Workforce Operations Manager Jobs in Washington (NOW HIRING)

General Summary of Position
Reporting to the system Senior Director of Workforce Management Solutions the Director of Nursing Workforce Management supervises associates and the daily operations of the nursing and other clinical workforce and resources utilization in accordance with established policies and procedures to ensure appropriate staffing levels are met for clinical and support staff on various Patient Care Units across the MedStar Health entities. Directs supervises and provides culturally competent quality leadership to the clinical workforce and internal resource pool associates. Collaborates with nursing and other department leaders in ensuring effective utilization of the clinical workforce including of MedStar employed and contacted/supplemental labor. Engages as a leader overseeing the centralized operations of scheduling staffing and payroll activities. Ensures orientation competency management and ongoing professional development activities are completed accordioning to MedStar policies procedures accreditation and regulatory requirements.

Primary Duties and Responsibilities

• Implements and interprets the philosophy objectives policy and procedures for effective workforce management operations. Applies standards of operations in the scheduling and staffing of nursing and other clinical workforce to ensure safe quality and effective performance. Updates and educates other leaders on departmental policies and procedures related to workforce management and operations.
• Ensures 24/7 coverage of the system staffing office and internal resource pool. Manages the daily operations of the system-level scheduling and staffing office. Maintains accountability for reviewing the schedules to ensure appropriate staffing levels and accurate schedules on a proactive basis. Coordinates the movement of nursing and other clinical personnel across departments to meet staffing and patient care needs.
• Establishes effective collaborative relationships and partnerships with leaders from external workforce agencies (i.e. contract/supplemental clinical workforce remote visual monitoring partners) as well as leaders internal to MedStar Health (e.g. nursing allied/support services and other departments) which aim to engage in successful workforce management and operations strategies and solutions.
• Collaborates with the Senior Director of Workforce Management on the coordination and the preparation of annual departmental budget. Monitors financial performance and takes appropriate action to ensure adherence to the budget and to meet fiscal goals.
• Manages performance measurement tools and data collection methods for the purpose of consistent reporting on key performance indicators. Proactively identifies concerns/challenges and facilitates operational efficiencies. Engages in the design and implementation of action plans for improvement pertaining to workforce management and operations.
• Supervises associates in the workforce operations department. Engages in the hiring firing and counseling/corrective action decisions. Collaborates with Human Resources leaders as necessary. Completes performance reviews of associates annually (formally). Holds stay conversations with associates and provides ongoing feedback coaching and mentoring regarding performance and opportunities for continued growth and development. Ensures open and transparent communications with direct reports and other departments.
• Supervises the centralized payroll function. Ensures the completion of accurate payroll for multiple departments. Communicates with payroll team to resolve any errors or discrepancies regarding associates' timesheets and paychecks. Serves as an expert resource to Human Resources Payroll Nursing Staffing Coordinators and other Clinical staff regarding payroll policies procedures and reporting systems.
• Evaluates and analyzes staffing patterns in accordance with standard staffing policies and procedures to determine inefficiencies and acts to correct them.
• Compiles all data for the production of various monthly and quarterly reports on workforce productivity including overtime and agency FTE usage absenteeism and other reports as necessary to inform effective workforce decision-making and management.
• Collaborates with leaders in other departments to create efficient systems and problem solve ongoing issues that impact departmental/hospital goals and patient care delivery as well as optimizes and enhances outcomes as they pertain to areas of direct responsibility. Communicates with Nurse Leaders Directors and other Departments as necessary for adequate staffing scheduling and workflows.
• Communicates staffing policies scheduling requirements and expectations to new associates on an as needed basis. Keeps Nurse Leaders Directors Departments Heads and other resources informed of associates' chronic absenteeism excessive sick time and habitual lateness behaviors.
• Oversees the billing and invoicing of contract/supplemental workforce. Partners with external workforce agencies to ensure accurate billing and invoicing procedures. Engages in the development and implementation of strategies aimed to reduce contract labor utilization and expenses.
• Collaborates with Staffing Manager/Nurse Director to hire evaluate promote initiate coaching counseling discipline and termination of department personnel as needed.
• Collaborates with nursing leadership (Staffing Manager/Nurse Director and Clinical Educators) in the assessment of staff competencies. Participates in assessing staff performance against objectives and role expectations. Develops and evaluates associates to achieve behaviors aligned with the organization's vision mission and values and performance standards.
• Collaborates with nursing leadership and professional development teams (Staffing Manager/Nurse Director and Clinical Educator) in the orientation competency management and ongoing education of associates. Maintains continuing education files current licensure for self and direct reports.
• Attends required safety training programs and can describe his/her responsibilities related to general safety department safety and specific job-related hazards.

Minimal Qualifications
Education

• Bachelor's degree in Nursing required and
• Master's degree in Nursing or Healthcare related field preferred

Experience

• 3-4 years progressive nursing leadership experience required and
• Basic knowledge of staffing principles productivity HR and similar or relevant work experience required and
• Experience in payroll and/or scheduling preferred and
• Experience in overseeing personnel preferred

Licenses and Certifications

• RN - Registered Nurse - State Licensure and/or Compact State Licensure Upon Hire required and
• Certification - Nursing Administration or Professional (Specialty) Upon Hire preferred

Knowledge Skills and Abilities

• Excellent organizational skills interpersonal skills and phone etiquette

This position has a hiring range of
USD $120,702.00 - USD $238,222.00 /Yr.