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Workforce Real Time Analyst Jobs in Georgia (NOW HIRING)

JOB REQUISITION AI & Workforce Signals Analyst LOCATION ATLANTA - PEACHTREE RD ADDITIONAL LOCATION ... time zones. What Will Help You Be Successful * You care about applying technology to real human ...

Conduct ad-hoc analyses across structured and unstructured data sources to respond to time ... CBRE GWS CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful ...

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Workforce Real Time Analyst information

See Georgia salary details

$30K

$87.9K

$135.1K

How much do workforce real time analyst jobs pay per year?

As of Jul 19, 2026, the average yearly pay for workforce real time analyst in Georgia is $87,878.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,600.00 and $108,500.00 per year, depending on experience, location, and employer.

How much is the salary of a real-time analyst?

The salary of a Workforce Real Time Analyst typically ranges from $45,000 to $70,000 annually, depending on experience, location, and the size of the organization. Entry-level analysts may earn closer to the lower end, while experienced professionals with skills in workforce management tools can earn higher salaries.

What is a workforce management real-time analyst?

A workforce management real-time analyst monitors and adjusts staffing levels throughout the workday to ensure optimal coverage and service levels. They use tools like workforce management software and data analysis to respond quickly to call volume fluctuations and operational needs, often working in fast-paced environments with a focus on efficiency and accuracy.

What are the key skills and qualifications needed to thrive as a Workforce Real Time Analyst, and why are they important?

To thrive as a Workforce Real Time Analyst, you need strong analytical skills, knowledge of workforce management principles, and experience with call center operations, typically supported by a relevant degree or equivalent experience. Proficiency with workforce management software (such as NICE, Verint, or Genesys), Excel, and real-time monitoring tools is essential. Attention to detail, problem-solving abilities, and clear communication are crucial soft skills for quickly responding to changing demands and collaborating with various teams. These skills ensure efficient staffing, optimal service levels, and effective issue resolution in dynamic contact center environments.

How to become a WFM analyst?

To become a Workforce Real Time Analyst, candidates typically need a bachelor's degree in business, operations, or a related field, along with strong analytical and communication skills. Experience with workforce management software, such as NICE or Verint, and knowledge of scheduling, forecasting, and data analysis are also important. Certifications in workforce management or data analysis can enhance job prospects.

How does a Workforce Real Time Analyst typically collaborate with operations and management teams to address staffing issues?

A Workforce Real Time Analyst works closely with operations and management teams to ensure optimal staffing levels throughout the day. They monitor real-time call volumes, agent availability, and service levels, communicating any discrepancies or unexpected trends directly to supervisors and managers. By providing timely updates and recommendations, Real Time Analysts help the team make quick decisions, such as reallocating staff or authorizing overtime, to maintain smooth operations and meet performance targets.

What is the difference between Workforce Real Time Analyst vs Workforce Scheduler?

AspectWorkforce Real Time AnalystWorkforce Scheduler
Primary FocusMonitoring and adjusting staffing in real-time to meet demandPlanning and creating staff schedules in advance
Skills & CertificationsAnalytical skills, real-time data tools, communicationScheduling software proficiency, planning skills
Work EnvironmentContact centers, customer service operationsContact centers, call centers

While both roles support workforce management, the Workforce Real Time Analyst focuses on real-time adjustments to staffing based on current demand, whereas the Workforce Scheduler plans schedules ahead of time. Both roles require analytical skills and familiarity with workforce management tools, but their daily tasks and focus areas differ significantly.

Is a WFM analyst a good career?

A Workforce Real Time Analyst is a valuable role in organizations that manage large customer service or call center operations, focusing on real-time staffing and performance monitoring. It offers opportunities for skill development in data analysis, scheduling, and workforce management tools, with a typical schedule aligned to business hours. The career can lead to advancement into management or specialized analytics roles, depending on experience and additional certifications.

What are Workforce Real Time Analysts?

Workforce Real Time Analysts are professionals who monitor and manage workforce activities in real time, typically within contact centers or customer service environments. Their main responsibility is to ensure that staffing levels meet the current demand by tracking call volumes, employee schedules, and service levels throughout the day. They make immediate adjustments such as reallocating staff, approving overtime, or managing breaks to maintain optimal performance and customer satisfaction. This role is crucial for minimizing wait times, maximizing efficiency, and achieving service-level agreements.
What are popular job titles related to Workforce Real Time Analyst jobs in Georgia? For Workforce Real Time Analyst jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Workforce Real Time Analyst jobs in Georgia look for? The top searched job categories for Workforce Real Time Analyst jobs in Georgia are:
Infographic showing various Workforce Real Time Analyst job openings in Georgia as of July 2026, with employment types broken down into 1% Locum Tenens, 1% Internship, 84% Full Time, 8% Part Time, 1% Temporary, and 5% Contract. Highlights an 82% Physical, 5% Hybrid, and 13% Remote job distribution, with an average salary of $87,878 per year, or $42.2 per hour.

AI & Workforce Signals Analyst

Roberthalf

Atlanta, GA

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday


Job description

JOB REQUISITION

AI & Workforce Signals Analyst

LOCATION

ATLANTA - PEACHTREE RD

ADDITIONAL LOCATION(S)

JOB DESCRIPTION

You Belong Here

The Protiviti Career providesopportunityto learn, inspire, and advance within a collaborative and inclusive culture. We hire curious individuals for whom learning is a passion. We lean into our mission:We Care. We Collaborate. We Deliver.

At every level, we champion leaders wholiveour values ofintegrity, inclusion, innovation, and commitment to success. Imagining our work as a journey, we believe integrity guides our way, inclusion moves us forward together, innovation creates new destinations, and our commitment to success empowers us to deliver on our vision to be the most trusted global consulting firm.

