ZipRecruiter

Log In

1

Workforce Planning Manager Jobs in Riverside, CA

Heritage Grocers Group

Workforce Director

Ontario, CA · On-site

$100K - $115K/yr

... labor planning/workforce management (grocery preferred) with 5+ years leading multi site or ... enterprise programs. * Demonstrated success implementing labor forecasting and Fair Workweek ...

24 Seven Talent

Human Resources Director

Anaheim, CA · On-site

Lead core human resources operations across staffing, onboarding, performance support, employee engagement, policy administration, and workforce planning. * Manage and develop the HR team, setting ...

Life Science Outsourcing, Inc

Production Manager

Brea, CA · On-site

$75K - $90K/yr

Run rough-cut capacity analysis to support workforce planning, work center loading, and bottleneck ... Manage performance concerns, discipline, and employee relations issues with HR, consistent with ...

next page

Showing results 1-20

All JobsWorkforce Planning Manager JobsWorkforce Planning Manager Jobs in Riverside, CA

Workforce Planning Manager information

See Riverside, CA salary details

$5

$41

$72

How much do workforce planning manager jobs pay per hour?

As of Jun 27, 2026, the average hourly pay for workforce planning manager in Riverside, CA is $41.47, according to ZipRecruiter salary data. Most workers in this role earn between $34.09 and $45.62 per hour, depending on experience, location, and employer.

How does a Workforce Planning Manager typically collaborate with other departments to ensure effective staffing strategies?

A Workforce Planning Manager works closely with HR, finance, and department heads to align staffing plans with organizational goals and budget constraints. This involves regular meetings to understand future project demands, skill gaps, and succession plans. By fostering cross-functional communication, the manager ensures that recruitment and workforce development initiatives are proactive and data-driven, helping the organization remain agile and competitive. Collaboration also helps anticipate challenges, such as talent shortages or changes in business priorities, allowing for timely adjustments to staffing strategies.

What is the difference between Workforce Planning Manager vs Workforce Analyst?

AspectWorkforce Planning ManagerWorkforce Analyst
CredentialsBachelor's degree in HR, Business, or related field; often with experience in workforce planningBachelor's degree in HR, Business, Data Analysis, or related field; often with analytical skills
Work EnvironmentStrategic planning teams, HR departments, corporate officesData analysis teams, HR departments, operational units
Employer & Industry UsageUsed in large organizations across industries for strategic workforce planningCommon in HR and analytics departments for data-driven insights

The Workforce Planning Manager focuses on developing strategic staffing plans and forecasting future workforce needs, while the Workforce Analyst primarily analyzes data to support workforce decisions. Both roles require analytical skills and HR knowledge but differ in scope and seniority.

What does a Workforce Planning Manager do?

A Workforce Planning Manager is responsible for analyzing and forecasting an organization's staffing needs to ensure the right number of employees with the appropriate skills are available when needed. They work closely with HR, finance, and department leaders to develop strategies for recruiting, retaining, and allocating talent. Their goal is to optimize workforce productivity, manage costs, and support the organization's long-term objectives by anticipating future labor demands and addressing any gaps.

What are the key skills and qualifications needed to thrive as a Workforce Planning Manager, and why are they important?

To thrive as a Workforce Planning Manager, you need strong analytical skills, an understanding of HR principles, and experience in workforce strategy, typically supported by a degree in business, HR, or a related field. Familiarity with workforce analytics platforms, HRIS systems, and data visualization tools, as well as certifications like SHRM or CIPD, is highly valuable. Excellent communication, stakeholder management, and problem-solving abilities help you influence decision-makers and drive effective planning initiatives. These skills ensure optimal staffing levels, improved business performance, and agile responses to organizational needs.
What job categories do people searching Workforce Planning Manager jobs in Riverside, CA look for? The top searched job categories for Workforce Planning Manager jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Workforce Planning Manager jobs? Cities near Riverside, CA with the most Workforce Planning Manager job openings:
Workforce Planning Manager jobs near you
Infographic showing various Workforce Planning Manager job openings in Riverside, CA as of June 2026, with employment types broken down into 83% Full Time, 14% Part Time, 1% Temporary, and 2% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $86,262 per year, or $41.5 per hour.
Customer Care Workforce Manager

Customer Care Workforce Manager

SuperCare Health

City Of Industry, CA • On-site

$70K - $112K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

SuperCare Health rating

7.5

Company rating: 7.5 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Job description

