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Workforce Operations Manager Jobs in Washington (NOW HIRING)

ECS

Jr. Management Consultant

Bethesda, MD · On-site

$28.25 - $38/hr

Coordinate workforce operations activities related to employee timekeeping, leave administration, telework tracking, and attendance management. * Review and validate time and attendance data for ...

Akima, LLC

Operations Manager

Herndon, VA · On-site

$154K - $194K/yr

The Operations Manager will serve as the senior operational leader for daily execution, ensuring service performance, workforce coordination, issue resolution, and mission support align with contract ...

Colonial Parking Inc

OPERATIONS MANAGER

Reston, VA · On-site

Position Summary The Operations Manager is responsible for the daily management of several parking ... the performance of the hourly workforce assigned to the facility. Essential Duties and ...

Nika

Operations Manager

Washington, DC · On-site

NIKA is hiring for an Operations Manager to provide support services to the U.S. Health and Human ... Coordinate workforce management & contract compliance efforts with other Managers, as appropriate.

Birdi Systems, Inc.

Operations Manager

Washington, DC · On-site

$165K - $195K/yr

... within the DoD Cyber Workforce Framework * Active or current Top Secret security clearance ... Manage LSB Systems Operations & Maintenance (O&M) activities * Ensure production schedules are met ...

Freyssinet, Inc

Operations Manager

Sterling, VA · On-site

Overview The Operations Manager is responsible for the overall leadership, coordination, and ... Assess staffing needs and work with HR on recruiting, onboarding, and workforce planning. * Ensure ...

Freyssinet, Inc

Operations Manager

Sterling, VA

Overview The Operations Manager is responsible for the overall leadership, coordination, and ... Assess staffing needs and work with HR on recruiting, onboarding, and workforce planning. * Ensure ...

Freyssinet, Inc

Operations Manager

Sterling, VA · On-site

Overview The Operations Manager is responsible for the overall leadership, coordination, and ... Assess staffing needs and work with HR on recruiting, onboarding, and workforce planning. * Ensure ...

PathForward

Operations Manager

Arlington, VA · On-site

$85K - $95K/yr

... photos, workforce directory, phone extension list * Maintains accurate records of divvy card ... operations, office management, or administrative management roles * Demonstrated experience ...

V2X

Facility Operations Manager

Springfield, VA

Support includes program management, workforce and security support services, logistics, environmental and occupational health, project management, operations, maintenance, repair, grounds ...

V2X

Facility Operations Manager

Springfield, VA · On-site

Support includes program management, workforce and security support services, logistics, environmental and occupational health, project management, operations, maintenance, repair, grounds ...

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Workforce Operations Manager information

See Washington salary details

$35.1K

$71.9K

$134.2K

How much do workforce operations manager jobs pay per year?

As of Jun 7, 2026, the average yearly pay for workforce operations manager in Washington is $71,870.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,400.00 and $87,800.00 per year, depending on experience, location, and employer.

What is the difference between Workforce Operations Manager vs Workforce Analyst?

AspectWorkforce Operations ManagerWorkforce Analyst
CredentialsBachelor's degree in Business, HR, or related field; experience in workforce managementBachelor's degree in Data Analysis, Business, or related field; analytical skills
Work EnvironmentOversees staffing, scheduling, and operational processes in a corporate or call center settingAnalyzes workforce data, forecasts staffing needs, and reports on performance metrics
Employer & Industry UsageCommon in call centers, retail, healthcare, and large organizationsUsed across similar industries for data-driven decision making

The Workforce Operations Manager focuses on managing staffing and operational processes, ensuring efficient workforce deployment. In contrast, the Workforce Analyst specializes in analyzing data to forecast staffing needs and improve workforce strategies. Both roles are essential in workforce management but serve different functions within the organization.

What cities in Washington are hiring for Workforce Operations Manager jobs? Cities in Washington with the most Workforce Operations Manager job openings:
Workforce Operations Manager jobs near you

Workforce and Reporting Manager

SYS Integration

Washington, DC • Remote

Full-time

Posted 4 days ago

Job description

Location: Remote

Workforce and Reporting Manager

Systems Integration, Inc. (SII) is a leading provider of customer experience, cloud-based services and managed IT solutions. We are seeking a Workforce and Reporting Manager to support a governmentcontracted call center by overseeing forecasting, staffing, scheduling, and performance reporting. This role ensures efficient use of Customer Service Representatives (CSRs), meets servicelevel requirements, and provides accurate operational reporting to internal leadership and government program officials.

Key Responsibilities:

  • Manage forecasting and staffing processes to ensure efficient, costeffective CSR utilization.
  • Develop and maintain annual, weekly, and daily staffing and scheduling plans.
  • Work closely with Program Manager and Operations Manager to determine future staffing needs and balance workload across locations.
  • Monitor performance against targets, identify gaps, and implement corrective actions.
  • Review workforce management tools and recommend improvements to enhance accuracy and efficiency.
  • Conduct ongoing assessments to improve forecasting, scheduling, and staffing processes.
  • Produce and manage required reports, including:
    • Daily and weekly performance reports
    • Monthly invoice progress reports
    • Quarterly work breakdown structure (WBS) reports
    • Annual summaries
    • Ad hoc and specialrequest reports
  • Coordinate with government program officials regarding reporting requirements and status updates.

Qualifications:

  • Experience in workforce management within a call center environment.
  • Strong analytical skills with proficiency in Excel and reporting tools.
  • Familiarity with workforce management systems (e.g. Genesys).
  • Ability to interpret data, identify trends, and recommend operational improvements.
  • Strong communication skills and experience supporting government contracts is preferred.
  • Bachelor's degree in Business Administration, Operations Management, Statistics, Data Analytics, or a related field

Must be able to pass a federal  background check going back 7 years without felonies. Must be able to pass a federal credit check. 

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