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$16K

$55.8K

$102K

How much do workforce optimization specialist jobs pay per year?

As of Sep 11, 2026, the average yearly pay for workforce optimization specialist in the United States is $55,794.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,000.00 and $72,500.00 per year, depending on experience, location, and employer.

What is a workforce optimization specialist?

A Workforce Optimization Specialist is a professional responsible for improving workforce efficiency and productivity within an organization. They analyze staffing levels, employee performance, and business needs to develop strategies that ensure the right people are in the right roles at the right time. Their work often involves using software tools to forecast workload, schedule employees, and monitor key performance indicators. Ultimately, their goal is to balance operational efficiency with high-quality customer service while controlling labor costs.

What are the key skills and qualifications needed to thrive as a workforce optimization specialist?

To thrive as a Workforce Optimization Specialist, you need strong analytical abilities, experience in workforce planning, and a background in business, HR, or a related field. Expertise in workforce management (WFM) software, data analytics tools, and sometimes certifications like Six Sigma or PMP are highly valued. Exceptional problem-solving, communication, and adaptability are crucial soft skills for balancing business needs and employee satisfaction. These skills ensure effective resource allocation, improved operational efficiency, and better alignment of workforce strategies with organizational goals.

How does a workforce optimization specialist typically collaborate with other departments to improve operational efficiency?

A Workforce Optimization Specialist frequently works alongside teams such as human resources, operations, and IT to analyze staffing patterns, forecast labor needs, and implement efficiency initiatives. Collaboration often involves regular meetings with department leads to gather data, discuss workflow bottlenecks, and align on strategic goals. Effective communication and cross-functional teamwork are essential, as the specialist must ensure that optimization solutions meet both business objectives and employee needs. This collaborative approach helps create balanced schedules, reduce costs, and enhance overall productivity.

What is the difference between Workforce Optimization Specialist vs Workforce Analyst?

AspectWorkforce Optimization SpecialistWorkforce Analyst
Primary FocusOptimizing staffing, scheduling, and resource allocation to improve efficiencyAnalyzing workforce data to identify trends and support decision-making
Required SkillsWorkforce management tools, data analysis, problem-solvingData analysis, reporting, forecasting
Work EnvironmentContact centers, customer service, operationsHR departments, operations, analytics teams
CertificationsWorkforce management certifications often preferredData analysis or HR certifications

The Workforce Optimization Specialist focuses on implementing strategies to improve overall workforce efficiency through scheduling and resource management. In contrast, the Workforce Analyst primarily analyzes data to inform staffing decisions. Both roles require analytical skills, but their core responsibilities differ in scope and application.

More about Workforce Optimization Specialist jobs

What are popular job titles related to Workforce Optimization Specialist jobs?

For Workforce Optimization Specialist jobs, the most frequently searched job titles are:

Workforce Optimization Specialist jobs near you
Infographic showing various Workforce Optimization Specialist job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 23% Part Time, and 2% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $55,794 per year, or $26.8 per hour.

IT Healthcare UKG Workforce Management (WFM) Manager

Atlanta, GA • On-site

Emory Healthcare
Hospitals • 10K+ employees
Learn more about Emory Healthcareexternal

Full-time

Re-posted 12 days ago

Emory Healthcare rating

7.7

Company rating: 7.7 out of 10

Based on 220 frontline employees who took The Breakroom Quiz

Job description

Overview
Be inspired. Be rewarded. Belong. At Emory Healthcare.
At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:
  • Comprehensive health benefits that start day 1
  • Student Loan Repayment Assistance & Reimbursement Programs
  • Family-focused benefits
  • Wellness incentives
  • Ongoing mentorship, development, and leadership programs
  • And more

Applicants residing in or able to relocate to the following states are eligible for hire: Alabama, Arkansas, Florida, Georgia, Illinois, Louisiana, Michigan, New Hampshire, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, and Wisconsin
Description
The IT Healthcare UKG Workforce Management (WFM) Manager is responsible for leading the strategy, implementation, optimization, and ongoing support of enterprise workforce management capabilities across the healthcare system. This role ensures effective delivery and adoption of UKG Workforce Management solutions including timekeeping, scheduling, advanced scheduling, attendance, productivity, analytics, data hub, dashboards, and clinical scheduling extensions.
The Manager partners closely with clinical, operational, HR, Finance, Payroll, and IT stakeholders to drive workforce optimization, labor cost control, compliance, and improved staff experience through scalable and integrated digital solutions. This individual will lead a growing team and we are seeking a candidate with sound techincal experience in the UKG product space within the healthcare industry.
RESPONSIBILITIES:
Workforce Management Platform Ownership
  • Lead end-to-end ownership of the UKG WFM platform, including configuration, enhancements, and integrations.
  • Establish governance, standards, and best practices for workforce management processes across the enterprise.
  • Drive continuous improvement initiatives aligned to workforce optimization goals and operational performance.

