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Workforce Operations Manager Jobs in Washington (NOW HIRING)

Weee! Inc

Warehouse Operations Manager

Landover, MD · On-site

... Role The Warehouse Operations Manager will ensure the Maryland facility operates safely ... Familiarity with labor planning, scheduling, and workforce optimization * Bilingual (Spanish ...

Arcfield

Resource Manager

Herndon, VA · On-site

Support process improvement initiatives focused on workforce management efficiencies and operational maturity. * Engage directly with Government Task Managers (GTMs) to discuss current staffing ...

Burns & McDonnell

T&D Operations Manager

Arlington, VA · On-site

Lead workforce planning and resource management efforts to support sustainable business growth and ... Drive operational and financial performance by supporting key business metrics related to growth ...

Weee! Inc

Warehouse Operations Manager

Landover, MD · On-site

... Role The Warehouse Operations Manager will ensure the Maryland facility operates safely ... Familiarity with labor planning, scheduling, and workforce optimization * Bilingual (Spanish ...

Kone AB

Service Operations Manager

Washington, DC

$159K - $209K/yr

As our Service Operations Manager ,you willsuccessfully drive the service business operations for ... workforce to our KONE familyand an appetite for learning an exciting and new field.You will usethe ...

Zayo Group, LLC

Field Operations Manager

Ashburn, VA · On-site

$59K - $92K/yr

Contribute to the ongoing expansion of Workforce Management as a way to increase Field Operations efficiencies. This includes the WFM team members as well as any systems and process development ...

Zayo

Field Operations Manager

Ashburn, VA · On-site

$59K - $92K/yr

Contribute to the ongoing expansion of Workforce Managementas a way toincrease Field ... operations experience required * 2+ years of management/leadership experience required * If no ...

Zayo

Field Operations Manager

Washington, DC

$59K - $92K/yr

Contribute to the ongoing expansion of Workforce Managementas a way toincrease Field ... operations experience required * 2+ years of management/leadership experience required * If no ...

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Workforce Operations Manager information

See Washington salary details

$35.1K

$71.9K

$134.2K

How much do workforce operations manager jobs pay per year?

As of Jun 8, 2026, the average yearly pay for workforce operations manager in Washington is $71,870.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,400.00 and $87,800.00 per year, depending on experience, location, and employer.

What is the difference between Workforce Operations Manager vs Workforce Analyst?

AspectWorkforce Operations ManagerWorkforce Analyst
CredentialsBachelor's degree in Business, HR, or related field; experience in workforce managementBachelor's degree in Data Analysis, Business, or related field; analytical skills
Work EnvironmentOversees staffing, scheduling, and operational processes in a corporate or call center settingAnalyzes workforce data, forecasts staffing needs, and reports on performance metrics
Employer & Industry UsageCommon in call centers, retail, healthcare, and large organizationsUsed across similar industries for data-driven decision making

The Workforce Operations Manager focuses on managing staffing and operational processes, ensuring efficient workforce deployment. In contrast, the Workforce Analyst specializes in analyzing data to forecast staffing needs and improve workforce strategies. Both roles are essential in workforce management but serve different functions within the organization.

What cities in Washington are hiring for Workforce Operations Manager jobs? Cities in Washington with the most Workforce Operations Manager job openings:
Workforce Operations Manager jobs near you

Operations Manager / Project Manager II

Home - ARETEC

Ashburn, VA • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 15 days ago

Job description

Operations Manager / Project Manager II

CBP Technology Service Desk (TSD)

Location: Remote

Employment Type: Fulltime

Clearance Requirement: CBP Background Investigation (Unclassified)

About Aretec

At Aretec, Inc., we are catalysts for change within the federal government landscape. We specialize in advanced analytics, cybersecurity, datadriven operations, and business optimization, helping federal agencies achieve their most critical missions. As a trusted prime contractor, Aretec delivers innovative, compliant, and highimpact solutions that make a real difference.

Position Summary

Aretec is seeking an Operations Manager / Project Manager II to provide daytoday operational leadership for the Customs and Border Protection (CBP) Technology Service Desk (TSD). This role supports a largescale, multisite service desk operating across Ashburn, VA; Orlando, FL; and San Antonio, TX and works closely with the Program Manager to ensure consistent performance, staffing coverage, and service quality across all locations. The ideal candidate is a handson operations leader with strong service desk supervisory experience and a customerfocused mindset.

What You'll Do

  • Serve as the daytoday operations manager for CBP TSD operations across all supported locations.
  • Continuously monitor call, chat, email, and ticket workflows and adjust staffing and assignments to mitigate impacts from volume spikes or staffing shortages.
  • Ensure appropriate supervisory coverage across all shifts and locations.
  • Identify and promptly report operational events, such as increased volumes or extended wait times, to the Government.
  • Produce afteraction reports for operational events, including root cause analysis, mitigation actions taken, and recommendations for improvement.
  • Ensure all work performed by contract personnel complies with established CBP TSD processes and procedures.
  • Support the preparation and delivery of daily CIO reports, daily metrics briefings, and weekly performance reports.
  • Support the Program Manager in all program management and operational oversight activities.
  • Manage onboarding and offboarding of contract staff in compliance with CBP policies and procedures.

Required Qualifications

  • Minimum 3 years of supervisory experience in an IT service desk or technical support environment.
  • Highly customerfocused, responsive, reliable, and detailoriented.
  • Strong managerial, communication, organizational, and problemsolving skills.
  • Sole U.S. citizenship required and ability to successfully pass a CBP Background Investigation (BI).

Preferred Qualifications

  • ITIL v4 Foundation certification.
  • HDI Support Center Manager (SCM) certification.
  • Experience supporting 24x7 IT service desk operations.
  • Prior CBP or DHS experience.
  • Experience with ServiceNow and Amazon Connect.
  • Experience managing a remote or hybrid workforce.

Why Join Aretec

  • Support a missioncritical federal program with nationallevel impact.
  • Work closely with senior program leadership in a collaborative environment.
  • Competitive compensation and a comprehensive benefits package, including:
  • Health, Dental, and Vision Insurance
  • 401(k) with Employer Match
  • Certification and Professional Development Support
  • Paid Time Off and Holidays

Equal Opportunity Employer

Aretec, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other protected status

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