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Workforce Operations Manager Jobs in Wisconsin (NOW HIRING)

Goodman Community Center

HR Generalist

Madison, WI · On-site

Support organizational communication and change management implementation * Coordinate cross-functional workforce communication regarding participant workforce needs Compliance & Operational ...

ID Logistics

Sr Operations Manager

Kenosha, WI · On-site

$100K - $125K/yr

The Sr Operations Manager provides overall direction and oversight in the areas of performance ... Experience with workforce planning, labor management, and peak volume scaling. * Proven ability to ...

Kane is Able

Sr Operations Manager

Kenosha, WI · On-site

$100K - $125K/yr

The Sr Operations Manager provides overall direction and oversight in the areas of performance ... Experience with workforce planning, labor management, and peak volume scaling. * Proven ability to ...

WillScot

Branch Operations Manager II

Milwaukee, WI · On-site

The Branch Operations Manager has responsibility and accountability for driving Safety, controlling costs, managing the branch operations workforce, and efficiently managing the inventory. Success ...

WillScot

Branch Operations Manager II

Milwaukee, WI

The Branch Operations Manager has responsibility and accountability for driving Safety, controlling costs, managing the branch operations workforce, and efficiently managing the inventory. Success ...

WillScot

Branch Operations Manager II

Milwaukee, WI

The Branch Operations Manager has responsibility and accountability for driving Safety, controlling costs, managing the branch operations workforce, and efficiently managing the inventory. Success ...

Everise

Position Summary The Senior Operations Manager, Pharmacy Services owns end-to-end performance of a ... Partner with Workforce Management to build and maintain rotating weekend and holiday coverage ...

Walbec Group

HR Operations Manager

Waukesha, WI · On-site

The Manager of HR Operations will own the full spectrum of HR operations: from Workday HRIS ... Familiarity with MSHA regulations and construction industry workforce requirements a strong plus

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Workforce Operations Manager information

See Wisconsin salary details

$31.3K

$64K

$119.6K

How much do workforce operations manager jobs pay per year?

As of Jul 21, 2026, the average yearly pay for workforce operations manager in Wisconsin is $64,050.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,400.00 and $78,200.00 per year, depending on experience, location, and employer.

What is the difference between Workforce Operations Manager vs Workforce Analyst?

AspectWorkforce Operations ManagerWorkforce Analyst
CredentialsBachelor's degree in Business, HR, or related field; experience in workforce managementBachelor's degree in Data Analysis, Business, or related field; analytical skills
Work EnvironmentOversees staffing, scheduling, and operational processes in a corporate or call center settingAnalyzes workforce data, forecasts staffing needs, and reports on performance metrics
Employer & Industry UsageCommon in call centers, retail, healthcare, and large organizationsUsed across similar industries for data-driven decision making

The Workforce Operations Manager focuses on managing staffing and operational processes, ensuring efficient workforce deployment. In contrast, the Workforce Analyst specializes in analyzing data to forecast staffing needs and improve workforce strategies. Both roles are essential in workforce management but serve different functions within the organization.

What cities in Wisconsin are hiring for Workforce Operations Manager jobs? Cities in Wisconsin with the most Workforce Operations Manager job openings:
Workforce Operations Manager jobs near you
Homecare Operations Manager

Homecare Operations Manager

HomeWell Care Services

Brookfield, WI • On-site

Full-time

Posted 5 days ago

HomeWell Care Services rating

5.8

Company rating: 5.8 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

Job description

) Homecare Operations Manager
Location: Brookfield, Wisconsin
Company: Homewell Care Services Brookfield
Job Summary:
As a Homecare Operations Manager with Homewell Care Services Brookfield, you will be responsible for coordinating, implementing, and supervising the delivery of services to agency clients in alignment with our mission and standards of care. This role is accountable for adherence to regulatory and agency requirements for service provision and ensures compliance with and maintenance of client records.
Key Responsibilities:
Operations Management
  • Oversee daily operations to ensure high-quality home care services
  • Monitor agency performance, identify operational improvements, and implement best practices
  • Ensure compliance with state regulations, agency policies, and accreditation standards
  • Develop and maintain standard operating procedures
  • Manage office workflow and administrative processes

Client Care & Satisfaction
  • Ensure exceptional customer service for clients and families
  • Resolve client concerns promptly and professionally
  • Conduct client satisfaction calls and quality assurance visits
  • Collaborate with Care Managers to ensure individualized care plans are followed
  • Monitor client retention and service quality

Staffing & Caregiver Management
  • Supervise scheduling team to ensure all shifts are covered
  • Monitor staffing levels and caregiver utilization
  • Assist with recruitment, interviewing, hiring, onboarding, and orientation
  • Coach, mentor, and support office staff and caregivers
  • Conduct performance evaluations and corrective action when necessary
  • Promote caregiver engagement and retention initiatives

Scheduling & Workforce Management
  • Ensure schedules are completed at least 4 weeks in advance whenever possible
  • Minimize overtime while maintaining continuity of care
  • Develop contingency staffing plans for call-offs and emergencies
  • Monitor attendance and caregiver reliability

Compliance & Risk Management
  • Ensure caregiver files remain compliant
  • Monitor background checks, training, and certifications
  • Investigate incidents, complaints, and employee concerns
  • Ensure accurate documentation and reporting

Financial & Business Performance
  • Monitor payroll and labor costs
  • Review billing accuracy and assist with accounts receivable as needed
  • Track operational KPIs including client satisfaction, caregiver retention, fill rate, open shifts, overtime, referral conversion, and client retention

Business Development Support
  • Collaborate with the marketing team to ensure excellent referral partner experiences
  • Maintain strong relationships with hospitals, hospices, assisted living communities, and community partners
  • Support growth initiatives and community outreach events

Qualifications:
  • Bachelor's degree preferred in Healthcare Administration, Business, Nursing, Human Services, or related field
  • Minimum 3-5 years of management experience in home care, healthcare, senior services, or a related field
  • Previous supervisory experience required
  • Scheduling experience strongly preferred
  • Experience managing multiple priorities in a fast-paced environment

Knowledge & Skills:
  • Excellent leadership and coaching skills
  • Strong organizational and time management abilities
  • Exceptional customer service skills
  • Excellent verbal and written communication
  • Conflict resolution and problem-solving skills
  • Ability to manage confidential information
  • Strong computer skills (Microsoft Office, scheduling software, EMR/home care software)
  • Ability to analyze reports and performance metrics

Physical Requirements:
  • Ability to travel locally for client visits and community meetings
  • Ability to sit, stand, and walk for extended periods
  • Valid driver's license and reliable transportation

Performance Metrics (KPIs):
  • Client satisfaction score
  • Caregiver retention rate
  • Client retention rate
  • Shift fill rate
  • Percentage of open shifts
  • Scheduling completed 4 weeks in advance
  • Overtime percentage
  • Response time to client inquiries
  • Referral conversion rate
  • Employee turnover
  • Compliance audit score
  • Revenue and labor cost targets

If you are a motivated and organized professional with a passion for delivering exceptional home care services, we encourage you to apply for this exciting opportunity.
Apply Now!

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