"Improving the lives of those with chronic care diseases while providing solutions to our customers."
Looking for a new opportunity? At SuperCare Health you have the chance to reach your dreams by helping us in serving the healthcare needs of our ever-growing patient population. Matching passion with careers, here hard work has never been so satisfying.
Who We Are:
SuperCare Health is the leading post-acute, in-home respiratory care provider in the Western U.S., serving the healthcare needs of our ever-growing patient population for over 50 years. We specialize in respiratory and chronic disease management, delivering innovative solutions that enhance the quality of life for our patients. Our commitment to clinical excellence and operational integrity has made us a trusted partner for healthcare providers nationwide.
What We're Looking For:
The Customer Care Call Center Workforce Manager is responsible for optimizing workforce planning, scheduling, real-time operations, and performance management for SuperCare Health's Customer Care organization. This leader ensures the right resources are available at the right time to deliver exceptional patient and referral source experiences while meeting service level goals, productivity targets, and operational efficiency standards.
The ideal candidate brings extensive Talkdesk Workforce Management (WFM) experience, deep call center leadership expertise, and a strong understanding of healthcare customer service operations.
What You'll Do:
Workforce Management & Capacity Planning
  • Develop short-term and long-term staffing forecasts using historical trends, seasonality, growth projections, and operational initiatives.
  • Manage workforce planning processes including forecasting, scheduling, shrinkage management, and staffing models.
  • Analyze call, chat, email, and other customer interaction volumes to ensure optimal staffing levels.
  • Create staffing recommendations and business cases for hiring, cross-training, and resource allocation.
  • Monitor adherence to schedules and service level performance.
Talkdesk Administration & Optimization
  • Serve as the primary Workforce Management subject matter expert for Talkdesk.
  • Configure and optimize Talkdesk WFM forecasting, scheduling, intraday management, and reporting tools.
  • Analyze Talkdesk performance metrics and identify opportunities for operational improvements.
  • Partner with IT and Operations teams to implement enhancements and support system upgrades.
  • Ensure accurate agent skill assignments, routing strategies, and workforce configurations.
Real-Time Operations Management
  • Lead intraday management activities to ensure achievement of:
    • Service Level Agreements (SLAs)
    • Average Speed of Answer (ASA)
    • Abandonment Rate
    • Occupancy
    • Adherence
    • Productivity Goals
  • Make real-time staffing adjustments based on changing business demands.
  • Coordinate overtime, voluntary time off, and schedule modifications as needed.
Customer Care Leadership
  • Partner with Customer Care leadership to align workforce strategies with operational goals.
  • Support frontline supervisors and managers through performance insights and workforce recommendations.
  • Develop reporting packages and executive dashboards.
  • Drive continuous improvement initiatives focused on customer experience, efficiency, and employee engagement.
Reporting & Analytics
  • Produce daily, weekly, monthly, and quarterly workforce performance reports.
  • Analyze trends and provide actionable recommendations to leadership.
  • Present workforce insights to senior leaders and operational stakeholders.
  • Establish KPIs and performance benchmarks across customer care operations.

This role may be a fit if you have..
  • 5+ years of Workforce Management experience in a contact center environment.
  • 3+ years of leadership experience managing workforce planning or call center operations teams.
  • Advanced experience with Talkdesk Workforce Management (WFM) and reporting tools.
  • Experience leading high-volume customer service or healthcare contact center operations.
  • Strong forecasting, scheduling, and capacity planning expertise.
Preferred Experience
  • Healthcare, DME, respiratory care, home health, or patient services experience.
  • Knowledge of patient intake, referral management, authorization, or customer care workflows.
  • Experience supporting multi-site or remote contact center teams.
  • Familiarity with healthcare compliance and HIPAA requirements.

Benefits:
  • Medical
  • Dental
  • Vision
  • Flexible Savings Account
  • 401K
  • Voluntary Life Insurance
  • Observed Holidays: New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Day.

Perks:
  • Paid Training
  • Paid Time Off
  • Sick Time
  • Growth Opportunities
  • Employee Referral Reward Program
  • Employee Discount Program
  • Compensation dependent on experience & qualifications with a range of:
    CCS 1 $17-$26.25
    CCS 2 $18-$28.35

Any employment proposal is contingent upon satisfactory completion of: Background Check, Reference Check(s), Driving Record (if applicable), Pre-employment Drug and TB Tests
What SuperCare Health is About
"SuperCare Health is a comprehensive, post- acute care, respiratory services company, focused on managing high-risk respiratory patients in their homes.
Today, SuperCare health manages millions of lives annually, with a growing team of more than 400 members, and has one of the highest-rated satisfaction scores from both our customers and patients.
Our goal is to be the most trusted and preferred resource to manage high-risk, post-acute respiratory patients through our high-touch clinical team and high-tech, innovative solutions. Our end-to- end care solutions, from the hospital to the home, close gaps in care, reduce costs of care and improve outcomes. Our in-home services include ventilation, oxygen, CPAP/BiPAP, enteral nutrition, pharmacy services, and an expanding population health program.
We are uniquely structured to be a responsive and agile community provider, yet we also possess the stability and effectiveness of a large enterprise. As a thriving business, our chief focus is on what really matters: reducing hospital re-admissions, optimizing outcomes and improving the lives of patients with chronic care diseases, every day.``
Connect With Us!
Company Website https://supercarehealth.com/
Company Business Hours - 8:30 AM - 5:30 PM PST
LinkedIn https://www.linkedin.com/company/273667/admin/
Twitter https://twitter.com/SuperCareHealth
Facebook https://www.facebook.com/SuperCareHealth/
Instagram https://www.instagram.com/supercarehealth/
Araceli Richardson - Jr. Recruiter LinkedIn

Apply