Timekeeping & Attendance
  • Oversee enterprise timekeeping and attendance management, including accruals, exceptions, and compliance rules.
  • Ensure accurate timecard processing, audit readiness, and adherence to labor laws and organizational policies.
  • Collaborate with HR/Payroll teams to optimize workflows and reduce manual corrections.

Scheduling & Advanced Scheduling
  • Lead delivery and optimization of staff scheduling and advanced scheduling capabilities, including:
    • Demand-based scheduling
    • Self-scheduling and shift bidding
    • Schedule optimization and automation
    • Ensure alignment with clinical staffing models and operational requirements.
    • Support integration with external systems (e.g., PeopleSoft, Epic, Qgenda, StrataJazz, AbsenceSoft) to streamline scheduling workflows.

Clinical Scheduling Extensions
  • Support and expand clinical scheduling capabilities across nursing, perioperative, and ancillary departments.
  • Enable flexible scheduling models for complex care settings (e.g., OR, ED, imaging, therapy services).
  • Partner with clinical leaders to improve staffing efficiency, patient throughput, and workforce satisfaction.

Productivity & Labor Management
  • Implement and enhance productivity tracking and labor management tools within UKG.
  • Define and monitor workforce KPIs (e.g., worked hours, overtime, productivity ratios).
  • Provide actionable insights to operational leaders to drive labor optimization.

Analytics, Data Hub & Dashboards
  • Lead development and governance of core analytics, data hub integrations, and executive dashboards.
  • Deliver real-time visibility into workforce metrics including staffing, attendance, productivity, and labor costs.
  • Partner with data and reporting teams to standardize reporting frameworks and ensure data integrity.
  • Knowledge of integration technologies (APIs, data hubs, or reporting platforms like Power BI)

Integration & Interoperability
  • Oversee integration of UKG with enterprise systems (e.g., Epic, HRIS, payroll, scheduling systems).
  • Ensure seamless data flow across platforms supporting scheduling, timekeeping, and reporting.
  • Partner with integration teams to support API and middleware solutions.

Leadership & Stakeholder Engagement
  • Lead and develop a team of analysts, application specialists, and support resources.
  • Serve as the primary liaison between Digital IT, HR, Finance, Payroll, and Clinical Operations.
  • Facilitate steering committees, roadmap planning, and executive updates.

Serve as primary IT leadership liaison across:
  • Human Resources (policies, job codes, workforce structure)
  • Payroll (pay codes, earnings mapping, reconciliation)
  • Operational leaders (staffing practices, scheduling policies)
  • Communicatesystem updates, changes, and best practices across the enterprise

PREFERRED QUALIFICATIONS:
  • 7+ years of experience in workforce management systems, with strong focus on UKG (Dimensions/Pro WFM)
  • 5+ years of leadership or management experience
  • Deep functional knowledge of: Timekeeping and attendance, Healthcare Staff scheduling and advanced scheduling, Workforce analytics and reporting
  • Experience in healthcare workforce operations
  • Experience with clinical scheduling solutionsand multi-department healthcare environments
  • Familiarity with integrations involving PeopleSoft, Epic, QGenda,StrataJazz, AbsenceSoft or similar systems
  • Experience building data hubs, dashboards, and executive reporting tools
  • Knowledge of labor laws, union rules, and regulatory compliance in healthcare settings

Key Competencies:
  • Strategic thinking and workforce optimization expertise
  • Strong understanding of healthcare staffing models
  • Data-driven decision-making and analytics proficiency
  • Cross-functional leadership and stakeholder influence
  • Process improvement and change management
  • Technical acumen in system integrations and data architecture

Performance Outcomes (Success Measures)
  • Improved workforce efficiency and reduced labor costs
  • Increased adoption of scheduling and self-service tools
  • Accurate, audit-ready timekeeping and attendance processes
  • Standardized enterprise reporting and real-time workforce dashboards
  • Successful integration and expansion of clinical scheduling capabilities

MINIMUM QUALIFICATIONS:
  • Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field from an accredited college or university, or equivalent work experience.
  • Seven years of experience which includes designing and implementing highly complex systems on multiple platforms.
  • A knowledge of and experience with a highly reliable, mission-critical, geographically dispersed production environment.

Additional Details
Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.
Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare's Human Resources at careers@emoryhealthcare.org. Please note that one week's advance notice is preferred.

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