related to Workload Coordinator jobs in Rochester, NY?

For Workload Coordinator jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Workload Coordinator jobs in Rochester, NY look for?

The top searched job categories for Workload Coordinator jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Workload Coordinator jobs?

Cities near Rochester, NY with the most Workload Coordinator job openings:

Workload Coordinator jobs near you
Infographic showing various Workload Coordinator job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, 1% Temporary, and 2% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $47,857 per year, or $23 per hour.

Customer Success Manager

Ambrell Corporation

Rochester, NY • On-site

$85K - $95K/yr

Full-time

Posted 7 days ago

Job description

Description:

The Customer Success Manager is responsible for leading Ambrell’s customer service and field service functions ensuring that customers receive timely, accurate, and professional support throughout the order lifecycle. This role oversees customer communications, order management, issue resolution, global field service coordination, technician scheduling, service escalation, and process improvement initiatives that strengthen customer satisfaction and operational performance. The ideal candidate is a hands-on, customer-focused leader with a strong background in technical manufacturing or field service for industrial capital equipment, exceptional communication skills, and a proven passion for building and leading high-performing, customer-centric teams.


Duties include, but are not limited to the following:

· Lead, coach, and develop the direct and international distributor customer service teams to deliver responsive, accurate, and customer-focused support.

· Oversee field service technicians, including service scheduling, dispatch coordination, workload prioritization, customer communication, and follow-up on completed service activities.

· Coordinate installation, commissioning, preventive maintenance, troubleshooting, repair, and warranty service activities to ensure field service commitments are met.

· Manage daily customer service operations, including order entry, order status updates, customer inquiries, return authorizations, service coordination, and issue escalation.

· Serve as a primary escalation point for complex customer concerns, ensuring timely resolution and clear communication with internal and external stakeholders.

· Partner cross-functionally with Engineering, Applications Engineering, Operations, Finance, Quality, and Supply Chain to support customer commitments and resolve barriers.

· Monitor customer service performance metrics, including response time, order accuracy, backlog status, issue resolution, and customer satisfaction trends.

· Support business processes from quote-to-cash and order-to-delivery processes by ensuring accurate customer information, pricing, order details, delivery expectations, and documentation.

· Support service sales initiatives and revenue growth such as maintenance contracts, upgrades, and spare parts.

· Ensure timely communication regarding lead times, shipment status, service needs, technician availability, warranty matters, and other customer-impacting updates.

· Maintain customer service and field service standards, procedures, training materials, and service documentation to support consistency and scalability.

· Promote a culture of accountability, teamwork, professionalism, safety, and continuous improvement within the customer service and field service functions.



PLEASE NOTE THAT WE ARE NOT OFFERING RELOCATION ASSISTANCE AT THIS TIME.

Requirements:
  • · 3+ years of experience leading, supervising, or mentoring a customer service, field service or technical support team.
  • · 5+ years of experience in customer service, customer success, inside sales support, order management, or field service coordination
  • · Strong verbal and written communication skills
  • · Proven ability to manage competing priorities to resolve customer issues, coordinate service priorities, manage competing demands, and make sound decisions in a fast-paced environment
  • Proficient with Microsoft Suite products, ERP systems, and service management tools.