Where We Need You

We are looking for an AI & Workforce Signals Analyst to join our People Analytics team. Protiviti works in a hybridenvironmentand this role requires that you work in-person in our office several times per week.

What You Can Expect

This role is designed for a technically strong, AI-forward individual who is passionate about applying artificial intelligence, NLP, and automation to people and workforce data at enterprise scale. You will work at the intersection ofpeopledata, advanced analytics, and AI engineering,building production-ready solutions that generate insights and signals across skills, roles, experiences, engagement, learning, and talent movement. This role goes beyond traditional reporting to enable predictive, explainable, and scalable workforce intelligence.

You will make an impact by embodying a keycomponentof our mission "We Deliver." In this role you will partner with HR, IT, and business stakeholders to build AI-powered tools that help leaders better understand and act on workforce signals,translating advanced models into insights people across the enterprise can trust and use.

What You Will Be Doing

  • Design and implement AI-based signal generation acrosspeopledata, including skills inference, engagement signals, and talent movement patterns.

  • Apply natural language processing (NLP) and Large Language Models (LLMs) to extractaggregatedinsights from HR data suchas anonymizedsurvey comments, performance feedback, project feedback, collaboration behaviors, and learning content.

  • Develop explainable AI outputs that help leaders understand not just what is happening in the workforce, but why.

  • Build agentic AI workflows that automate and augmentpeopleanalytics processes (e.g., skills validation, data quality checks, insight generation).

  • Reduce manual analytics effort whilemaintainingtransparency, accountability, and governance.

  • Integrate AI capabilities with enterprise people systems (HRIS, skills platforms, learning systems, survey tools).

  • Design andmaintaindata architectures that securely combine LLM reasoning withpeopledata.

  • Partner with HR, IT, and stakeholders to ensure solutions align with enterprise privacy, security, and responsible AI standards.

  • Deliver scalable, production-ready AI solutions that meet enterprise performance and quality standards.

  • Continuously evaluate and update model performance, relevance, and trustworthiness.

  • As the People Analytics team partners across a global organization, you may occasionallybe requiredto work outside typical business hours to accommodate meetings across multiple time zones.

What Will Help You Be Successful

  • You care about applying technology to real human problems, thrive in a dynamic environment, embrace change with agility, strive for excellence, and champion Protiviti's organizational culture

  • Youcancommunicate technical concepts clearly and apply them to a business context

  • Strongproficiencyin Python and experience building APIs or data pipelines

  • Hands-on experience with LLMs, NLP, and generative AI

  • Experience working in cloud environments (Azure preferred)

  • Strong analytical and problem-solving skills, with a focus on building explainable, trustworthy AI outputs

  • Comfortable collaborating in multi-functional teams in parallel to working on independent projects

  • Strong verbal and written communication skills

Your Educational and Professional Qualifications

  • Bachelor's degreerequired; advanced degree preferred

  • Degree in Computer Science, Data Science, Analytics, Engineering, or a related field

  • 1-3+ years of relevant experience

Our Hybrid Workplace

Protiviti operates in a hybrid work environment, meaning all employees are expected to achieve a blend of in-person and remote work. This model creates meaningful experiences for our people and clients while offering a flexible environment. The expected ratio of remote to in-person work will vary by team and other business factors. Local and/or out-of-state travel isrequiredbased on our project and internal client commitments.

Starting salary is based on a full-time equivalent schedule. Placement in the range is dependent upon experience, skills and geographic work location. Below is the salary range for this job.

$73,000.00 - $110,000.00

Our annual bonus plan provides eligible employees additional cash and/or discretionary stock compensation opportunities. Below is the bonus target opportunity for this job.

5%

The total cash range is estimated from the sum of the base salary range plus the bonus target opportunity. Below is the estimated total cash range for this job.

$76,650.00 - $115,500.00

Employees are eligible for medical, dental, and vision coverages, FSA and HSA healthcare accounts, life and accident insurance, adoption and fertility assistance, paid parental leave up to 10 weeks, and short/long term disability. We offer eligible employees a company 401(k) savings and investment plan with an employer match of 50% on the first 6% of your contributions. We provide Choice Time Off (CTO) for vacation, personal needs, and sick time. The amount of (CTO) varies based on years of service. New hires receive up to 20 days of CTO per calendar year. Protiviti also recognizes up to 11 paid holidays each calendar year.
Learn more about the variety of rewards we offer at Protiviti at https://www.protiviti.com/sites/default/files/2026-01/2026_u.s._benefit_highlights.pdf.

Any benefits outlined are part of our reward offerings for full-time employees in the U.S. Your Open Enrollment materials, insurance contracts, plan documents and Summary Plan Descriptions together comprise the official plan document which legally governs the administration of your benefit plans. Protiviti reserves the right to terminate or amend your benefit plans in any way and at any time.

Protiviti is an Equal Opportunity Employer. M/F/Disability/Veteran

As part of Protiviti's employment process, any offer of employment is contingent upon successful completion of a background check.

Protiviti is committed to being an equal employment employer offering opportunities to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to apply for a position, please contact us by sending an email to HRSolutions@roberthalf.comor call 1.855.744.6947 for assistance.

In your email please include the following:

  • The specific accommodation requested to complete the employment application.

  • The location(s) (city, state) to which you would like to apply.

For positions located in San Francisco, CA: Protiviti will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

For positions located in Los Angeles County, CA: Protiviti will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Protiviti is not registered to hire or employ personnel in the following states - West Virginia, Alaska.

Protiviti is not licensed or registered as a public accounting firm and does not issue opinions on financial statements or offer attestation services.

JOBLOCATION

GA ATLANTA